Apple Says to Reboot your iPhone Before Visiting the Genius Bar


If you have a problem with your iPhone and turn to the best place to take care of the issue — the Genius Bar at your local Apple Store — you’ll will now have to comply with an new requirement before being allowed to make an appoint to see a Genius. You will now be prompted to turn off and reset your iPhone (without the risk of losing any information) and see if the problem disappears.

Genius Bar

This troubleshooting step comes as a surprise, but Apple now requires iPhone users to do this in order to make a reservation through their Canadian website. As you go through the steps to reserve an appointment, you will be prompted by a page that says “First try this simple step”.

Those familiar with troubleshooting already know that sometimes the glitches you are experiencing can be fixed with a simple reboot, so Apple is now pushing iPhone users — and only iPhone users, as iPod, Mac, and iPad users don’t arrive at this page — to reset their device to see if you really need to make the reservation.

What I can imagine from this is that Apple was facing a significant percentage of Genius Bar appointments that only needed this simiple step to solve the issue.

[Via Cult of Mac]


  • Loco

    Having worked at an Apple Store during the iPhone 3G days, I can attest that quite a few issues were resolved by a simple reboot.

  • Why doesn’t this reset if it supposedly works not kill your apps that are running in the background or resident in the background. They still appear when you double click your home button. that often is the reason there are problems.

  • bradg17

    That’s always the first thing I try when I find a software issue! I think it’s great they added this because a lot of people have no idea how to do this or that it can be done. It can save a lot of people gas and time.

  • pegger1

    That list isn’t just the background resident apps, it’s a list of all recently used apps. Don’t assume because it’s in that list that it’s running. Which isn’t the case for most. Apps get automatically taken out of memory as required for memory use for other apps.

  • Farids

    In most cases, if it is not an obvious hardware issue(blank display, non functioning buttons, connector etc.), they ask if you’ve done a full iTunes reset, and if not, they ask you to take it home, do it, and bring it back again if the problem is not resolved. The diagnostic software Geniuses use, shows if and how many times your iPhone has been fully reset and in what dates.

  • Trevor

    It took me 3 visits to the apple store to convince them the problem wasn’t going to be fixed by force quitting all my apps, restarting or resetting the whole device. While I agree, 80% of the problems people have could probably resolved this way, it’s incredibly annoying that apple had to waste my time like this before they finally replaced the phone. It’s too easy to say the phone just needs to be reset.(BTW, my wife’s phone would randomly try shutting down while being used (black screen, spinning wheel) and then go to the home screen for 20 sec, black screen for 20, home screen, over and over. This problem did not show up in their diagnostic tool. I had to let the phone keep doing this for 24 hours so I could show the Genius what it does and get the phone replaced.

  • What I’d like to know is, how do they know you ACTUALLY did this step? Does it know somehow? What’s to step me from just saying “yeah i did that already” even though I didn’t? It seems more like Apple recommending this to you, rather than forcing you.

  • Vikram662

    They know because they hook it up to their in store computer program which tells them a bunch of stuff about your device such as crash reports, reboots, etc.