The US Consumer Product Safety Commission (CPSC) and Samsung have today officially recalled the replaced Galaxy Note 7 devices, stating that 23 complaints of overheating Note 7 phones have been received after the initial Note 7 recall (via Business Insider). CPSC has announced that all Galaxy Note 7 phones are being recalled, including those sold after September 15, which were initially claimed to be safe for use.
A total of 96 cases of Note 7 devices exploding or catching fire have been reported since its launch in August. These cases include 13 reports of people getting burnt by the phone, and 47 reports of the device causing property damage, as stated by the CPSC.
While the South Korean company has already advised all Note 7 owners to power down their phones, and return them immediately for a refund using their special fire-proof return kits, the company is now offering a $100 credit if you exchange your Note 7 for another Samsung phone, or a $25 credit if you get another phone or a full refund, according to Engadget.
“Samsung is trying to keep users from straying to other brands, while also trying to stop further financial bleeding from the debacle. In a post, it said that the incentives are to compensate customers for the “big inconvenience” of exchanging the device. That’s an understatement, because customers have been forced to handle devices with gloves and return them in a fireproof box. Then, they must wait a considerable period for the replacements, which can only be shipped by ground”.
Our sincere advice to all Note 7 owners however would still be to avoid the exchange and get a full refund.