Apple quietly announced a new repair program on Friday evening, to fix a no sound during calls issue affecting some iPhone 12 and iPhone 12 Pro smartphones.
“Apple has determined that a very small percentage of iPhone 12 and iPhone 12 Pro devices may experience sound issues due to a component that might fail on the receiver module. Affected devices were manufactured between October 2020 and April 2021,” explained the iPhone maker.
The issue affects iPhone 12 and iPhone 12 Pro only. The issue stems from no sound from the receiver when you make or receive calls. Many iPhone 12 users have complained about the issue online for a while now. The repair program includes Canada.
Apple or an Apple Authorized Service Provider will fix eligible devices, free of charge. The iPhone 12 mini and iPhone 12 Pro Max are not part of this repair program.
To get started, you’ll need to contact Apple Support to arrange mail-in service, or visit an Apple retail store, or find an Apple Authorized Service Provider. Your device will be examined first to see if it is eligible for repair.
“The program covers affected iPhone 12 or iPhone 12 Pro devices for 2 years after the first retail sale of the unit,” added Apple.