Fido VoLTE in iOS 11 Not Working for Some iPhone Users


Fido users are noting online VoLTE (Voice over LTE) no longer works after updating their iPhones to iOS 11. iPhone in Canada reader Josh notes the issue is plaguing his iPhone and despite numerous troubleshooting steps, calls still take place over the 3G network on his smartphone.

He says the issue is present on iOS 11.0, iOS 11.0.1 and the latest iOS 11.0.2 update from yesterday. Resetting a phone to new does not fix the issue, neither does replacing a SIM card or resetting network settings.

Screenshot 2017 10 04 09 48 58

Numerous users have also taken to the Fido Community online to voice their troubles with VoLTE and iOS 11. The issue is present in iPhone 6/6 Plus, iPhone 6s/6s Plus, iPhone 7/7s Plus and iPhone 8/8 Plus, so it appears a carrier update and or iOS update is needed to fix the issue.

Rogers only enabled VoLTE for iPhone 6/6 Plus users back in May with iOS 10.3.2, but first debuted VoLTE in 2015 for iPhone 6s and 6s Plus users.

How to find out if your iPhone can support VoLTE? Go to: Settings > Cellular > Cellular Data Options > Enable LTE. If Voice & Data is off, tap it to turn on VoLTE.

VoLTE allows LTE for both data and voice simultaneously, bringing wide band audio for better clarity, and faster call connections versus 3G.

Are you able to make calls over LTE with your iPhone on Fido in iOS 11?


  • John

    I drop to 3G when making a call. I’m on iOS 11.1 beta 1…

    Fido… 🙁

  • Alexandre Beaudoin

    Not working for me neither, glad to know I’m not alone!

  • camry298

    VoLTE not working after updated to iOS 11 on my iPhone 6 plus.

  • Josh

    I have a 6s mine is not working either since iOS 11 update

  • bbousquet

    Just checked and I drop to 3G as well when making a call. Pretty sure it didn’t do that before. iOS 11.0.2 on iPhone 6s (on Fido network). Baseband is still listed as “fido 29.0” (I expected it to change when iOS 11 was released but it wasn’t the case).

  • John

    I’m running iOS 11.1 beta 1 with carrier 29.5 no VoLTE for me.

  • Andrew Jones

    iPhone 6s running iOS 10.3.3 and having the same problem. Maybe a network problem?

  • Can also confirm the issue.

  • John

    Apparently Fido is aware of the issue.

    I just wanted to let you know this is something that we’re currently looking into with our support team.

  • Bill___A

    And VoLTEis working on iPhone 6 Plus on Telus and iPhone 7 Plus on Rogers…so perhaps it is carrier specific to Fido…..iOS version is 11.0.3 and carrier settings is 29.1 on Telus and 29.0 on Rogers…..

  • bbousquet

    Yes, they told me the same thing via Facebook Messenger last night.

  • John

    My iphone with FIdo is doing the same thing it wont stay on VOLTE!

  • Dave

    The VOLTE feature wont stay on and switches to 3G I have an iphone 6s and am running ios 11.0.2

  • John

    Still no fix. 🙁