JD power

Videotron, SaskTel Top TV Service Provider and ISP Rankings in Canada: Study

J.D. Power has released findings of their 2018 Canada Television Service Provider Customer Satisfaction Study and 2018 Canada Internet Service Provider Customer Satisfaction Study, which ranks providers for TV and internet in Canada. For the sixth consecutive year, Videotron and SaskTel have ranked the highest in their respective regions, over the 'Big 3' incumbents of...

RBC Mobile App Named Best Mobile Banking Experience in Canada for 2018

According to the latest J.D. Power 2018 Canada Banking App Satisfaction Study, the bank with the highest overall satisfaction for the second year in a row is the Royal Bank of Canada (RBC). RBC led the 1,000 point scale with 788 points, just narrowly edging out TD Canada Trust in second place at 787, while BMO...

Videotron, Telus, SaskTel Lead Wireless Network Quality in Canada Says J.D. Power

J.D. Power has released their Canada Wireless Network Quality Study for 2018, and Videotron, Telus and SaskTel were ranked as the leaders in their respective segments. Rankings were based on problems per 100 network connections (PP100), and in the East region, Videotron ranked the highest for network quality (7 PP100), followed by Rogers and Telus...

Apple Music Tops J.D. Power’s First Streaming Music Satisfaction Study

According to J.D. Power's first ever streaming music satisfaction study published on Wednesday, Apple Music is rated the top streaming music service when it comes to customers satisfaction. The research data shows that 35 percent of polled Apple Music subscribers were "strongly committed" to the service, while Spotify and Google Play Music were tied for...

SaskTel Tops J.D. Power’s Wireless Purchase Experience Study

Virgin Mobile may have topped last year's wireless purchase satisfaction study but couldn't repeat that performance this year, as SaskTel ranked highest in wireless purchase experience, according to J.D. Power's 2016 Canadian Wireless Purchase Experience Study. The study examined carriers' performance across sales-related activities in stores, over the phone, and online, considering six factors: store...

Apple’s iPad Tops J.D. Power’s US Tablet Satisfaction Survey

Apple's iPad is still the most loved tablet of all, according to the latest J.D. Power US Tablet Satisfaction Study, but the Microsoft Surface is just one point away thanks to its features, styling, and design factors. J.D. Power's annual study measures customer satisfaction by taking into consideration five factors: performance (28%), ease of operation...

Virgin Mobile Tops JD Power’s Wireless Purchase Satisfaction Survey

SaskTel may be the carrier that goes the extra mile for its customers, but there are nonetheless areas where others perform better. One such being the in-store experience, where the sales representatives interact with/serve the customers?. In this regard, Virgin Mobile takes the crown, at least according to today’s JD Power’s 2015 Canadian Wireless Purchase...

Apple Tops J.D. Power’s US Wireless Smartphone Satisfaction Survey

Apple topped customer satisfaction at all four major carriers, according to a J.D. Power study published today (via the Loop). Based on four key metrics, performance, design, features, and ease of operation, the iPhone ranks as the best smartphone, but it is worth noting that Samsung is very close behind. Among other interesting highlights of...