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Dear ‘Big 3’ Carriers: Please Clarify iPhone 4 Upgrade Details?

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Canadians are eagerly anticipating the arrival of the iPhone 4, but we’re going to have to wait until the second launch in “late July”. The issue with the iPhone 4 in Canada can be complicated due to the fact that most iPhone users have signed onto 3 year contracts with either Rogers, Telus or Bell.

Last year, Rogers made some last minute concessions and updated their iPhone 3GS upgrade policy (they did the same for the iPhone 3G the year before). It wasn’t easy to understand and was downright confusing to many.  Inconsistencies in dealing with Rogers employees both on the phone and within stores frustrated many including myself. How was your iPhone 3G/3GS upgrade experience?

Will Rogers/Telus/Bell Please Inform Us of iPhone 4 Upgrade Details Well in Advance of “Late July”?

The inspiration for this post was the following video from AT&T in the States. The video clearly lays out in plain English the details for upgrading to the iPhone 4. My only hope is that the ‘Big 3’ carriers can learn from this and let consumers know well in advance (I’m talking more than 1-2 days before launch) the details regarding iPhone 4 upgrades. Check out this video and tell me what you think (AT&T is doing something right–hopefully their network problems improve too):

If our voices aren’t being heard by our wireless carriers, will we have to start some petitions again? What do you think?

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  • xxJDxx

    So i take it there is still no news from rogers on upgrade policy then?

  • inter

    I called fido and they told me that rogers would be getting the new iphone in September and fido would get it closer to the holidays and i asked about the policy and i bought the 3gs in july and i would only be eligible to upgrade april of 2011 granted the man didn't know anything about the phone so i dont know how credible his info was since apple said in late july Canada would get the iphone 4

  • on “my account” I notice there is a new link for upgrade my iPhone. When you go there it just has options for 3GS but maybe that is where they will add the iPhone 4. It seems like you will click on the one you want and then it will have different pricing based on your eligibility. For me, it says to go to a retail facility, I won't be eligible until August sometime, unless they throw me a bone.

  • Shawn

    Rogers has set up a mailing list about the new iPhone… I was on there to check on my account, and there's a big banner ad about it… essentially to try and keep people up to date. I just hope they do it well and actually keep people informed. Probably wishful thinking, but I can dream…

  • Shawn

    I noticed that too. Although, a couple of months ago, I remember seeing the link as saying specifically to upgrade to the 3GS.

  • Shawn

    As well… I'm personally not overly worried about the upgrade. I'm 2 years into my 3 year contract, but when I upgraded my previous phone to the 3G, I'd only been a Rogers customer for 11 months — and I upgraded both phones on the account. I ended up paying $349 per phone instead of $299, but all-in-all, it wasn't something I minded doing at all — I'd do it again for the new one if it comes to that.

  • dw4lsh

    Yes I would also like to now if the HTC Evo is coming to the north.

  • Jonathan

    This is interesting. I was worried that Fido wouldn't let me upgrade to the iPhone4 (currently have a 3G) due to this..

    Length of agreement
    3-Year Fido Agreement
    Start
    August 25, 2008

    So I thought, I'd have to wait til August 25th, at best – HOWEVER, check this out…

    RENEWAL BONUS:

    You cannot renew your agreement. However, you may be able to use your FidoDollars to upgrade your phone to one of our latest models.

    You can renew your agreement on: July 01, 2010

    Boom.

  • Bruceweinstein

    Judging from AT&T, they are only allowing people whose contracts expire in 2010 to upgrade. At Rogers, I received the 3Gs last year after only one year into my contract. So I am in the same position this year. I am only 1 year into my 3Gs phone. Will Rogers allow the same upgrade this year to iPhone 4 with two years remaining on contract? I worst part of this is the waiting. Also, Rogers having total control on this too is frustrating. They really have to come up with a strategy for iPhone users since this is going to be happening annually by Apple.

  • I will be surprised if they announce early… and it also wouldn't surprise me if those of us that got the 3G when it came out two years ago get screwed over.

  • The HTC Evo won't be coming to Canada, primarily because it's a 4G WiMax phone and none of the carriers in Canada support.

  • Getting proper information from a CS rep is a hit-or-miss experience. I'd wait till we officially hear it from Rogers/Telus/Bell.

  • I was just told by Fido that I am eligible to renew my 3 year agreement, the current one expires in mid july 2011. Also, they said the new iPhone is coming in July…

  • just for info,

    follow the redboard http://redboard.rogers.com/ for rogers information about iphone4

  • just for info,

    follow the redboard http://redboard.rogers.com/ for rogers information about iphone4

  • Draz

    It is really those that got the 3GS in 2009 that might get screwed.

    I really don't see any of the carriers offering anything special like what AT&T is doing. I do see something special like a $299/$399 thing if you pay over $100/month or something like that, which is what Rogers did for 3G users to upgrade to 3GS if they paid that much a month.

    But if you got a 3G in 2008 and didn't get the 3GS (such as in my case), you should be eligible now for an upgrade (which I am) to just about any phone, not just iPhone4.

    Now hurry up you big 3 and let us know whats up!

  • DaSandman

    I bought my iPhone 3G in Dec 2008, so have to wait another 6 months till I can upgrade to the iPhone 4 which is unfair as its 2 years from when I bought the phone as per the UPDATED upgrade policy, but it was less than that (1.5yrs?) when I originally signed the contract, so really I should be eligible now.

    If Robbers do something similar to AT&T (doubt it) whereby anyone eligible up to th end of 2010 is eligible now then I'll definitely jump on the deal and upgrade to an iPhone 4 in July instead of waiting till December. Robbers isnt that nice a company tho 🙁

  • Andre

    I bought my iPhone 3G on a 3-year contrat in august 2008, and I able to upgrade to the iPhone 3GS the following year with no hassle. Apparently because I had tenure with the company, and my monthly statements were on average above $100, they allowed me to upgrade for the $199 price tag in July 2009. Making my new contract end date in the July 2012. I was very happy.

    Hopefully, they allow me to do something similar to last years upgrade.. I would hate to have to spend $800+ for the phone.

  • Hoping that I can upgrade to the iPhone 4 as my 3G is showing some lag on current apps. The mutlitask will be nice too as will the 5mp camera

  • Hopefully Fido can make getting the iPhone 4 easy for their 3Gs customers. I'm almost a year into my contract, which seems a bit premature to ask for any favours, but it sounds like it'd be the smart thing to do to maintain brand loyalty. So far, even though they've been bought out by Rogers, I don't have any issues with them yet. I'd like to maintain my positive relationship with them. Hopefully they make the iPhone 4 accessible to us. After all, I'm paying a pretty hefty monthly bill to use the iPhone. Hopefully they don't take their loyal customers for granted.

  • For some reason, my retention plan (obtained 3 years ago) is now showing as expiring on June 27th (after 3 years), even though I did a HUP last year in mid June to the HTC Magic and they claimed to extend my contract till 2012. When I called Rogers earlier this month, they told me my HUP policy was NO smartphone concessions until the 2 year mark (aka 2011). So now I have to wonder if indeed my contract does expire June 27th, and I can get the iPhone at new-user pricing. Don't wanna call Rogers and jeopardize this possibility, so maybe I should just wait till June 27th comes by?

  • Noahattic

    at&t 2 year agreement+ $15 for 200MB or $25 for 2GB or unlimited data+ early upgrade

    rogers(fido) 3 year agreement+$25 for 500MB or $30 for 1GB or $30 for 6GB (3 year agreement) + system access fee

    omg…… rogers…. plz learn your lesson from at&t…….!!!!!!!!!! stop rapping our canadians! cannot believe those dudes down in the US are jealous of us….

  • juleehen

    I think i am getting screwed by Fido.

    When i got my iPhone 3G in September 2008, they told me I was making a contract renewal and that the new 3-year agreement would start now. But the last time I checked my account, the 3 year agreement started in September 2009 ! When I called service reps they told me that since there was 1 year left on my contract, that the new contract would start at the end of that year. But that's not what they told me when I upgraded to the iphone 3G and I specifically remember asking that question. So I would not be eligible for an upgrade until next year when my device is gonna be more then 3 years old. The battery is slowly fading away and I don't want to pay a 100$ to get a new when a new phone should cost me 300$ !

    Anybody else got this problem ? Any suggestions on a way out of this ? I would really like to get the iPhone 4 but not at the full no-contract price.

    Thanks

  • Ex

    That is correct. That is how Fido upgrades work. The person who told you the
    contract starts on the day of upgrade was misinformed.

  • juleehen

    Any way out of this ? Would switching to Rogers be a way out of this ?
    Andre said that with is 100$+ bills per month he got a upgrade after 1 year. I'm at 50$+ a month, after 2 years shouldn't I be able to get something ?

  • Ex

    The flexibility of an available upgrade will come from Fido. I
    recommend waiting until Fido releases their upgrade information for
    iPhone 4 and then see if you can upgrade early.

  • Max

    Thanks for asking guys!!

  • Gerry

    I was dealing with Fido last year…. I was 2 years into my 3 year contract when I called to inquired about upgrading for the iphone…. The CSR said I would have to pay full price on top of upgrading into the iphone package….. When I asked why I should I pay full price & increase my monthly bill at the same time, they replied my contract was not up for renewal…. I replied I will go out & buy one outside your retail channel, so fido will NOT get the extra $$$ that they were suppose get if they had upgraded me…..

  • Carl

    I called Fido a few days before Monday June 7. I was inquiring about my phone bill. The website says I'm already eligible to upgrade my phone, but my agreement can't be renewed until July 23 2010 (Release date of the iPhone 4?). So, I bought the iPhone 3G in September 2008, and I'm eligible for the iPhone 4 this year 🙂

    My monthly bill is also over $90, without discounts it was/is like 110/month. I'm downgrading my phone plan but keeping my $30 data plan when I get the iPhone. I'm going to use Skype to do all my calling, but I want to make sure I get unlimited incoming calling 😛

  • Noahattic

    HEY juleehen, we are definitely in the same boat. exactly the same.

    i'd been thinking of my contract should be ended 2011 all the time until somone just told fido adds 3 year contract to the old contract, not replaces….

    totally screwed!!! ILL BE THINKING OF SWITCH TO ROGERS

  • Cam_F

    I likely would be in the same boat except i'm a paperwork hoarder.

    Back in January 2008 I was 2 years into a 3 year contract and upgraded to an Iphone 3G. The sales rep in store told me that the upgrade would start a new contract and it would expire in 3 years at which point I would be free and clear. When the contract was printed I read it over before signing it and the contract expiry date showed it as an extension. The sales person said the paper was wrong but the computer showed the correct information. I had the manager cross out the the contract expiry date and write the “correct” date and sign her name.
    Score 1 for anal retentivness

  • Jay

    With Fido currently when you have a 3 yr agreement you can renew 14 months prior to your agreement date ending. So, in your case its June 25th 2010.

  • kimierin

    i bought the iphone outright in Feb 2010, but they still extended my contract with Rogers. Super ripoff.

  • Noahattic

    nice, that was a really nice play. i should have done that, too. i was rushed to get iphone 3g at that time. didn't read the contract….

    i am wondering if i should talk with them about my case now or later when i got iphone 4

  • mackman6151

    I wonder if Rogers has a similar thing to that *639# thing that AT&T has….I've tried it and doesn't work…anyone know the code for Rogers?

  • Wow, I have almost the same exact start date, Jonathan: August 18th, 2008. I also stuck with my 3G, and my renew date shows up as June 24, 2010.

    For those of you on Fido, you can find this out by signing in to your account on fido.ca, and under the “My Fido Service” column, the third row should be titled “Fido Agreement”. Click the “Manage Fido Agreement” link to the right of it, and you'll be able to see your start/end and renew dates.

  • Cam_F

    We seem to have a weird ability to randomly run into each other. Hope all is well with you.

    I'm just itching it get my hands on the iphone 4.

  • it sure would be sweet if they made it possible for us to sign up with qa new 3 year contract and get the new customer prices. But they wont. Because they are who they are and nobody is strong enough to push them.

  • Nate

    Check your signed contract. The date on the contract is the date you're free from their bondage! As a general policy, if you upgrade early the carriers will sign you into a new contract; not add the new contract onto the end of your current one. That's their whole idea with a 3 year contract – give you the option to upgrade after 2 years so you're stuck renewing with the company forever!

  • Nate

    Isn't this something you should have discussed or been aware of when signing the new contract? Just saying… Check your signed copy of your contract.

  • inotel54

    should i go on the 24th at BB or wal-mart in US to get the iphone 4?

  • inotel54

    should i go on the 24th at BB or wal-mart in US to get the iphone 4?

  • charlotte

    my 3G upgrade experience was hell on earth. i was on the phone wirh rogers for 2 whole days, I missed chirstmas dinner at a family friend's house because of it. The problem is everytime you call, you get a different story from different agents, so much stress, its almost like they're not looking at the same file

  • Pingback: Apple Retail Store iPhone App Coming Tomorrow? | iPhone in Canada Blog - Tips, Tricks, News, and Tutorials for Canadian iPhone Users()

  • inotel54

    should i go get the iphone 4 in the US on the 24th ?

  • Nate

    Check your signed contract. The date on the contract is the date you're free from their bondage! As a general policy, if you upgrade early the carriers will sign you into a new contract; not add the new contract onto the end of your current one. That's their whole idea with a 3 year contract – give you the option to upgrade after 2 years so you're stuck renewing with the company forever!

  • Nate

    Isn't this something you should have discussed or been aware of when signing the new contract? Just saying… Check your signed copy of your contract.

  • inotel54

    should i go on the 24th at BB or wal-mart in US to get the iphone 4?

  • inotel54

    should i go on the 24th at BB or wal-mart in US to get the iphone 4?

  • charlotte

    my 3G upgrade experience was hell on earth. i was on the phone wirh rogers for 2 whole days, I missed chirstmas dinner at a family friend's house because of it. The problem is everytime you call, you get a different story from different agents, so much stress, its almost like they're not looking at the same file

  • inotel54

    should i go get the iphone 4 in the US on the 24th ?

  • Customstar55

    I am on Fido and I'm locked into a contract for 2 more years cause I added another phone to my contract, and they renewed it for another 3 years without my consent! I had to cancel the second phone after a few months, take the cancellation hit, so screw them. I'm buying an unlocked Iphone 4 from the apple store and never get another contract again.

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