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Angry Dad Refuses to Pay $1,400 Rogers Wireless Bill

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Photo via CBC

Alex Dunsmore of Kamloops, BC is refusing to pay his son’s $1,400 Rogers bill, that was incurred while texting on an “unlimited” text plan. Dunsmore thought it would be okay to let his son send hundreds of texts, because his contract states he can send unlimited texts to anywhere in Canada.

How the charges were incurred is interesting. The son was texting with his girlfriend, who only lives about 4 blocks away, but the girlfriend downloaded a free texting app from a US company called “HeyWire“. The texts may have been free for her, but because they were routed though the US, any replies to these texts were seen as long distance, and the son’s plan did not cover this. The plan was strictly unlimited in Canada.

Dunsmore’s bill ended up having over $400 in overage charges. Dunsmore decided not to pay the overages, and appealed to Rogers to have the extra charges removed. Rogers did not comply, and eventually cut off Dunsmore’s son’s and daughter’s phones. Dunsmore then got a “final” bill cancelling the contract, including an early termination fee of $400 for each phone.

The HeyWire app that was used by the girlfriend says pretty clear in the description, in the App Store, that texts would be sent from a US number: “FREE Texting (Real SMS) & Picture Messaging to 45+ Countries from a real U.S. phone number, Worldwide Smartphone Messenger, Twitter, Facebook Chat! “. Rogers claims that the son should have noticed the number was not from his area code, and not covered under his plan. Dunsmore responded saying his son does not know all the area codes for in or outside of Canada, and his girlfriend told him it was a special number, for free texting. Rogers then said, the parents should be monitoring the teen’s usage more closely.

Dunsmore’s main issue isn’t with the charges themselves, but with the fact that he wasn’t notified of the unusual activity on the account until it was too late and the bill was sent. Dunsmore feels Rogers should have alerted him to the constant texting to a US number, like they do when you when your data is “roaming”. Rogers does not have a legal responsibility to do this, and Dunsmore feels Rogers has financial interests in not informing customers of this type of activity.

So, what’s your verdict? I can see why the Dad is upset, but is Rogers really at fault here? If you look at all the facts, it would seem that the charges incurred are completely legal. In my opinion, these charges are the fault of the parents involved, and they should be responsible for them. Parents should monitor their child’s usage and Rogers offers free online tools to do so. My daughter has an iPod Touch, like the girlfriend in this story, and I make sure she tells me every time she is downloading something. Also, with iCloud, I have automatic downloads set up, so what ever she downloads, I get on my iPhone as well, so I know exactly what apps she is using.

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  • I can see both sides of the story. Rogers did not do anything wrong, while I can understand the parent and son not noticing that anything was going on until getting their bill. I don’t think that someone should need to be checking their online bill once a week.

    However, I really think that the cell phone industry should automatically send notifications when extra charges reach certain thresholds ($50 maybe?). I’m not sure how often it really happens, but it seems fairly common (especially with international data roaming).Even better, it would be nice if we could put some sort of “cap” on our plans that limit the amount of overage charges, and after reaching that limit, just suspend services that would cause additional charges. Kind of like the iPad data plans. You have a certain limit, and when you reach the limit, the iPad stops working unless you add more data.

  • Dieselboy28

    I’m going on 13 years of cell phone service so I’m acutely aware of the dangers these devices can bring. But I had to suck it up and be responsible, by reading and making sure that I wasn’t going over, no matter how difficult Rogers made it. The fact is that it is complicated and sometimes time consuming to read everything. I feel for the guy, and I do think Rogers should have a notification system that tells you when you’re nearing your allotted minutes or sending a unusual number of expensive cross border or international SMS.

    End result, they should work something out and he should have to pay a portion of it IMO.

  • Disagree with your position. Rogers should have alerted the account holder when it saw an abnormal usage pattern and sent an alert warning of charges. This is just good customer service. Sticking to the letter of the law isn’t how you endear yourself to consumers who already dislike your company.

    This isn’t the 90s when SMS was all new and shiny. With a heave push towards “The Cloud” it is irresponsible for service providers to not meet its customers half-way in resolving these type of disputes. Not every situation can be foreseen and the rate at which inventive developers come up with new ways to work The Cloud there will probably more of these occurrences happening, whether it’s numbers being routed or heavy bandwidth use.

    Also your last point is a little irrelevant. The dad in this story can’t be tracking what apps his son’s friends and g/f is using. Even if he was the model parent, by the time he logs in and tracks his son’s usage the damage could already be done.

  • sorry old man.. I’m with Rogers on this one (and that doesn’t happen often)..  I 100% believe that parents should be monitoring what their kids are doing with cellphones, especially if the contract is in the parents name… I believe this is why a lot of parents make their kids use things like koodoo.. because parent’s don’t need to sign for it.

    Parents give their kids cellphones, and let them do whatever they want.. and I don’t think thats right.. kids should be given some freedom, but they need to treat that freedom with respect… and not abuse it… 

    I might add.. if the son questioned the girlfriend on the number (as the articule hints that he did) he was obviously concerned about that number. .and should have taken the time to check.. common sense people.. common sense.. it’s something the youth of today LACK.. because they are more concerned with adults respecting them, and giving them “free will”…. with freedom comes responsibility.. and if you question something like “the weird phone number” clearly theres something  up

  • Dreamcastle

    Heywire should be sued out of existence.  They are clearly abusing the system, most likely cashing in on long distance charges,  from naive tech users.  These type of businesses should be charged with fraud. No kid in Canada would be expecting to pay long distance charges texting to another kid in Canada. This is like those creeps who ask kids to text a number for a joke, then add them to a subscription – leaches, all of them.

  • Werdner

    The app specifically states that standard US texting charges may apply. Also Rogers’ textIng plans specify if they include US texting. Rogers also hasnt authorized or advertised the app.

    This is the consumer’s fault for not paying attention and doing some research. Although this is hardly surprising. Maybe if the kid bought his own phone and paid for his own plan then he would’ve been more careful.

    Sorry dad, you’ll end up paying in the long run

  • thewinnipegger

    I actually agree with Rogers on this,  the guy’s son had a “CANADA” only unlimited text plan and it doesn’t cover US texting which the kid used a US based text app. Sorry but rogers has absolutely NO obligation to tell you that your going over your data plan or incurring US txt charges cause people should understand what they do and don’t have in their cell phone plan and should monitor it regularly for irregular activity and charges.

    If the kid’s girlfriend was 4 blacks away why did he need a US based text app in the first place is a interesting question.

  • Thefrazethatpays

    I’m never with the provider but I’m 100% with Rogers on this one. How stupid is your kid? If he has unlimited texting… Why even use an app? Just do some research, then tell your girlfriend you prefer to text the normal way. If your teen is too stupid to do this then perhaps the parent should of been monitoring the usage alot more.

  • Ruhndmc

    Totally see both sides here.
    But Rogers just has one notification system that tells users if they are “roaming”.
    What were to happen if someone stole the phone and used it for long distance charges, hot lines, etc etc? Would Rogers then notify the parent that their supposed teenage son’s phone bill has now reached $$$+ ?
    Also, Rogers gets away with having 3rd party companies charging people when they didn’t sign up for anything.
    That happened to me and I complained about it to Rogers and the 3rd party company. Rogers claimed they had nothing to do with it. The 3rd party, called Oxygen 8, said I had to make sure I don’t text a number to enter into a contest to win a deal….which I NEVER DID!
    Complained more.
    Oxygen 8 sent me cheques of reimbursement for $270 to cover what was charged. And I was thankful.
    But here’s what is interesting. Rogers, claiming to have nothing to do with it, telling me that they will not reimburse me for what was charged, reimburses me those 3rd party charges when I got the cheque from Oxygen 8!
    Still confuses me. And I know I’m not the only person to get extra 3rd party charges popping up on my bill.

    Rogers has the sofistication and cash to tell people of any crazy charges a teenager is incurring on a phone bill.
    Or even allow each customer to set an amount of $ limit on their account that if they go over $aid amount, they get a text message or phone call from Rogers letting them know.

    Go Canucks Go!

  • Paul

     All the problem is really the huge amount of money Rogers (and the entire wireless industry) charges for text messages. It costs almost nothing to provide SMS. HeyWire does not make any money, most of it goes to Rogers and maybe a small part to their partner in crime some big US wireless provider. As a parent I only give my daughter a prepaid cellphone. She cannot spend more money than it is on the account, and that amount is strictly controlled. To all parents: do not give your kids monthly postpaid subscription cell phones, especially on the 3 big greedy carriers (Robellus). Go with a low cost prepaid plan.

  • JB

    He wasn’t using the app — the girl he was texting to was.

    These fees are like charging for emails based on destination. Pure BS.

  • Mmontano

    Caveat Emptor. But Rogers keeps slotting themselves into a bad position by charging for services which they brand as ‘premium’ that the rest of the industry and the consumer no longer consider as such.

    SMS pricing depending on destination is one of them. 

    Long distance charges. Then long distance charges at the rates being charged.

    Voicemail? 

    Give it up Rogers, simplify and focus on the true differentiator in the business. (You will avoid lading in the news like this.)

  • I think it would be fairly easy for most carriers to implement a user controlled threshold on usage based on $ since we all have different tolerances. As most use online account management tools that we can access to make modifications to our accounts, why not add a feature that allows us to control when the bill is approaching a user input amount? Of course, the carriers want us to spend spend spend – even if it is in error – but surely having fewer accounts go delinquent or into collections would be positive for their business also?

  • Unfortunately, there is a big gap between legality and morality.

    Being one of the top wireless providers in Canada, you would think they’d be the kind of company to would notify customers of abnormal usage. They’re not in the top 3 because they’re good, they’re there because of money (in pockets of a few) and anti-competitive regulation.

    In reality, they pick and choose what they ‘care’ about, and stoop low enough to specifically mislead customers to make extra money.
    We can all hate on the kid or the father for not reading the terms of service, knowing about area codes, and other ignorance-based arguments, but doesn’t it reflect poorly on us all?It would cost almost nothing for Rogers to write off the bill, but instead they chose to make a few dollars in the short run, because they have nothing to fear.We have so little choice, they know they’ll get their piece regardless of performance.

  • Nick

    Everyone should be using TextPlus – it’s the same deal but you can get a canadian number to send and receive texts from, and it’s free.  

  • K3

    Rogers $$ Cha-Ching, way 2 cash in!

    You know what Rogers likes to use the texting method of sending out information time to time, there should be no reason what so ever why they wouldn’t make the effort to inform there own customer what they’re seeing on there end. 

    What a complete lack of looking out for who is signing there ridiculous contracts and a blatantly obvious mission statement that the money comes first- 
    “eFf who ever is on the other end of the contract we want the cash.”

    Dear Apple, 
    Please take note and up the date for when we can see wireless services offered by your own company.

  • Imtiaz Taibi

    Rogers has always been and will be A BIG F____NG RIPOFF ASS___E

  • Michelle G

    It is not Roger’s responsibility to alert an account holder when there are unusual charges on the account.  With the My Account App, Call Manager (can block incoming and outgoing text messages, calls, times, etc.), there is no reason for this. Monitor your usage, know what your kids are downloading, and get your head out of your butt.  If the texts are coming from a US number, no matter where the number is PHYSICALLY located, it is not a Canadian text message.  His son should have known that the number came from a different area code at least.  I hardly ever agree with Rogers but, in this case, the charges are legit, and he should pay up.  Since his contract has already been cancelled, he can’t really re-activate.  

  • TorontoTB

    When are people going to take responsibility for their errors? Rogers did nothing wrong. Either the son or his g/f didn’t read the fine print and therefore they are at fault.

  • A Telus User

    I do agree that Rogers (et all) have a vested interest in not telling their customers their bill is getting large. BUT I can also see where you need to control what your kids are doing and downloading online; what was wrong with using Roger’s unlimited texting… why download some other app?  I don’t know what the answer is. 

  • TomCrown

    Read the actual article and then read it agian, and then a third time for enlightenment.

  • TomCrown

    Customer service and why Apple is making the buckets of cash it is and has 80+% user loyalty.

    Dropped my MacBook Pro and dented the bottom case and out of warranty. Took it into Apple to have it repaired fully expecting to pay for the repair. Genius comes back in 1/2 bottom case replaced apologies for taking so long and says no charge.

    It would’nt even remotly compute to Rogers to put the customer first only short term profit.

  • 0mni

    100% agree, apple has the best customer service for in and out of warranty repairs!

  • Its completely the paren’ts fault – he should be paying more attention to what his kids are doing.  Does Rogers have a way to limit the amount of overage charges a particular phone can receive (when on a family plan)?  If not, that might be a good idea.  Regardless, this sounds like complete ignorance on the part of the Father for just assuming that “unlimited” texting in Canada was being used.

  • mackman6151

    It’s not a Rogers issue. Rogers maybe could have come to an agreement about it. Seems the girlfriend and the boys parents should split the bill. Had they worked it out I’m sure Rogers would have taken off $100 that leaves $150 for each sides parents. He let it escalate to a $1200 bill.

  • Love2build

    I hate Rogers with a passion. I hate social media including texting even more. As much as it pains me, I’m with Rogers on this one. Parents have got to keep an eye on this shit. You would be surprised what goes in right under your noses…

  • OliChabot

    Not the son’s fault. How can he know if he’s going to pay for it ? He’s just sending messages, and usually (well it’s my case with my Bell iPhone plan), If i’m texting someone who’s in the US but that i’m staying in Canada, I don’t pay any fees.

  •  Blacks away? We turning this into a racist debate?

  • draz

    If she had an iPod touch… She should have used iMessage. Or upgraded to iOS 5 if her device supported.

    Free

  • juice22

    Many people think that Rogers is right? Seriously!? Where is the customer service? Think about it for a second…. How much is Rogers going to loose out on in future income from this family? We don’t know for sure (and yes i’m assuming) but the family probably has cable and at least 3 cell phones with Rogers.  This guy is going to cancel everything and never go back and his kid(s) will never be a customer.
    Sure rogers is probably right but $1400 right now or keep this family a customer for the future. 
    No brain er in my books. keep the customer.

  • I agree with both you and most of the people above. Rogers has no legal obligation or responsibility to alert people of charges that could have been foreseen by reading small print and memorizing area codes. But by charging him anyway, for something that costs them only pennies, they’re being complete dicks about it. It’s an ethical issue. 

    I refused to pay a Rogers bill when they charged me for 3 months after I cancelled. They cut off my other services, I went with Telus, and I’ve never been happier. 🙂

  • Kellie Inkster

    How is Rogers supposed to know who is using a phone? For all they know, it could belong to a business person who frequently texts a lot to the states. Does baby want its bottle too? Even I knew texting to the US was extra money on a free app, and I’m the account holder. It was the fathers duty to keep tabs on the phone, he didn’t, he is responsible, and if he didn’t want to put his son in a position to rack up his bills, he shouldn’t have given him a cell, or put him on a more responsible plan such as a prepaid one where the son learns to manage his own account.

  • Yeah! The parents should be literally standing over their kid’s shoulder for everything he does, note every phone number, and compare it to their memorized list of US and Canadian area codes. So ignorant!

  • Does no one parent their children anymore? Some “special number” for unlimited texting? Idiot.

  • thewinnipegger

    typo lol.

  • Ryan

    Kid should had his phone monitored by parent.

  • Junkmailinu

    ALL I HAVE TO SAY IS FUCK YOU ROGERS!

  • slicecom

    It’s the kids fault, he should pay it. I know my parents would have made me pay it, then again my parents wouldn’t have been paying for my cell phone in the first place. 

  • Londonfish

    The dad is responsible for any usage of his son’s phone, and Rogers has no obligation to alert all it’s customers about their usage as the account holders are adults, they should know what they have done, keep track of their own usage, if the phone user is not an adult, then it is the account holder’s fault, which is in this case.
    This is not new, and we keep hearing these people “don’t know”, well, they just trust their children’s judgement, when things go wrong, they blame “I should be warned”. Why blame others right away? Why don’t you keep track of your own things in the first place? Lazy people. Even I am sure Rogers will give him a discount sooner or later, but still a good lesson for him and his son to check carefully before doing anything, other people have no responsibility to take care of you.

  • Greed

    yes he parents should have monitored their kids phone closely

    but rogers should know, that if your bill comes 60$ (or however much) every month, and then you start racking up a bill of 100$, then $200, then $300, …etc..

    It wouldnt be hard for them to program something to notify you by text or a phone call, that your bill is growing very rapidly.

  • JMCD23

    It costs like $10 for a US texting addon, or with Fido $30/month for a plan that includes it. If you go over something, they should just switch you to that, or bill you. Billing $400 for something that costs nothing is absurd.

  • Joeblow

    serves then right for using rogers in the first place.  what the hell is somebody with an unlimited plan (assuming his gf has an unltd plan) doing  with some dumbass heywire text app.  don’t unlimited text plans include texting “to” the usa as well?   suck it up dad.  live and learn.

  • Joeblow

    i spent 240.00 to cancel my kids rogers account and over to telus.  not one single regret.

  • CP

    Yes the dad is at fault. If his son was calling a long distance number would that have been Rogers fault? I work in customer service and everybody wants something free these days. People want big companies to wipe away all their mistakes. If you gave your son your credit card and he ran up the bill would you call the credit card company and ask them to remove the charges? $400 in charges is not a large overage to create a system alert if such a thing exists. I have friends would run up their bills regularly in that ballpark with international LD. How can Rogers be responsible? Also who said they didn’t offer to meet him halfway they always do..he obviously didn’t except it.

  • Disco sucks

    So Rogers should track the account but not the dad who is the account holder.

  • xxJDxx

    I think its worth mentioning that the rates for overages, as they often are, seem to be ridiculous. If your account balance is going over several hundred dollars (or several times what it normally is due to overages) they SHOULD be obligated to alert you to this. 
    The entire model of offering services at one rate and then charging extreme overages seems quite unreasonable to me. Just like banks and credit card companies they cash in huge on peoples ignorance or oversight. Whether its ‘legal’ or not it seems kind of unethical and certainly unnecessary. They are “because we can” charges to pad their bottom line. 

  • GamingSV

    “If the kid’s girlfriend was 4 blocks away why did he need a US based text app in the first place is a interesting question.”

    We’re not on the same page here.

  • GamingSV

    You don’t understand what Heywire is used for do you?

    1. They don’t get any money on any long distance charges occurred.
    2. Heywire can be used WITHOUT a cellphone, its meant to be used over a internet network
    3. Heywire is used to AVOID long distance charges by having both end USE Heywire because all it uses is a internet connection.
    4. Heywire is basically the same concept as Apple’s iMessage, should apple be sued out of existence?
    5. How are they abusing the system? In my eyes, they are helping the end user by giving them the freedom of texting without an actual texting plan. Just needs an internet connection.
    6. Doing research about something and reading the TOS or fine print is the users responsibility.

  • squeaky wheel

    These companies gouge consumers relentlessly! Our phone charges here in North America are the highest anywhere…These companies are not interested in whether they have “good customer service” – their bottom line is the bottom line – making money off of those of us who aren’t willing or have the time to track and read every single character written in the contracts we sign or agree to. Visa and Amex call (never mind sending a message) when they see unusual patterns of spending or even large amounts on accounts that normally don’t have that type of spending. Rogers could do it, perhaps even should do it…good luck to Dad – I hope Rogers does rescind the bill, but I doubt it… 

  • Ancinca

    Completely agree ! 
    I ‘hate’ Rogers, including its customer service! But I have to say I’m with rogers on this case. and I suggest CRTC should intervene to remove the ‘boundary’ of cellphone texting, because there is no big difference in cost for texting at least in North America.

  • Brandon Orr

    I totally see the argument on the father’s side.  Who knows how old his son is?  It’s true that his son is probably young and naive and doesn’t know all the area codes.  For all he knew, he was just texting a number in Canada for his girlfriend.  His girlfriend told him it was a “special” number.  I doubt most people would do investigative research on an app if their spouse told them it was ok, especially if it’s for something such as texting.

    I think Rogers should be lenient on this, and meet the father halfway.  Most kids don’t rack-up a 1.4K bill knowingly, first off because to them 1.4k is more money than they’ve ever come in contact with, and secondly, because they know their parents would kill them.  Rogers was clearly taking advantage of this poor boy, especially if the plan costs, maybe at most, $80/month.  This bill is more than 14 times more than a regular phone bill.  There should have been a system in place to protect the consumer.  In most cases, when I was younger and spent too much money texting, my mother would find out at the end of the month when she got my bill, which would usually be something around $50 more than usual.  At that point my mother would have a talk with me and ensure that it didn’t happen again.  I don’t think it’s reasonable to expect the parent to monitor the charges everyday, especially when they have no reason to believe that their son would be texting the US, if his girlfriend (who he probably texts the most) is only 4 blocks away in Canada.

  • Brandon Orr

     well if it was a business person, it would have been under a business account, and not a family plan.

  • RyleyLamarsh

    Well said. VERY surprised by the bloggers response. This is just another reason to look at texting alternatives. If Rogers wants people to want to use their services they should probably think twice about punishing them for using it… Especially when there are so many FREE alternatives.

  • RyleyLamarsh

    @disco sucks
    Numb nuts.

    Rogers could very easily have a system in place that would allow the to alert a user when something odd is going on. This has been a practice used by Visa for years. Wouldn’t YOU or anyone for that matter want to know when suspicious activity was happening with your account??

    Let’s just all back the cell phone company on this… Poor fellas are starving to death for f sakes!!

  • RyleyLamarsh

    Ok. We all understand that the chargers are legit. The issue here is that shit happens… If Rogers cares about customer service and want people to like their services, they would at least meet this dude in the middle.

    MEH. SMS will eventually go the way if the dodo anyways… Why would I want to use a service that could have side effects!?

    *Rogers stubs toe* … Ouch.

  • RyleyLamarsh

    Nobody is their right mind would rack up 400 dollars worth of SMS messages.

  • RyleyLamarsh

    Exactly.

    Let’s make people scared to use SMS. Smuckin fart.

  • RyleyLamarsh

    Ya. Why is everyone assuming that the son was using an app. READ. You just reinstated how easy it is to make a mistake.

  • RyleyLamarsh

    Better yet. Rogers should have something in place that would allows daddykins to put a block on long distance texting with his phone. OH BUT NO Rogers wouldn’t want that would they???

  • RyleyLamarsh

    I’m sorry folks but we need to look at the BIG picture here. If we look at the small picture YES this is the customers fault. He texted to the US and his plan doesn’t cover that. Great… We get that.

    Now, if we look at the big picture it’s Rogers fault. How many times has this happened!? How many MORE times does it have to happen. When will Rogers quit fucking it’s customers over an allow us to better track and monitor our usage?? We should be bloody well notified when something odd is happening with our accounts, it doesn’t matter what it is.. Oh but let’s just blame the customer right… Let’s take advatage of people’s blunders. Assholes.

    Everyone here who wants to blame the father or son for their mistake is a self indulging tard. You’re going to tell me that you’ve never messed up? Im sorry but in the long run its Rogers responsibility to protect their customers from making these mistakes. The only reason they don’t is to blatantly take advantage of people’s fuk ups. There’s nothing more to it.

  • RyleyLamarsh

    When is Rogers going to care enough about it’s customers to better protect them against this kind of thing?

  • RyleyLamarsh

    Rogers is banking on people like you to who are blind to the big picture. Ignorance is bliss isn’t it?

  • RyleyLamarsh

    Why does Apple make you enter that damn password every time I want to download a $1 app?? Oh… Perhaps it because they want me to have a slightly annoying experience in the short term but protecting me from a really shiddy one that may just cause me and the people I tell about that experience, to hate them.

    Oh I get it… Customer service.

  • Mmontano

    Touchy subject here.  (And I believe in Caveat Emptor… And Rogers can install all sorts of blocks, just call them. I did for my son’s line.)

    Rogers will change when enough customers leave to a provider that doesn’t do the numerous things that drive customers and their own sales reps crazy.

    For a normal smartphone AT&T (a provider that’s many times the size of Rogers) essentially has three voice plans, three data plans and only one messaging plan. Mix and match as needed. Rogers has dozens and dozens.

    The confusion has to what you have “on your line” simply fades away.

  • Guest

    This kid is old enough to have a girl friend, old enough to understand technology, old enough to understand that concept of downloading but not old enough to understand that the number she gave him is not a Canadian area code? Not able to understand the basic concept of long distance??? Do what parents have done for hundreds of years…pay it, as he put him under your contract and agreed by doing so, to be responsible for charges THEN make the kid pay it back to him so he knows what its like to be out that kind of money. Typical attitude these days….let me do what I want and YOU be responsible for it and then I’ll say you have bad customer service if you don’t.

  • Dylthathryl

    Should have been on Bell since texting to the USA is free on every text plan!!!

  • Koggak

    It is always Rogers’s fault.  That’s the bottom line.

  • Obviously.

    It’s the chick’s fault.

  • Ss024

    i wouldn’t give Rogers the time of day, they are the worst company in the WORLD for internet, home phone, cable or mobility.

  • Ojamali

    In my opinion, this was due to a lack of communication between and gf and the bf. Although the dad raises a good point about notification and it would be a good thing if carriers adobt this feature but its not rogers fault. Nevertheless Rogers shod have dealt with this more creatively to retain the clients. An easy fix would be that Rogers charge the client the extra $10/month that they charge otherwise for an unlimited US txt plan insead of $1400 based on a per txt charge. If absolutely necessary they could have also made the client sign a 1 yr contract on this add on. Isnt that a much reasonable solution? I think both parties would have been happy with that.

  • susanl

    I always recieve notices from Roger’s when I’m approaching my limits when it’s at 80%.  Why aren’t then sending alerts to parents when their children are using their phones OUTSIDE the agreed upon plan.  I feel there is true intent to gouge the client.  Is Roger’s now going to offer a child watch option at an addition $10.00 monthly fee?  The kids girlfriend could and should help pay that bill atleast.  Is there a way for the dad to have tracks all the ongoing charges? Maybe and only if there was, should he be hald completely responsible.  If Roger’s wants to include Family Plans they should be required to assist in keeping the account costs in-check or atleast send alerts to the primary parent phone.  I get alerts, why didn’t he?

  • susanl

    Because it’s convenient.  That’s why so many of us use it instead of the phone or landline.  It’s also more fun for kids. The girlfriend should be more careful of the apps she uses. Read the comments before downloading. A message should also be included whith her app to the receiver that charges will be incurred per app.  How about they hold some responsibility in notifications. It feels similar to what in Canada we call negative billing.

  • Goaliesdad

    My son is going to school in Texas. He has a plan with T-Mobile which includes for 60$/month – unlimited calls to US & Canada, unlimited texting to US & Canada, and unlimited data. The only thing that isn’t included is roaming when he comes to visit. And no contract!

    It’s so cheap that I unlocked my phone and got another T-Mobile sim card for when we go visit. Before we leave, I go online and pay my 60$ and now I have a phone for my trip which is way cheaper than paying all those extra charges to Rogers to have “discounted” rates while in the US.

    We really get the shaft here in Canada when it comes to cell charges.

    As for the guy who refuses to pay Rogers…. I’m pretty sure, when he got his kid a phone, he probably had the don’t call long distance speech with him. He most likely never thought to have the don’t text to a long distance number. Most likely because the kid doesn’t have any friends in the states.

    The dad was mostlikely an @$$ to the Rogers rep and therefore the result. He is under contract, knows texting to the US isn’t included, so he needs to pay the 400$.

    Had he lent his phone to a buddy, and buddy racked up 400$ texting to a US number, would this guy be trying to get Rogers to drop the charges? Most likely would be collecting from his buddy.

  • Bobbi Style

    I have to spank Rogers CONSTANTLY to make sure my bills are correct so yeah, fuck them! They should warn people IMMEDIATELY when their usage changes, but then they wouldn’t make such HUGE PROFITS if they did!! Our Canadian Cell Phone market needs an overhaul!!

  • Bkalyn

    Totally disagree. The Rogers My Account which is an app on my iphone will only work if wifi is off and then most times it still doesn’t work or give an accurate picture of usage. I was in the US for 5 weeks last summer and tried to monitor my own data while there and what I was charged for was significantly more than what showed on “My Account” What a joke. I agree with the angry dad. Maybe someone should invent an “Angry Dad” app.

  • guuest

    My issue is with Roger’s text plan not including international text. It comes as a standard thing with fido, virgin  and even Solo’s plans (>35)

  • Toto

    A crook is always a crook. Nothing new. From day 1 cell phone companies were capitalizing on excessive fees and charges be they roaming or not. Regulators were cosy asking for outrageous licensing fees, so that they reduce direct taxation. It worked well and the consumer was happy for some time until it realized the fees paid are well beyond reasonable. After all cell network costs are a fraction of the landline network costs…why is the price double? Hopefully, regulators will wake up and issue more telecom licenses so that competition reduces the excessive returns and cell operator exec paychecks. Until then rent seeking on infrastructure asset will continue to tax consumers and business alike and result in a consistent under-performance of Developed Markets. But not in cell phone operator profits and exec paychecks. After all a magnificent $3bn annual investment in infrastructure is a fraction of the total exec compensation and even a smaller fraction of dividends.

    It is sad that innovators like Apple are becoming complicit in this farce. Even worse, that consumers and business are acting like sheep and are reluctant to reassert their rights and ensure their future. Do provincial national interest need the pressure of the European Commission to start doing what is right for business and the consumer. Or do we continue to live in a feudal monopoly? What about the fundamentals of economics and competition?

    Pathetic that even respected economists from University of Chicago, some with Nobel distinguishments are starting to defend imperialism and monopolistic behavior. Maybe this is the end of capitalism and the transition to communism with an intermediate imperialism in between. Nice outcome cooked by Governments trying to compete with Chinese Communism and Russian Oligarchy. No wonder stock markets are in the doldrums even after spectacular profitability of corporates. No sane investor would subscribe to such disastrous future and would prefer to short rather than long their holdings.

    Enterprises are mostly about value, not about profits. Lacking value corporates can sustain profits only if there are regulatory barriers to entry in their space. Utilities are the most conspicuous example in this area with declining value proposition but extensive regulatory barriers to entry. These barriers are infringed by new technologies such as the free iphone to iphone messaging and become irrelevant. But not always. Moreover, weaker governments lacking the strength and capacity to confront monopolies stop enforcing the legal frameworks in which these monopolies operate. Next follows either corruption or the strength of the monopoly purse to buy legal standing and power. In either case the results are disastrous to society and are a precursor to the fall of empires. Sadly enough we are in this environment precipitated by years of accommodation of special interests in the financial sector and a decade long consolidation of deregulated utility players.

    Time to rethink the fundamentals of society and business frameworks before it is too late. Emerging economies are becoming fiercely competitive and may soon outgrow some of the weaker developed markets, not because they are better, but because their goal is a better business environment and more competitive economy, while the socio-economic dynamics of the developed markets are thrusting them towards creating inefficient business and social environment as well as rent seeking enterprises with a deplorable investment in innovation.

  • BallSoHard

    WOW, Who would have thought this would generate so many comments.

    Just to clarify, I am not here to comment on the story but rather a message to the AUTHOR. JEEEEZ, dude. Give your daughter some space…
    That type of control backfires in the end. Hard.  Good luck because as soon as those teen years hit you are fucked for life! Enjoy

  • Steph

    I agree with Rogers on this one.  This is just another case of passing the buck, which is far too commonplace today.  It’s the responsibility of the accountholder to monitor the activity and as a parent, to monitor his child.

    When I was a teenager and got my first cell, I had to pay the bill myself.  More parents need to take that approach.

  • 1His_Nibs1

    Not going on a rant here but everyone wants to shirk their responsibilities these days. Stupidity is not an excuse, so……parents fault…..end of story.

  • Rogers sucks

    I agree a hundred percent. What world is this woman living in. You cannot go tracking each and every thing your kids do. Rogers has the responsibility to alert customers of any unusual activity. But you know what, this is one of the ways they are making more money. They don’t even alert you when you go over your monthly minutes, so you can keep incurring charges as high as 45cents per min.

  • Rogers sucks

    You obviously don’t have kids. People who don’t usually give such speeches ’cause they have no clue what today’s parents are dealing with.

  • Rogers sucks

    LOL. good one!

  • chris burke

    actually I do have kids.. they don’t have cellphones because they are too young, but when they are mature enough to have phones, I will do exactly as I said, I will talk to them about the responsibility of having a phone, and will then monitor their useage of the phone.. thats why rogers has the “my account” app, and you can also log into the my account online.. to check your useage.. if people don’t do that, it’s their own fault. I’m a mature adult, and I still check my useage all the time.. heck I have extra apps on my phone such as dataman, to alert me of realtime useage, because Rogers is 4 hours delayed..

  • rogers sucks

    I second it….FUCK YOU ROGERS! YOU FUCKED US LONG ENOUGH

  • laki10

    I think the author missed the point. The real issue here is how the hell can any telecom in the world justify charging anything, let alone hundreds of dollars for sending/receiving text message in this day an age.

    the article says that the kid sent hundres of text messages. In the interest of being fair to rogers let’s assume that it was 900. 900 messages at 140 bytes per message = 126KB of data. 126KB of data @ $400 = $3.17 PER KiloBite! In case you were wondering that equates to $3,170 per MB, or $31,170 per song download, or $3,170,000 per movie download at those rates! 🙂

    Seeing that data transfer for text messages ANYWHERE in the world is no different then any type of data transfer (let’s say email), how can you justify charging extra for this stupid service?

  • OK, but why would Rager charge them early termination charges (a scam in and of it self) if Rigers cancelled the account?

  • Bell has a program that not only spots this kind of “odd” activity but sometimes forces you to pay early without a bill too

  • hates rogers

    I’m agreeing with the father on this one, Rogers will fucking do anything to get more money out of people, fucking thieves is what everyone at that fucking company is.

  • JCKY

    this is how the get their Average Revenue Per User so high. As an investor of Rogers stock, the overage charges is what makes me rich! =)

  • Jason

    If your going to put a phone in your kids hands then it should be the responsibility of the parent to inform the child what they can and cant do.

    As for Rogers or any cellphone provider, they should be able to give the parents the tools to limit features from the phone. Like texting US numbers, turning roaming or data off etc. Cell providers do have a way of disabling these things if they wanted so why not help the customers be granting access to this? Even a small $5 fee for access to turn features like this on or off parents would grab.

    The If the dad didn’t cancel the contract i would think Rogers would have offered him the cost for a US data package and reverse the charges (that’s what I would when working for one of the big 3)

  • Janelle Samuel

    Telecommunications providers cannot be there 24/7 to hold your children’s hands, and guide them through the type of cellular usage that will guarantee no overages. That is ridiculous.
    I also find it ridiculous that this father is saying his son doesn’t know all of the area codes in Canada- well assuming the area code was a US one, it would look strange. The son could’ve asked, but he obviously didn’t care enough to check.
    It’s not Rogers’ responsibility to alert the plan holder if there is so-called ‘abnormal’ usage on the phone. Even if they did, why would they alert them in this case? Maybe the dude just got a new friend. How are they supposed to know.
    In the end, people need to be more responsible for the products and services they use, they should keep themselves up to date and knowledgable about what they’re doing.
    I sympathize with him, and facing his outrageous bill, but I also think he’s grasping at straws with his reasoning in attempt to get out of paying it. Just own up to your own mistake.

  • Busy ee

    Disagreed!!! Rogers knows fully well what they are doing. You don’t ask your friends who your service provider or coverage is when you ask for a friends contact number. Rogers could be super cheap and do what they do with their Internet warnings. Let the user of the device know when they are getting close to reaching their limit, or in this case, notify that the number you are trying to reach is long distance. Do you wish to continue with your call/text? Rogers could try being super customer friendly like Bell when you discontinue your service with them and send “we miss you letters And please come back from Rogers”

  • changiman

    Sorry about that bud, rogers accounts online only Shows the previous months phone usage, by the time you see the wireless bill you would have been already heavily billed by ROBERS! The goddamn cut throat ROBERS!!!

  • Smeeoh

    Your right on. You can track usage AFTER the damage is done. And since when does talking to your kids about the responsibility of having a phone ACTUALLY make them more responsible with it…

  • Alander Peacecraft

    That’s why I have unlimited mobile internet. @___@ ~But I would blame the carrier, especially if its rogers they’re soo freaken expensive they’re like thieves. And being so expensive they have the crappiest customer support. One word of advise don’t use rogers. Thumbs Up MrDisco3 ~me agrees.

  • MOMM13

    My 13 year old daughter has a cell, free unlimited text and talk, and is not aware of the cell phone world. Rogers told me to get the unlimited, block data, block all long distance and yet when my daughter joined KIK after her cousin said she would be able to send him pictures and talk on there and it was different she did so, 1000.00 later and I called to make a payment call and found out this was happening. My daughter cares, she is devastated by this. How do companies get away with this. This is not right, they say my daughter knew what she was doing and doesn’t care that it costs me…bullshit! My kid has a life threatening illness, she does not take advantage of me or my money. She threw her phone down and wont touch it. She is not responsible for this and I believe Rogers allows this, it is an easy way to rip parents off. I knew my kid was on there and told her to delete it as I didn’t know what it was about. She got a phone call from one number it cost me 219.00 for picking up the phone and saying you have the wrong number and the other were 3000 texts to someone she thought was her friend but actually a number in Texas. How are we responsible for scams? So angry and there is no protection.

  • Tara

    There’s a variety of reasons his GIRLFRIEND could have been using the app (off you’ll read its his girlfriend that had the texting app). Perhaps her parents wouldn’t let her have a phone so she downloaded an app on her ipod, or maybe they disabled her texting like mine did! I know I got a US based texting number when my dad wouldn’t let me have texting. My friends never even questioned it! Ii think the issue may be with the restrictions on the kids…not so much lack of involvement in the matter!

  • liam

    fuck rogers

  • dee

    We just got suckered with a $100 charge from this. We called in mid month well before it was at that amount and were told it was an app our son downloaded charging us. So we had him delete all new apps as we were told being mid month we couldn’t access what the phone number was. We would have to wait for our bill. Assuming the charges would stop we waited for our bill only to find it had continued!
    Since our son did not download the app, he just texted to it, there was no way for him to know it would be long distance! There are lots of free apps for tablets, ipads, ipods that give them a number and the number never has the same area code. My other son has one for his ipod and it is not long distance!

  • Bruce Ing

    I understand that it is legally correct.

    However the text got router through a US number and back to a Canadian number 4 blocks away.

    The signal already goes 17,000 Km up to a satellite in space and back, so what is the difference?

    There are plenty of phone apps that are free or considered local world wide, (twitter, skype, facebook etc), why shouldn’t texting work the same way?

    Why is there local and long distance texting anyways? Couldn’t it be routed through the Internet like many other apps and be considered local where ever you are?

    Does Rogers router their text in such a way that it doesn’t cost them any more for local or long distance? Wouldn’t it be prudent for them to have some sort of Internet connection to route to other countries so they don’t incur long distance charges on such transactions.

    Does it really cost Rogers $400 for this bunch of text used “long distance”?

    If it does cost them less or is free, at what point should they pass on the savings or make the service a set fee or remove the long distance restrictions all together?

    Long distance charges of any kind make no sense in the age of internet routing!

  • Bruce Ing

    From what I gather it is meant to ELIMINATE long distance texting charges US customers.

    The app is not to blame, the girlfriend is for not reading and understanding the ramifications. It does state that it is for US customers.

    However, how this could be allowed to be installed on a Canadian phone is questionable. Heywire should be restricting themselves to US customers only. Anyone else installing it from outside the US makes no sense at all. It defeats the purpose of saving money from within the US to outside the US.

  • Bruce Ing

    It seems like the girl got the app so they would have a special number that only the two of them would share.

    I wonder if the boy got the same app and they were then texting with the app from US to US number, whether it would be free?

    Did the girl incur long distance charges too, or was it free to her because she was technically “texting” through the app and not her provider?

  • Chanderu

    Parents fault – pay up and be in charge of your kids… Stop coming up with excuses just because you can’t be a good/watchful parent. He can sell some of those very expensive cupboards behind him to pay. Rogers contracts are very clear as to what is and what isn’t covered… bet you the father or son didn’t read them!!!

  • naptown

    So you’re saying the dad should have known what the fine print said…in his son’s GIRLFRIEND’S app?? On HER phone?? OK….

  • aa

    Those scammers never reach you unless your payment is late.
    They don’t give a shit what happens to you.

  • Jason Bouskill

    why there ripping us off alot of people should be able to over use without a high bill

  • Jason Bouskill

    they never give us enough bandwith so your most for sure gonna go over the limit by only using abit of internet useage my bill should be 40.00 dollars a month for what i use not 217.00 dollars a month that’s bullshit i used way more bandwith at my last apartment and my landlord never said that im over using the bandwith so yes there taking avantage of people and ripping them off it should be a flat rate of 40 dollars a month for all users no matter how much they use you need lots of bandwith anyways to use the internet period its gotten out of hand so i totally disagree with you every internet user needs a high bandwith to do anything or whats the point of even having the internet if there just gonna over charge you everytime you wanna be creative and upload a video

  • Jason Bouskill

    agreed because you need lots of bandwith to use the internet period

  • Jason Bouskill

    no he shouldent

  • Jason Bouskill

    sure it is or they just dont care about ripping people off

  • Jason Bouskill

    i think all users should all have a flat rate with no over charges because its very eazy to go over the limit what they give us for bandwith just isent a fair rate at all what so ever for any internet user

  • Jason Bouskill

    they rip us all off with giving us such a low internet bandwith to work with

  • Jason Bouskill

    i third that give us a higher bandwith rate without over charging us

  • Jason Bouskill

    there the provider so it so there problem rogers never treat people right

  • Jason Bouskill

    but i used the same internet bandwith this month that i used last month last month it was 40 dollars now its 217.00 dollars its suposed to be 40 dollars a month no matter what

  • Guest

    your just scum

  • Rob Korchinski

    While I feel that Rogers is the worst; this type of problem isn’t unique to Rogers and is something that I would like the CRTC remedy.. There are a variety of senarios where the consumer can end up with an extremely large bill. As the account holder, the cell phone provide should be required to send you warnings when the bill exceeds a certain threshhold. In my case, I would be OK with a $200 threshold.

  • Will

    I’m chiming in here but the texts from the US cost Rogers fraction of pennies per text.

    It’s what happens when the Government Grants telephone companies a virtual monopoly. The free to charge whatever they feel like because Canadian consumers do not have any alternative. Why is it the bills Rogers and Telus have the exact same phone plans? It’s because they collude and price fix and the government is inherently anti free enterprise. We pay the price.

  • stehveidrinklysol

    Yeah fuck Rogers. I owe them 2500 and they will never see a dime. Constant overage charges, hidden fees, data usage when the phone remained turned off 650KM near NWT while working at a diamond mine. Low and behold, i turn my phone on once i hit a service zone ” you are 10GB of data over your plan.” Called 3 times for at least an hour each time and got nowhere. Most cell phone companies can go fuck themselves. Lying, stealing, thieving cock suckers.

  • Celto Loco

    Well, here’s a solution for Angry Dad: when you refuse to pay Rogers, they threaten you for 6 months. Then they sell your debt to a collection agency, who has NO legal ability to dock wages, sue or ever get your money back, Then, since Rogers has sold your debt, they CLEAR you from their system. You can then go in, debt free, and start ANOTHER Rogers account without ever paying your last bill. I know people who have racked up 3 and 4 huge Rogers bills, never paid them, and are STILL using another Rogers phone/account now. You really DON”T have to pay Rogers at all……

  • Joy Brown

    i have kids phones in my name i monitor the data and message usage i warn them when they are close to limit then suspend them if they dont limit the use it is our job to watch them if we are paying the bills even if they are older. rogers is running a company to make money

  • KC Kasem

    I love how people will defend Rogers and other big companies like this by saying ‘Well, if it was legal then it’s perfectly okay!’ Something being legal does not make it ethical. It is ethical for customers to be informed of how their money is being spent.

    Corporations have a keen interest in duping their customers into situations like this because it makes them more money, and they will never stop trying to dupe their customers and use dishonest tactics until the customers demand they stop. Good for Alex Dunsmore, and shame on everyone who sides against him because they believe themselves infallible.

    This man and his son had no way of knowing the texts were being routed through the US because it was the son’s GIRLFRIEND’S app that was doing the routing. Rogers claimed they should have known the area code was from the US. It is clear Rogers is using any possible defence here, no matter how ludicrous, in order to get them to pay up. There are 38 area codes in Canada and over 300 in the US and they all fall under the same numbering plan. Here, let’s do a little test! Here are some area codes from both countries, and without looking them up try and figure out which ones are Canadian and which ones are American. 403, 401, 407, 204, 240, 585, 587. Good luck!

    All you commenters are saying parents should monitor their kids phones better. I guess monitoring your kids phone usage now includes memorizing all area codes and going to each and every person your kid contacts and demanding to know what cellphone service they’re using. How lucky you are to be omniscient, and no wonder you’re all so self righteous!

  • Matthew Montano

    If Rogers buried the details of their rate plan in 6pt type on a terms and conditions agreement, or applied the rules and rates inconsistently, there might be a case; of sympathy.

    And yes, warning messages for large usage have been implemented since.

    How much more can Rogers do to make it clear?

    If you don’t like it that you have to read the details, get a pre-paid phone plan. That’s what they are for.

  • KC Kasem

    This isn’t even a case of ‘not reading the details’. Also don’t get a pre-paid phone plan from Rogers, I can tell you that for free.

  • Matthew Montano

    If the father ‘read the details’ (and understood them), there there would be grounds for him to complain and spark this story.

    But I do completely concur, a pre-paid plan FROM Rogers is a bad deal.

  • KC Kasem

    Okay, what details then? The part where unlimited texting only applies if you’re talking to someone in Canada? He presumably knew that, and it wasn’t the issue. What part of the details of a Rogers contract would have said ‘also your son’s girlfriend is using a texting service that is routed through the US, watch out for that’.

  • Matthew Montano

    I’d go with the details being:

    1. Unlimited texting only applies to Canadian phone #.

    2. You are responsible for all charges on the account

    3. The phone number his son is sending to can easily be confirmed as not being a Canadian number

    4. Oh, and texting a non-canadian number is $0.xx/msg.

    There is no evidence of breach of contract in this story.

    Rogers (as much as I dislike their offerings and pricing) still pays their employees under rules and obligations they have contractually agreed to.

    Why does a single customer, also bound by contractual requirements, think that they are special and don’t have to pay?

  • L. Wade

    Suggestion: if you live in a city like toronto, windsor, montreal, etc look into getting wind. they have good plans and are reliable. the only drawback is the cell service isnt great out in counties.

  • Paper_Chase

    Years ago, someone had hacked our internet account and accrued charges over 1000 dollars. To be fair, Rogers was not the provider but it would have saved several bounced cheques and the courtesy of being notified before the bill came would have been really appreciated. If there are vulnerabilities that can be exploited like this one, it’s the right thing to do.

  • Oddjob

    The point is being missed here – it isn’t the son’s fault – the girlfriend has a phone with an app that caused the problem. That’s nonsense to charge the son’s account. Probably, None of you adults commenting here would have caught this until billed. We cannot be penalized for the things others do. They have the technology to pre-warn, or even block usage that doesn’t comply with the plan like secure programs limiting use on a computer. Rogers is wrong & Telus does it too, knowingly overcharging for many things. What a stupid ‘P.R.’ Mistake Rogers made in this matter. The question isn’t exactness of legality … It is business & public relations. After 26 years as a business owner, 5 children, numerous mistakes in life like most people, it is easy to learn to do our best to get along, give people benefit of the doubt, keep customers through fair practices. IMO

  • Matthew Montano

    Legal precedence states: Caveat emptor. The vast majority of Rogers customers understand they are on the hook and don’t want any of the pre-warnings, blockages and other things that treat the customer like a moron. You can’t go around this world thinking everyone owes you a living or protection from not be reasonably careful. The discussion was whether Rogers handled this situation correctly…

  • peter

    Sender should have been notified about the charges! Every time a text was sent, Rogers should stand by his contract! Unlimited texts! If texts were being rerouted with out senders consent then that is deception, fraud! The father should not pay! It’s very clear to most people that the guy is being conned, Rogers has a duty to protect their customers,

  • Matthew Montano

    Rogers did stand by their contract. Unlimited texts is the headline. But the contract is very clear that it is domestic texts only.

    Of course, much of the commentary here is a critique that Rogers (& Bell, Telus etc) fail in that they sell incredibly complex products they offer that actually require so much detail in the contract itself.

  • Sean

    This is a question of “Expectations”. Rogers wants the expectations standard to be that it can incur giant fees as a regular part of doing business. This was standard operating procedure in the 90s when all carrier plans were metered but is now an outdated practice.

    If Dunsmore starts with the position that he would not have overages because he had an unlimited Canada txting plan and both the sender and recipient were in Canada.

    Just for fun, I carried out the rest of the court in my head…

    Roger’s counter argument would be that expectations were set by contract and that the logs clearly shows SMS traffic outside of Canada. They would also site dozens of other customers that pay overages on a monthly basis as a normal.

    Dunsmore would respond that the logs were not available for him to see the charges and that Roger’s failed to notify him of charges, he would site his previous bills as normal usage and testify that his normal behavior had not changed. He would correctly observe that the paying customers were aware they were texting to the US, while his bill reflected a predatory relationship designed to benefit from the behavior of 3rd party applications. At some point a lawyer will ask “Mr. Dunsmore, if you had been notified by Rogers that you were exceeding your SMS plan, what would you have done.” Dunsmore would establish that he would stop the sms behavior and pay a reasonable overage fee for that day- $5 for example.

    Roger’s would state that they have never offered a “notification service” and have always operated like a utility company, etc. They would object to predatory language and imply that Dunsmore is responsible for installing the App not them.

    Dunsmore’s closing argument is a story about a man who get’s a cup of coffee. He walks in to the same restaurant he has walked into every morning for 5 years, hardly noticing the “under new management sign”. The same waitress brings him the same cup of coffee, 2 cream 1 sugar. He reads the paper, gets a refill, leaves $5 on the table and heads to the door. The manager runs to the door, exclaiming that Dunsmore didn’t pay the bill. The price of coffee is now $400 a cup, and is listed in the menu as $2 per tenth of an ounce.

    In a sobering tone the absurdity of the situation is revealed. “The manager (Rogers) wants you to believe this is normal- to charge $400 for a tenth of a megabyte of data, the manager (Rogers) wants you to believe that it is not obligated to tell you that the price for such a basic commodity has skyrocketed to $400. No, You would not expect my client- Mr Dunsmore to pay $400 for a cup of coffee and you should not expect him to pay $400 for his canada to canada txt. In addition, the waitress is not due the $1000 tip that she added to the bill for not promising to come back tomorrow for another cup of coffee.

  • Minagus

    Rogers is another Canadian greed ridden BS company that enjoys ripping off it’s customers. My wife had rogers for several years and just ended their service which was a monthly cost package of TV, internet, and 2 cell phones, a package deal with 3 or more things was $350.00 a month. Thats unlimited cell texting within all of Canada only. which is a total RIPoff… In the US for century link, TV, Cell, Internet package is $94.95 a month Plus it’s unlimited call and text all US and Canada and Mexico, Yet the Customers of Rogers just let them take advantage and ream everyone So all rogers customers bend over for a bleeding a-hole reaming.
    Now you can’t say that my wife had a good deal. SO think about the profit that Rogers is making by really just sending a signal and a 2 year contract for your cell ph. It’s Way beyond, a total rip off in Canada…

    OH Also when future shop was there which Best buy bought out. She purchased an HDMI cord and they charged her 80.00 bucks, Well That store is now out of business for reaming their customers. You can get an 10′ HDMI cord in the states for $7.00 dollars. WTF is wrong with these companies in Canada ? and no one does or says nothing in Protecting the consumer from Corporate Reaming.. Oh Thats right, the queen is on the money ! So where is all that money going ?
    I feel for you guy, getting ripped off in Canada seems like the going thing, so everyone follows suit. OH Also forgot to mention CRICKET cell service in the states which I use, is only 50.00 a month NO CONTRACT ! and it’s unlimited everything. texting to canada and mexico unlimited, and all ph calls are unlimited and internet on phone. all unlimited. I think our friends to the north are part of the sheeple clan and totally getting ripped beyond belief… really a sad note Eh !

  • can’t wait till you get fucked

    Then he holds no obligation to pay

  • Victoria Ufo

    i am a retired banker so this is no different than deadbeats who refused to pay for their car loan as the car did not work or had problems because they did not know how to service it….or what ever….I used to ask them, if you borrowed the $ for a trip and it rained or there was a typhoon for the whole time….do you not pay that as well???? Well some feel that way… I believe we should have a clearing house for credit and service companies to check for people like this and refuse to sell them anything on credit or payment as they are not responsible for anything they do not feel they should be…

    No responsibility for what you do… like giving your kids a phone…. hey, don’t worry dad… and then refuse to pay…. they should be blacklisted on all cell phone services and the banks used to check character…not any more…

  • Victoria Ufo

    i have read Rogers legal agreement and no where is there a release to everyone ‘s responsibility for being stupid and not understanding what they are doing….so some of you think Rogers has to be responsible to advise their customers. Lets make them put you under notice and await your approval by sending you messages…”are you sure you want to make this call????? check your email or sent this text?” please respond with notarized authorization before we will allow these actions……..because we have not idea how stupid you are or how stupid your friends are

  • Br

    Rogers is at fault ..the kid is texting to his girlfriend who is beside him…if anyone is rerouted thru out of country and back in without knowing it then its the fault of the carrier as they should warn if phone call or text will be long distance and ld charges will imply…just like it does when calling..there is a warning and telecom companies have a duty of care to warn
    Its a money grab..most pple pay it and if u get 10000 paying extra sneaky addons each month..its $millions extra in Rogers pocket…fight this with a good lawyer to bite their ass and advocate for all cell company scammer charge adons

  • ??? ??

    I’m reading on this and this is totally not the fault of the wireless provider and completely user end’s issue. Both the son and his girlfriend are morons for using Heywire when there are plenty of other apps out there that are better for communicating, WhatsApp is a good example.

    I can see that the apple isn’t far off from the tree. The father is equally ignorant and stupid for laying the blame at Rogers when clearly it’s his own son’s fault. Man up and pay the $400 overage before it got to the point of termination of service of the entire family line. That’s what you get for letting the bill go in arrears.

    No sympathies here. My daughters are 9 and 10 years old when they had their mobile phones. Normally I don’t like allowing their own phones but due to being divorced and their father blocking my number to his landline and mobile, their mobiles are the only way they can reach anyone 24/7 and vice versa. My children always ask permission before installing anything or using anything that they are unfamiliar with. The accounts are under my boyfriend’s name but I pay the bills. Everytime my boyfriend monitors the account to ensure no overages occur. However, if my kids incurred overage, it is my responsibility as a parent to figure what my child did and discipline accordingly (garnishing allowances or banning of treats for example)

    Once upon a time my ex-husband was my American boyfriend and when he lived in the US, we communicated using AIM which was a built in app in my mobile and that never incurred extra charges to my modest phone plan. It’s not rocket science to get around fees but when it backfires learn to own up. Coincidentally I used to work third-party to Cingular and AT&T Wireless and educating parents is a daily routine. I would definitely not waive all the charges and educate better programs to use for US/Canada communications. If this father were to be freaking out over the bill after what I said, I would tell him he’s SOL with that kind of mentality and have fun with the collections department.

  • ??? ??

    You’re a bloody idiot. The parent would have responsibility because his son would have used the service and is financially responsible for the account. If the phone was stolen and incurred charges, it’s not his problem. But because the son drummed the overage, sucks to be the father but it’s part of the service agreement he has to pay.

  • I’m through Bell mobility, and i can totally see this happening. But I question Rogers with why Do they not have Unlimited calling / Texting for Canada/USA. My Contract does. What few people know is it literally Cost’s Rogers/Bell/telus Nothing for this service. I know i pay for it, but for the cost , i’m comforted with knowing no surprise extra bills. My biggest grievance, it when i upgrade my phones, i had to get a new call/data package , which gave me Less and Costs me more than previously. from 120/month ( x 2phones =unlimited data/texting/calls in Canada/USA. ) to 220/month unlimited calling /txt , but my data is limited to 7 gb shared a month) …

    but with that said, there are APPS out there that our txting/ data plans do not cover. for instance when i had a black berry , and unlimited data. I tethered my laptop to my phone for net access….. well i can tell you ,,, for that one evening i used it, i got a call the next morning by my provider , there was a $4000.00 change on my phone for data usage…. i was floored. the Service agent asked if i knew how this could happen in one night , and i explained to him what i did, and he informed me that Tethering isnt included in my data…. when he realized i was un aware, and that it wasnt stated in my contract of this, he gladly removed the charges….and i learned my lesson

  • Double Downed

    I wouldn’t pay rogers and I would switch carriers, legal or not. Overpriced texting is a crime in itself. Did rogers know about the incident and not notify him of the extra charges? Maybe they should have an auto message to let clients know that their being charged a premium?
    IMO, Both parties are guilty but Rogers should take the buck here, as they are a customer service company and these charges are outrageous! It really shows how igrnoarnt Rogers can be to even let it go this far.

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