Rogers Now Unlocking Outright Purchased Phones Free, Ahead of CRTC Deadline


Back in June, the CRTC announced a ban on locked cellphones and unlocking fees for personal and business customers in Canada, effectively ending the practice of smartphones being sold ‘locked’ and tied to a specific carrier.

Starting December 1, 2017, all wireless carriers in Canada will be required to sell unlocked devices and also unlock phones for free when requested by customers, instead of paying a $50 or so fee as it stands today.

Now, it appears Rogers and Fido have started selling unlocked smartphones ahead of this December deadline, reports a forum member on RFD, who claims the wireless provider started the policy earlier this month on September 1st, unlocking all of the phones for his family on Rogers/Fido.

A Rogers representative we spoke with on the phone confirmed the internal policy states any outright purchased and activated phone as of September 1, 2017, will come unlocked. No word whether we’ll see a price increase on outright pricing to reflect “free” unlocks.

As for the RFD user who managed to unlock his devices, that was apparently a “one-time” incident, we’re told, which is not normal policy. But of course, you could try calling into Rogers or Fido and asking as well.

…more to follow, refresh for updates



  • Micheal

    I spoke to Rogers (via chat) last week on a separate issue however took the opportunity to ask them to unlock. I was told it would be $50. Not yet unlocking for no charge.

  • It’s Me

    They are unlocking phones that you paid full price for? How generous of them to fix a defect they added.

  • Chrome262

    same, i was asking about the iPhone x as well. Said that I would have to pay out the 100 bucks on this phone first, but would be happy to upgrade me. and i asked about unlocking the on i have now. 50 bucks.

  • Chrome262

    wondering if apple will do two year installments like the states now, or are the big three still keeping that back

  • RyeRye

    I’m sure they will recoup the loss in price hikes.

  • FragilityG4

    “No word whether we’ll see a price increase on outright pricing to reflect “free” unlocks.”

    Damnit Gary don’t give them ideas!

  • John

    You have to call in several times. It’s totally dependent on whether or not you get asshat rep or not, and most are asshat’s. The first, second and third rep said no, $50. Then finally, I called later in the day and the forth rep said he’d do it for free lol. My 6S Plus is now unlocked!

  • Nice!

  • David Milette


  • x_factor

    Got both my lines unlocked as a good will gesture, had to state I was loyal and that I’m on the 40gb plan which is their second highest plan. Had to speak with 2 agents b/c the first agent said his limit to credit was $50. Second agent allowed me cause the first agent did the first line.

  • disqus_Q9fcouOhaA

    Come Dec 1, it won’t be a “good will” gesture, it will be Canadian Law.

    I hate it when customer service reps use that vocabulary. They’re told by their superiors who are told by their superiors to communicate in that way to us, as if they are doing us a service. Bah.

  • x_factor

    Ya I heard about that being effective in December. I’m moving from Rogers to Telus anyways so figured I’d get them to unlock my phone free for me so I can move.

    I hate when they say good will, especially when I’m giving you $270 a month. They should be doing a lot more for free at that price point.

  • ojamali

    i think they already have. to compensate for the lost of this revenue which i understand is between $5-6 million/yr i think they increase their roam like home free from $5/day to $6/day. They have around 10 million customers acrosss Canada so assuming that only about 2 million of them cross the border into US on a single 2 day weekend in a whole year that makes up for the entire $6 million loss.

  • It’s Me

    Well informed? Not even in the slightest. No contract, agreement or literature available at the time of purchase or renewal mentioned the phone being locked.

  • ojamali

    so let me explain my point of view in a different way.

    Imagine you wanted to purchase a brand new Chevy Cruze. The dealership has a dealer installed sticker on it at the back which didnt come with from factory but this dealer installs their branding sicker on all of their vehicles. you may say this is a defect and choose to have it removed professionally for a small fee of $50-$100 or you can choose to try ripping it off yourself and potentially damage the paint on your brand new car. Similarly you can pay Rogers to unlock it for $50 or try unlocking yourself and potentially brick it or lose the warranty. Ultimately its your choice. If you dont like the product dont buy it — or buy elsewhere. The unlocking fee to me was a nuisance but within the rights of the seller in my opinon. fortunately when buying a phone you have a 15 day buyers remorse period. when it comes to cars there is no buyers remorse once you drive it off the lot.

    having said that the lock, is not part of the subsidy at all. however it was a measure for the service providers to secure their ongoing business and open doors to continue to earn incremental revenue through roaming charges on the devices they sell. Considering that they sell their product by subsidizing it and often at a substantial discount i think its fair.

    For eg at rogers the difference between a no tab plan and a prem+ tab is about $25/month at its most. On the 10GB plan its only about $10/month but lets keep that out of discussion for argument sake for now. So @ 25/month over 2 years it comes to $600. Add $230 for the upfront cost and the total cost comes to $830. Thats still $100 below the cost of purchasing the device at full price directly from apple @ $930. and ofcourse the benefits of paying in installments over a 2 yr term instead of a lump sum right before christmas. An interest free loan indeed.

    Now if you were to go for their 10GB plan instead and pay just $10 extra for the prem+ tab vs the no tab its only $240 over 2 yrs and $230 upfront so less than $500 total cost over 2 yrs for a device that would otherwise cost $930. That sounds like a real good deal to me. I would take it even if they did lock my phone but now that phones come unlocked just like from thats just a cherry on top.

    FYI I dont work or represent Rogers in any way. Just a loyal rogers customer. the info above was all on and

  • It’s Me

    So, your best excuses for the lock are
    A) you could buy the phone unlocked elsewhere. Of course that falls flat in light of the fact that most phones were not available anywhere but through the carriers, with iPhone being a notable exception.
    B) it allows the carriers to forcibly collect extra revenue, such as roaming, to which they have no contractual right. Which would be like your mortgage company requiring that you use only their services for all future banking, natural gas delivery and electricity, not through a contract but by strong arming it from you. And doing so in an environment of oligarchs* that remove any semblance of choice. Would. Not. Fly.
    C) Consumers were informed of the locks before purchase, which no one ever was at at time in reality.

    Its amazing how they’ve convinced people to tow the company line, against all reason and common sense.

    *and they are now the literal Canadian business definition of oligarchs.

  • Kyle Mitton

    you cant argue with TROLLS!

  • Mark Tarrabain

    Is there any evidence to suggest that by the time December 1st comes around, their contracts are going to say that you don’t actually own the phone until the contract is up, and as such, they don’t have to unlock it for at least that duration, since the phone is not yours?

  • AEdouard

    Anybody knows if Bell is doing the same thing at the moment?