Tim Hortons Issues $5 Credit to Some Users Over App Promo Glitch


Back in November, Tim Hortons launched a promo to encourage mobile app downloads and order, where users would get a free coffee with three mobile orders placed.

But it turns out that promo didn’t go exactly as planned for some mobile users, which has resulted in Tim Hortons offering a $5 credit, as it “was not a seamless experience for everyone”, reads an email to customers:

Tim hortons promo $5 credit

Tim Hortons says the $5 credit to accounts can be used at any eligible location, a move the company says is to “make things right”.

The iconic Canadian coffee chain launched mobile ordering last summer, and recently updated their app to support ‘Scrrroll up to Win’, a weekly digital version of their annual Roll Up the Rim contest.

Did you get a $5 app credit from Tim Hortons?

Thanks Frank!


  • Screw Tim Hortons.

  • David

    I got the email this morning, and bought myself a Farmers Breakfast Wrap. Mmmm.

    I did have problems with redeeming the free coffee. I emailed them and they said the stores had a computer update and it should now work – but it didn’t. I eventually gave up on trying to redeem the free coffee.

  • Gerry Lee

    Does it automatically get applied to your account?

  • GrannySmithBites


  • GrannySmithBites

    I thought you had to be at least 13 years old to comment here…

  • I thought a corporation as big as Tim Hortons could treat their employees with respect. Guess we were both wrong.

  • GrannySmithBites

    Saying that in the first place, would have elicited no response from me actually. You kinda’ sounded troll-ish with that first statement.

  • MrXax

    I’ve had countless problems with the app. But I’ve since been boycotting the franchise, so they can keep their $5 credit.

  • kellidotca

    I got it. Logged into my app and it was there.