Customer Charged Over $6,000 After Exceeding Data Limit, Bell Admits ‘Billing Error’


After a customer was charged $6,474.17 for going over his 100GB data limit by 11GB, Bell has admitted to a “billing error”.

Derek, a Bell customer from Orangeville, Ontario, received the bill in November. However, this was a month that he was away from home and the building had no internet at the time.

Watch the Latest Apple Technology News Below

Derek secured an mobile internet plan with 100GB of data that would cost him $145 per month. During the month he went 11GB over his limit, which should have only cost him an extra $50. Bell said that he would owe a total of $500 in overage charges, but he contacted them and they said:

“They assured me it was an error and that they would fix it.”

However, he later received a notice saying that he owed $6,474.17. So Derek went on to hire a paralegal for $1,000 to help him deal with Bell. He is still in the process of dealing with Bell at the current time.

In a statement, Bell spokesman Nathan Gibson told Global News:

“We will be contacting the customer to make things right immediately. An error of this type is rare, and we will investigate all aspects of this unfortunate situation.”