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Apple Introduces Live Online Chat & Support Service

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With only 378 Apple Stores around the world, it isn’t always possible for an Apple customer to walk into a nearby store in order to talk with an Apple Genius. Keeping that in mind, Apple has launched a new service that allows people to chat with a trained Apple Specialist online, starting from today, August 29th (via Pocket-lint).

The service began this morning in UK, followed by Spain, Germany and Brazil. Interestingly, both US and Canada have been left out for the moment at least.

“Now there’s a whole new way to shop for an iPad or iPhone at the Apple Online Store,” says Apple. “You can talk directly to a trained specialist over the phone, start a live online chat and even watch your specialist’s screen during a personalised guided tour.”

The new feature – launched on Wednesday in the UK, Germany, Spain, and Brazil – will provide answers via an online chat service with Apple employees.

“Get answers to all your questions, explore iPad and iPhone features, discover great apps and more.”

While online sales and technical support isn’t something new for many technology companies such as Dell or O2, it is however nice to see Apple branch their customer services out to anyone with access to the web.

How soon Apple brings this to Canada, only time will tell. What do you guys think of the new service though?

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  • DIONNE

    TODAY I PLUGGED MY IPHONE 4 INTO COMPUTER AND ITUNES CAME UP. IT BEGAN DOING A SYNC. NOW I HAVE LOST EVERYTHING ON MY PHONE AND WHAT SHOWS UP IS ALL OF MY SON’S STUFF FROM HIS IPOD. HELP !!!

  • Maggie

    I downloaded a paid for app called “music download pro.”While rearranging and cleaning up my home screen I accidentally managed to delete it.
    Now when i go on my phone on App store > purchased. It’s not there. Also, in the app store I can’t download it again because the option isn’t available.
    When I connect to iTunes, it’s there but I can’t seem to get it back on my phone. Especially with the new version of iTunes. Someone please help, I’ve been at this for 2 days already. :/

  • Tendai Chimwara j

    I’m struggle to create my apple Id it cannot verify my email address pliz help

  • Julie

    My iPhone4s password for ITunes and apple ID is invalid .
    I need to change it but it says my birthdate is I correct 🙁
    How do I go about fixing this ?
    Should I go into a store or call?
    Thank
    You

  • Esther

    I have been trying for weeks to reinstall Itunes on my Window Vista desktop. I uninstalled every Itunes application with the intention of reinstalling it all again and starting
    from scratch but it doesn’t seem to work and I think it is because I CANNOT uninstall the Apple Mobile Device support. Can anyone hep me please?

  • christina

    can someone help me with my macbook?

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