I was first in line at a store in Toronto. Waited from 8AM to open @ 10AM. I got my hands on the ONLY white 16gb they had in stock, but because Roger’s system was down, they could not give me the phone. Also, apparently they have not set up the Corporate system yet for the iPhone, so I will have to “upgrade” to a more expensive iPhone specific plan, and lose my Corporate rates.

EFF YOU ROGERS!

They promised it would be activated by the time I return at 5pm

I knew this would happen. Similiar to the launch of window’s first mobile device like.

My new 8GB was activated by Rogers before their system crashed, but I did not have that chance before the Itunes server failed to unbrick it! The Itunes server still doesn’t work, the only thing to do is to wait for them…..

It looks like this is also happening with AT&T in the USA, but over tehre they’re just buying them and taking them home.

Hahaha. Oh man.
What a spectacular failure.

It’s not Rogers this time, but Apple itself. Their servers failed in the UK and are now failing for us trying to activate.

I’d hate to be a sys admin for Apple today.

So we DONT need to buy a data plan correct?

so what happens to all those with a new 3G iphone in a 3 year contract ..when Apple comes out with a new phone in 1-2 years???

Toronto update: Chose to go to a Rogers kiosk here in sketchier part of town that opened at 10. Good plan. Kids gotta get to school. 9th in line! Knew meager offerings planned (10-20 phones per store) but after spending 1 hour in line found out this one had only two 16GB models and were already claimed. Asked if the guy being served first was the first customer of the day. Yep and still no activation (in-store only w/Rogers overlord!). Now 10:50. Quick calculation: 1st guy+>1hr activation-16GB modelx9 customers/2 Rogers reps(panicking)-activation=YIKES! Bailed. Me sad…freakin pissed too. This is going to blow up good in someone’s face.

OUCH OUCH OUCH! ROGERS UR A MESS! WAY TO SCREW IT UP, AGAIN! LOL
Sorry to hear that iPhoneFan, waiting in line was just a waste of time…. There are so many ppl complaining right now about how they cannot purchase the iPhone and come back later next week, thats a killer when u waited all night to get a slap in the face.
Head over to the forums if u have something to say about Apple and Robbers (Rogers)
So much hate! lol

Hope everyone else has some luck and got to purchase there iPhone….

Toronto update: Chose to go to a Rogers kiosk here in sketchier part of town that opened at 10. Good plan. Kids gotta get to school. 9th in line! Knew meager offerings planned (10-20 phones per store) but after spending 1 hour in line found out this one had only two 16GB models and were already claimed. Asked if the guy being served first was the first customer of the day. Yep and still no activation (in-store only w/Rogers overlord!). Now 10:50. Quick calculation: 1st guy+>1hr activation-16GB modelx9 customers/2 Rogers reps(panicking)-activation=YIKES! Bailed. Me sad…freakin pissed too. This is going to blow up good in someone’s face.

Dude, this is Fraser from the line. I left in a rush so I didn’t say goodbye. Glad to have spent a disappointing morning with you!

i was the only person in line at the rogers store in pictou hahah so i got one no problems 60$ a month cheaper than my old bell phone

Activation has been a problem around the world. We have had our fun, exposing the problems with Canadian cell phone service, but I think it is time to settle down a bit with “epic life fail” comments regarding a delayed cell-phone activation.

I am pleased by the results of the lobbying that resulted in a reduction in Rogers’s data rates, but, seriously, many posters make Rogers out to be an evil monster because we pay 50% more for cell phone services than a country with more than ten times the population density.

My sons gave me a hacked 1 Gen iPhone and I have payed way, way more than these rates for data and I have loved every minute. I am so pleased that the rates are dropping and that so many more Canadians will have as much fun as I have over the last year.

I say we leave the bitching in last week and celebrate the biggest product launch in Steve Jobs’s career. I just wish that Apple and/or Rogers would let me activate my 1 Gen phone so that I could upgrade today, but there will be a hack soon enough and then it’s Cro-Mag Rally for me and my iPhone.

I was at the Toronto Yonge and Dundas event, which I am covering on my site http://www.rgbfilter.com….and was there at about 2am…what initially was a hopeful fun event quickly degenerated into a media scrum to talk to the first in line, a Rogers PR hype fest, a dissappointed people in line who either couldn’t get a 16gb coz they didn’t order enough or got none coz they ran out of the 100 phones for 200 in line (by selling some people 2!)….then the system went down….total chaos

It has nothing to do with Rogers. This is all Apple and the fact they require you to unbrick the new phone. It is supposed to be quick and painless but all the new unbrick requests crashed Apple’s unbrick service.

So I have a new 16G white iphone that doesnt work yet. I did manage to upgrage my iTunes before Apples download servers overloaded.

Oh well, I still have my first generation iphone.

good call Rob. there ARE more pressing world issues.
I think us waiting a day for our iPhones to be activated is pretty much the least of our worries!

good call Rob. there ARE more pressing world issues.
I think us waiting a day for our iPhones to be activated is pretty much the least of our worries!

the activation issue is related to apple not rogers, the server that unbricks the phones is having bandwidth issues. It is why when you try to sync the phone to iTunes you are getting a try later error.

As I commented on the previous blog post here, I had the same activation problem with my iPhone. The iTunes store is still down but for some reason my phone activate anyway. The rep in-store had tried an activation earlier so maybe 1.5 hours later it somehow made it through the queue at Rogers or Apple.

I can make/receive calls on my iPhone, browse the web, etc. so all’s not lost. I even downloaded the AIM application. I just can’t sync it with my computer yet.

As I commented on the previous blog post here, I had the same activation problem with my iPhone. The iTunes store is still down but for some reason my phone activate anyway. The rep in-store had tried an activation earlier so maybe 1.5 hours later it somehow made it through the queue at Rogers or Apple.

I can make/receive calls on my iPhone, browse the web, etc. so all’s not lost. I even downloaded the AIM application. I just can’t sync it with my computer yet.

Yep, it’s apple, not Rogers. Although their system was very slow, like it was Christmas or something. Apple’s servers are gown around the world, and it will be several hours before they are back up according to Apple Reps. Just google it, you’ll find a bunch of posts about it…in all different languages which is kind of cool.

Yep, it’s apple, not Rogers. Although their system was very slow, like it was Christmas or something. Apple’s servers are gown around the world, and it will be several hours before they are back up according to Apple Reps. Just google it, you’ll find a bunch of posts about it…in all different languages which is kind of cool.

I was able to activate my phone (Unbrick) in iTunes, but I can’t sync it because iTunes is trying to connect to the Apple Store to register the device without success !

I got the 8GB one, but need to activate with iTunes… so I’m just waiting like everyone.

As of Rogers, the breakfast was the same cheap granola bar + juice here in Montreal. The salesmen didn’t have the same information between themselves about a rebate. And they ran very short on 16GB models, less than 40, I was number 80 unfortunately…

here’s the official response to the gong show from rogers

http://www.cyberbuzz.com/2008/07/11/rogers-responds-to-iphone-fail/

I am still in boycott mode. Anyone else?

happy i’ll wait until august or wtv

The store I went to in Calgary didn’t even recieve 16GB phones and only had like 15 8GB phones. Unfortunately they didn’t tell anyone about that until like 11 o’clock, 1 hour after the store opened. So I stood around for an hour looking like an ass for nothing! The Rogers people at the store didn’t even seem to know about 6GB data deal OR the Visual Voicemail Value Pack… talk about disorganization. At least I am on the supposed “list” and they said they would call me when they get the 16GB models in…

Now I am sad and iphoneless

Here are some photos from the iPhone launch in Montreal
http://www.flickr.com/photos/anirudhkoul/sets/72157606103139148/detail/

Funny thing to note, the electricity of the store went out for about 20 seconds right after the people started going in. Also, there was a Fido store right next to the Rogers, with more people in the line, but they didn’t get the crazy media love that Rogers got.

Rogers.com appears to be down. I’m not sure how we’re supposed to blame Apple for that.

Think you guys had it bad I had waited for an iphone (3hrs) couldn’t wait any longer as I had an appointment, got in my car, pulled out of the parking lot, then BAMM got rear ended by a city garbage truck. Now I am at work, iphoneless, busted up vehicle and company network has shit the bed.

Well…I got my iPhone… But now, apple store is not working. It’s not Rogers that’s down, it’s Apple. Just to make sure, is everyone getting ” WE COULD NOT COMPLETE YOUR iTUNES STORE REQUEST. THE NETWORK TIMED OUT.”?

Hopefuly, this will be resolved SOON!

was at fido store at duffering mall. First person got there at 715am about 25 people in line by 10am. First two activations worked took more time as staff was not used to the activation process. Itunes down not their fault. Then their Sales software went down. while waiting in line called CS and waited on hold for about 30 mins gbefore a message came up saying about 15 min wait time. Finally spoke to an agent ordered white 16gb to arrive by mail. time to order about 5 minutes.
overall not bad at the store level as not their fault.

Sometimes, I enter http://roger.ca// instead of http://rogers.ca/, and don’t notice the typo before 2-3 pages

Nice “hup”date on the site iPhoneFan. I went to a roger store here in Montreal (corner St-Laurent/Castelneau) and they sold 5 in total (had still 7 under the counter). They were probably selling valliums before… both of them tried to put us to sleep instead of selling one. The news said there was about 200 ppl on St-Catherine though (the bigger roger store, where they were giving granola bars).

Well I’m not gonna buy one right now. Still interested in 30$/6gb, but right now I’m not ready to commit 100$/mth for 3 years (lets be real, that’s the minimum). I can buy a car for that much…

Still waiting to hear about buying an iphone without a data plan. I thought the whole point was that you had to get a data plan, no question. That’s one of the major reasons I wasn’t going to get one, even $30/6GB is still too rich for me every month. Well, and the whole stupid Rogers crap, of course. (And wow, still going on with stupid for release day too! ).

I also heard from a Rogers CSR in e-mail support that you can buy the 3G outright, just not right away, of course. I’m still waiting to hear how much $$$! And when, yeah right, maybe next month.

I was disappointed that I was the only person there protesting Rogers but at least I got a lot of media attention. I made sure to stop by a couple other Rogers stores with my anti-Rogers shirt. I’m really surprised at how many people still lined up for an iphone despite everything.

So I got the iPhone .. iTunes in the store was down. I was given the phone to take home and complete the process. Hoping is going to work !

I tried a couple of stores in Chinook mall. No luck with 16Gb,a and big lines as they couldn’t be activated. Went home called FIDO 1-866-569-8204. Answered on second ring by a real person. Set things up and it should be here Tuesday.

No real surprise about the activations, we saw the stories coming out of UK. People need to chillax. No system could be set up to deal with the volume that we’re seeing. Hopefully things will be worked out by Tuesday when mine comes via UPS. I’ll be less disappointed than those of you with iBricks. It will all happen in due time, so be disappointed but don’t blame anybody. As things settle down you’ll all get what you want. Patience and good humour.

With all due respect, were you assuming that Vancouver’s media centre for the launch would be empty?

There are plenty of Rogers Video stores in the Lower Mainland that would probably do the trick.

news from fido: for the one who can’t upgrade yet like me, the fido rep told me that i have to call the custumer service july 24th and a solution will be offer then…

is someone heard about this ?

thks

bg

I waited at a rogers video store in Brampton ,Ontario from 8:30 to find out at 2 pm that they would take our names for the people in line with a number and call us when the system was up and running. They wasted everyones time when that could of been done much sooner…..

I’m angry and i still don’t have my phone

You all got yourself into this mess.

Its the iPocalypse

People who stand up for Rogers are gross (Rob V). If you haven’t opened your eyes, the promotional data plan is still awful when you have to pay another $60 in voice and other fees for a decent plan. And what happens at the end of August? We go back to the complete crap iPhone bundles and Canada will again have the worst iPhone plans in the WORLD (Source: CBC).

By the way I didn’t get my iPhone today because I was 7th in line and they only had 6 iPhones.

Appartently I just paid $324 for a fancy looking paperweight.
When will this thing work?

Took 2 hours for the guys at the Rogers in Edmonton to get through to activate my 16gb (I got in line at 5:30, maybe the 8th person in). I skipped going home to unbrick it as I had a feeling the system might be down. As frustrating as it is, how much money do we want Rogers to put into servers to deal with what is essentially a one day event? The staff I dealt with were professional and apologetic and the people in line were patient. At the store level, I was happy with the service

But maybe that is just ’cause i got the phone i wanted!

yipeee! now off to work so I can get home and unbrick it!

I got to a Rogers Plus in Yorkdale Shopping Center at about 9.45AM and people were already there. I was 25th in line so it wasn’t too bad. Within 30 Minutes of opening ALL the 16GB were sold out/spoken for, for someone in the line. Everyone had a form stating plan, type of phone etc. Anyways Finally got into the store at like 11:50AM, stood around waiting for them to activate, I was a new activation so it wasn’t so bad. But a lady next to me had been in the store since 10AM trying to upgrade. Anyways finally left at 10 minutes to 1:00PM, and still currently trying to unbrick ~_~

Ya i wnet to a rogers at 800am i was 3rd there ( new rogers..no one knows about) and there are 6 TOTAL!!! WTF 4 8gb and 2 16gb…. so i was 3rd and i ended up getting a 8gb i wanted a 16 but anyway…so they wtrite it down and theyll CALL ME OMG!!! ROGERS SUCKS AT LIFE.>FAIL OF EPIC PORPORTIONS!!! EPIC FAILURE!

I was #78 and bailed once they said they didn’t have any 16 gig models at 10:00am!! What a total fail. Really good people in the line though.

Just got home, I was 4th in line, (got there at 6:30 this morning) Edmonton Southside shopping mall. It took 5 1/2 hours before my account was activated, and now 6 1/2 hours since lining up I’m still attempting to unbrick (at home now). The sales guy I was working with was amazing, he said the servers went down 8:05 MDT.

I was too far down the ‘waiting line’ so I didn’t get one. You’d think each store would have more than 10-15 units for sale. I’m not going to drive all over Calgary hoping that I’m able snag one. All of the Rogers stores must have their phones turned off or off the hook because each time I call (and I’ve called 5) I get a fast busy signal.

Oh well, here’s hoping they get more next week.

I got my iPhone at the local mall… they didnt have 16G either only a few of the black so alot of people when to another rogers store down the street… my iTunes doesn’t work either so I am chilling here waiting… I had plans today too.. I knew it was too easy to be true LMAO… this is a test in patience

Hey! Glad I read this first. I was about to order the iphone through Fido and YES you can get the iphone without a data plan!!! Seriously, it is such a waste of time to get the data since you will obviously go over and there is no way to keep count on how much data you are using. I can’t wait for a month from now to see how many people go over on their plans.

I have the unlocked 1.1.4 and will keep this until I get word that the 3G is working well.

PS: if you have pantients… JUST CALL AND ORDER ONE. I waited 5 mins on the phone, got through and they said if I ordered it now it would be mailed out on the 15th. Seriously… that is barely nothing if you can wait a few days. But I am not making any commitments until there is word that it is working.

Hey! Glad I read this first. I was about to order the iphone through Fido and YES you can get the iphone without a data plan!!! Seriously, it is such a waste of time to get the data since you will obviously go over and there is no way to keep count on how much data you are using. I can’t wait for a month from now to see how many people go over on their plans.

I have the unlocked 1.1.4 and will keep this until I get word that the 3G is working well.

PS: if you have pantients… JUST CALL AND ORDER ONE. I waited 5 mins on the phone, got through and they said if I ordered it now it would be mailed out on the 15th. Seriously… that is barely nothing if you can wait a few days. But I am not making any commitments until there is word that it is working.

27 iphones at Fido’s Kingsway store in Edmonton. I was 28th. 4 sales people were taking about 45 min per customer. I took this as a sign from GOD to stay with 1.1.4 on month-month and wait for the rates to drop. Six months from now, anyone with a 3 yr contract who is making less than 100K/year (like me) will deeply regret 3G mania.

ok…. im not DESPERATE to get the iphones, so i went to the rogers plus during the afternoon. Around 10 people lined up. I asked one of the sales agent and he was trying to help me by giving me the iphone purchasing sheet. On it was the “original” 4 RIDICULOUS plans, $60 for voice + data with bandwidth 400mb. w…t..f =_= I asked him, “isn’t there a $30 data plan”?, he replies, “oh…” and writes down “$30 data plan” on the side of the paper. Ok, so maybe these purchasing sheets were printed before the promo was introduced. I went to stand up in the line, i was like at 11th. I see this one guy in front of me with the same piece of paper, on it, there was a check mark to $75 iphone plan with 750mb… O_O!!!!!!!!!!! lol this guy just got pwned by rogers. so obviously i told him there was this promo event with $30 data plan. i dont understand why there are ABSOLUTELY no signs for this promo event at the store? and why the sales agent forgot to mention it? wtf rogers?

ok…. im not DESPERATE to get the iphones, so i went to the rogers plus during the afternoon. Around 10 people lined up. I asked one of the sales agent and he was trying to help me by giving me the iphone purchasing sheet. On it was the “original” 4 RIDICULOUS plans, $60 for voice + data with bandwidth 400mb. w…t..f =_= I asked him, “isn’t there a $30 data plan”?, he replies, “oh…” and writes down “$30 data plan” on the side of the paper. Ok, so maybe these purchasing sheets were printed before the promo was introduced. I went to stand up in the line, i was like at 11th. I see this one guy in front of me with the same piece of paper, on it, there was a check mark to $75 iphone plan with 750mb… O_O!!!!!!!!!!! lol this guy just got pwned by rogers. so obviously i told him there was this promo event with $30 data plan. i dont understand why there are ABSOLUTELY no signs for this promo event at the store? and why the sales agent forgot to mention it? wtf rogers?

WORKING NOW

Rogers and Fido are real mickey mouse companies, it was the same mess here in Quebec, at the main mall in Laval were we also have an Apple store, the apple reps quickly returned to the security store when whey started to get comments from mad customers. All I wanted was an iphone ans all I got was a hat with mouse ears. What a crappy launch… oh and if you are one of the poor bastards that has City Fido plan (where you were forced to take a plan to avoid the access fees before june 1st 2008), your out of luck, no iPhone for you !!! When I spoke to the CSR’s yesterday (day before launch) they confirmed to me TWICE that all I had to do is take a 3 year contract on a 30$ 6GB plan and I could get an iPhone well today they simply denied it as if I was crazy. MIC KEY MOUSE…

Rogers and Fido are real mickey mouse companies, it was the same mess here in Quebec, at the main mall in Laval were we also have an Apple store, the apple reps quickly returned to the security store when whey started to get comments from mad customers. All I wanted was an iphone ans all I got was a hat with mouse ears. What a crappy launch… oh and if you are one of the poor bastards that has City Fido plan (where you were forced to take a plan to avoid the access fees before june 1st 2008), your out of luck, no iPhone for you !!! When I spoke to the CSR’s yesterday (day before launch) they confirmed to me TWICE that all I had to do is take a 3 year contract on a 30$ 6GB plan and I could get an iPhone well today they simply denied it as if I was crazy. MIC KEY MOUSE…

Talk about impatient people… Will it really ruin your life to wait a day or two to activate? As for an Epic Life Fail? Networks go down, that’s just what they do. Talk about a bunch of exaggeration. And before somebody flames me, I myself waited 3 hours this morning and couldn’t get past the activation step as well.

At the 3c store in Kanata, they had about 50 phones. I was #17 in line, and a few people in front of me left when they ran out of the 16GB phone. I stood for 3 hours in line, only to leave because the activation servers were down. My name is on a phone in the store, and they’re going to call me when things come back up… Meantime, I think my Bell phone still works.
Oh yeah, the store didn’t open until 10am here, and by noon, when things were going so poorly, the guys in the store bought pizza for everyone in line. They were pretty cool about it, despite the incredible hassle of actually getting the phone.

At the 3c store in Kanata, they had about 50 phones. I was #17 in line, and a few people in front of me left when they ran out of the 16GB phone. I stood for 3 hours in line, only to leave because the activation servers were down. My name is on a phone in the store, and they’re going to call me when things come back up… Meantime, I think my Bell phone still works.
Oh yeah, the store didn’t open until 10am here, and by noon, when things were going so poorly, the guys in the store bought pizza for everyone in line. They were pretty cool about it, despite the incredible hassle of actually getting the phone.

3 bucks a day Jan.. it’s justifyable!

just start bringing your own lunches to work

btw, i didnt get the iphone today… well not yet! each customer was taking like 1hour….. wow @_@ like i said, im not desperate for iphones, i just want them.

btw, i didnt get the iphone today… well not yet! each customer was taking like 1hour….. wow @_@ like i said, im not desperate for iphones, i just want them.

I got mine in Burnaby (Vancouver) !!
4th in line at Metrotown’s Fido store. I got in the store around 10:10, was out by 11.
GPS/Maps is friggin’ amazing!!

Jan R- forget 6 months from now..what about this time next year when apple comes out with a iPhone version 3… “ah jee..two more year left in my contract or I can pay a early cancel fee and claim bankruptcy”..

Jan R- forget 6 months from now..what about this time next year when apple comes out with a iPhone version 3… “ah jee..two more year left in my contract or I can pay a early cancel fee and claim bankruptcy”..

AWESOME SOFTWARE!!! You have to buy the Solitaire Forever for your iPhone… it is cheap and totally amazing!!!! You can buy it now at the Apple App store

hey guys what do you tink of my plan?

20 $ —–250 mins + unlimited night/weekend + unlimited rogers to rogers

30 $ —— 6GB data which include visual voice mail

20 $ ——- caller ID,Missed call,10.000 msg, Dj shit,call foward, night begins at 6 pm

7 $ acess fee

0.50 $ 911

+ tax

which gives me about 89$ per month

what do you tink?

I ordered my iphone this morning through Fido Costumer Services, the earliest I’ll get it is Friday next week. I don’t mind though, I didn’t have to wait in line for hours and hours, and i got to use my $113 fido dollars towards my purchase.

And really guys, stop the bitching! Did you really expect for everything to go perfectly? It’s an international release, it’s not rogers fault, or Apple’s fault. There’s just way too many people on their system right now. Just breath and relax.

Enjoy your new iphones everyone.

MAYBE This was Apples idea! To give the finger about the bad press in the past weeks.

MAYBE This was Apples idea! To give the finger about the bad press in the past weeks.

Purchased an iPhone by phone with Fido this morning with ease. No need to line-up and I’ll get it delivered to me by next Friday at the latest, once all the activation BS is dealt with. Was even eligible to keep my City Fido and add the 6gb data plan. Bonus was that I only paid 50 bucks for the phone after my reward points. After all is said and done, I end up paying less than the minimum iPhone plan and get unlimited calling, enough data for my liking and a dirt cheap handset.

I feel sorry for those who lined up and didn’t get anything out of it, but what did you expect from this launch? Anyways.. best of luck to all!

I showed up to get an iPhone at the Rogers store at Oakridge Mall… nobody was there, no line-up. The 12-year-olds behind the counter did NOTHING to sell the iPhone. The ridiculous data-/voice- and add-on plans amounted to minimum $3560.00 for 3 years… No way I am going to buy anything from those swines. One guy at Wirelesswave in the same mall was waiting for so far 4h to get his phone up and running, he is still waiting. I think the introduction of the iPhone by Rogers is a complete FAILURE. Too bad on Apple’s part to (have to) choose Rogers.

I showed up to get an iPhone at the Rogers store at Oakridge Mall… nobody was there, no line-up. The 12-year-olds behind the counter did NOTHING to sell the iPhone. The ridiculous data-/voice- and add-on plans amounted to minimum $3560.00 for 3 years… No way I am going to buy anything from those swines. One guy at Wirelesswave in the same mall was waiting for so far 4h to get his phone up and running, he is still waiting. I think the introduction of the iPhone by Rogers is a complete FAILURE. Too bad on Apple’s part to (have to) choose Rogers.

Come-on Jan. Don’t be a party pooper. The my5 $20 plan is pretty decent.
250min unlimited evenings and weekends starting @6:00pm call display, visual voicemail and 6g of data for $80.00ish after tax is pretty decent.

I got the $30 6gig promo with my existing voice plan – however I was told that Visual Voicemail is ONLY available with the crappy iphone plans. Has anybody had any success getting visual voicemail on its own?? Thanks

I got the $30 6gig promo with my existing voice plan – however I was told that Visual Voicemail is ONLY available with the crappy iphone plans. Has anybody had any success getting visual voicemail on its own?? Thanks

The iTunes store is so swamped with iPhone activations AND iPod touch users trying to get the 2.0 upgrade that I think there servers arer having major seizures. “Look Ma, I’m a Vista PC!”

I went to the stores in Oakridge mall in Vancouver at 10AM and they opened at 9:30AM. There was almost no waiting time to get iphone. But only Iphone 8gb and Iphone 16gb white are left. They told me the system is down, but they can reserve me one, and I will pay for it when the system is restored.

I went to the stores in Oakridge mall in Vancouver at 10AM and they opened at 9:30AM. There was almost no waiting time to get iphone. But only Iphone 8gb and Iphone 16gb white are left. They told me the system is down, but they can reserve me one, and I will pay for it when the system is restored.

I showed up at the Charlottetown Rogers store at 8:15 am, and was 6th in line. I managed to snake the last black 16gb iphone they had, so I’m happy. Very luckily for me I had my phone unbricked by 9:30; just seconds ahead of the iTunes connection problem. The two guys next to me in line still didn’t have theirs unbricked due to the iTunes problem when I left at 9:50.

I found it very interesting that Apple did significantly restrict the iPhone distribution in Canada; I thought the news story a few days ago about Apple diverting phones to Europe was perhaps a marketing ploy. The CS rep I spoke to in Rogers, without revealing how many they actually had (said he wasn’t allowed to disclose actual figures), said they had less than half as many phones as they would have liked. 4 of the 5 guys ahead of me in line bought the black 16gb, so that means Rogers only had 5 black 16gb phones, and I’m guessing probably the same number (or even less) of white 16gb. Unless they had more 8gb phones in stock, that means the store received only 20 phones. Not quite the massive rollout I was expecting.

I simply added the $30 / 6 gb data plan to my 7 year old voice plan ($30, 150 daytime minutes, unlimited evenings / weekends which start at 5pm – completely awesome for me because I rarely ever use my phone during the day, 95% of my calls are made after I get off work, and 5pm evenings is damn near impossible to find now).

Currently downloading some music to it and familiarizing myself with the phone; have to say so far it’s awesome. GPS came in handy already as I made a 3 hour trip out of town =) Only real gripe I have at the moment is that the data access is significantly slower when not accessing the internet through WiFi.

I’m unbricked, up and running.

I’m unbricked, up and running.

$30 ? Not realy. For me it is $55/mo …

…because they force me to give up my legacy $20 voice/voicemail/CID plan and go with a ‘new’ $45 plan which is no better.

That $25 premium I have to pay just to get what-I-already-got adds up to $300/yr – for NOTHING ! ah well, i wasn’t suprised. Regards,

- d

Just got home…got to Rogers Plus at 6:45 am. Not too bad really..but I was 4th in line. So…we get into the store at 10 am…by 12:45 3 phones had left the store. I left at approximately 3pm. At that point mine was the 5th phone they sold ALL day.

Computers constantly down…customer service hanging up on the employees trying to activate phones…apples itunes down so cant unbrick phones…unable to add the data plans.

My god…with the fucking money they are charging us you woulda thought they had their shit together.

I gave a big piece of my mind to the awaiting CTV news crew outside…at a level loud enough to be overheard by the “Head Office” Roger’s reps who promptly went to the newsman after my interview to tell him not to air my comments I am sure.

All in all…FUCK YOU ROGERS. oh yeah…go to hell apple…get iTunes working so I can unbrick this thing.

At least I got my 16GB white…there was 1 16GB instock when I left…and keep in mind…I was the 5th phone sold in 5 hours. NO ONE wanted the 8GB model…but they had no choice. Why the helll did they ship just 6 16gb’s but like 25+ 8gb’s….

this blog title says it all ‘EPIC LIFE FAIL’ by Rogers. good work uncle ted

Just got home…got to Rogers Plus at 6:45 am. Not too bad really..but I was 4th in line. So…we get into the store at 10 am…by 12:45 3 phones had left the store. I left at approximately 3pm. At that point mine was the 5th phone they sold ALL day.

Computers constantly down…customer service hanging up on the employees trying to activate phones…apples itunes down so cant unbrick phones…unable to add the data plans.

My god…with the fucking money they are charging us you woulda thought they had their shit together.

I gave a big piece of my mind to the awaiting CTV news crew outside…at a level loud enough to be overheard by the “Head Office” Roger’s reps who promptly went to the newsman after my interview to tell him not to air my comments I am sure.

All in all…FUCK YOU ROGERS. oh yeah…go to hell apple…get iTunes working so I can unbrick this thing.

At least I got my 16GB white…there was 1 16GB instock when I left…and keep in mind…I was the 5th phone sold in 5 hours. NO ONE wanted the 8GB model…but they had no choice. Why the helll did they ship just 6 16gb’s but like 25+ 8gb’s….

this blog title says it all ‘EPIC LIFE FAIL’ by Rogers. good work uncle ted

I was at the Bayview and Finch location, and even though activations were painful, the staff were more than friendly and accommodating. Water, pop, and juice were offered, and when the servers went down, the staff bought us two party sized pizzas for lunch and pulled out seats from their conference room for us. I would have been a much more irate customer if I had stood 8 hours in line with no relief.

A++ to the staff at the Rogers store location for making the best of a shitty situation.

complain, complain, complain, complain, complain. You people never stop complaining. I waited in line. arrived at 7am. thought the store was opening at 8am but the one in Burnaby BC wasn’t opening until 10am. Yeah there were problems activating it. But I ended up walking out with one working just fine. You people gotta stop your bitching fuck.

complain, complain, complain, complain, complain. You people never stop complaining. I waited in line. arrived at 7am. thought the store was opening at 8am but the one in Burnaby BC wasn’t opening until 10am. Yeah there were problems activating it. But I ended up walking out with one working just fine. You people gotta stop your bitching fuck.

So I got was at my local mall this morning at 7 to get my iPhone, doors at 930. I ended up being 9th in line even though I was the first one there. I don’t really care though as I got the phone I wanted (16gig white) and no one ended up getting their phone activated. They said that it would be ready by 1 o’clock so I figured I would go grab a paper and some breakfast, I go back at 1 and they only had been able to get two phones up and running. Here’s hoping I have mine by the end of the weekend.

Its great to be able to buy an iPhone!!
Problem is Rogers doesnt seem to be able to activate them.
Waited in line outside a Rogers store for 4 hours.. Bought the iphone, then waited so far, 4 hours and still no iPhone activation!! The first customer in line from 3AM still does not have her iPhone activated. Apparently the Rogers activation site is crashed and nobody is trained over the phone at Rogers to be able to handle new activation!!
How do you say clusterf*%$ eh! in french??

Its great to be able to buy an iPhone!!
Problem is Rogers doesnt seem to be able to activate them.
Waited in line outside a Rogers store for 4 hours.. Bought the iphone, then waited so far, 4 hours and still no iPhone activation!! The first customer in line from 3AM still does not have her iPhone activated. Apparently the Rogers activation site is crashed and nobody is trained over the phone at Rogers to be able to handle new activation!!
How do you say clusterf*%$ eh! in french??

Whoa, a lot of angry people here mixed in with somewhat happy people. There is reason to complain, because Rogers is a horrible company that is deceitful and loves gouging Canadians. But what can we do? It’s the only GSM carrier here in Canada…

I have to agree with Mike. You guys woke up at 5am to get 2 hours into a line for a product and you complain? If you didn’t want to, you could have just as well slept through it and get your iPhone later.
I’m not happy with Rogers plan. But at least I’m not only bitching…

I have to agree with Mike. You guys woke up at 5am to get 2 hours into a line for a product and you complain? If you didn’t want to, you could have just as well slept through it and get your iPhone later.
I’m not happy with Rogers plan. But at least I’m not only bitching…

i’ve been to 5 stores downtown Vancouver and all are sold out. Anyone know where I can go in the Vancouver/Burnaby area that has some available with minimal lineups?

two things.

1. I was told by my rogers rep that I could add a $15 value pak to the $20 My5 that would included visual voicemail and call display. Had to pay the extra $50 for the phone because the plan was under $30. I tried to CONvince him that $20 + $15 value pack equaled $35 no luck.

2. Even though Rogers are crooks it is encouraging that they were forced to make a change because all of us took a stand.

two things.

1. I was told by my rogers rep that I could add a $15 value pak to the $20 My5 that would included visual voicemail and call display. Had to pay the extra $50 for the phone because the plan was under $30. I tried to CONvince him that $20 + $15 value pack equaled $35 no luck.

2. Even though Rogers are crooks it is encouraging that they were forced to make a change because all of us took a stand.

Anyone know if the iPhone is locked to specific SIMs or If someone in my family gets an iphone from rogers on thier account for me, could i use my rogers sim with it?

You guys all need a life. How are you going to afford a $100/mo plan if you’re all skipping work/school whatever to get this thing. First everyone bitches about the high rates, then the same people go hang out in line! No wonder Rogers fucks all of us in the ass…BECAUSE YOU FUCKING LET THEM. I hope they give you a lifetime supply of KY with that 3-year contract you signed.

You guys all need a life. How are you going to afford a $100/mo plan if you’re all skipping work/school whatever to get this thing. First everyone bitches about the high rates, then the same people go hang out in line! No wonder Rogers fucks all of us in the ass…BECAUSE YOU FUCKING LET THEM. I hope they give you a lifetime supply of KY with that 3-year contract you signed.

This is bull s—, it might be apple’s server but Rogers was so poorly prepaired for this, I’m still waiting for my phone at 5.15 got a flight to catch at 9:30 tonight.
Looks like me and the blackberry.
P.S. we pay way too much for s— service !!! and why do we have to change email address my blackberry is with Rogers, they should find a way to make it easy.

I got in line at 530 this morning, was about 7th or 8th in line. The store opened and bam not much went on. A very nice Rogers rep came out and let those who would be actually getting an iPhone in out from the rain, went and got coffee and donuts, and we all sat around for a while and had a good laugh. They took everyones names and put a phone a side for all of us and told us to go home and they’d call when they had ours activated.

A BIG plus, the Saskatchewan dealer was able to come up with some RAD voice and data packages. $70 bucks gets me 450 daytime with eves starting at 6pm, MY 5 Canada wide, 6GB of Data, Visual Voicemail, 2500 sent txts, voicemail and all that extra jazz. There were even cheaper plans but I needed the MY 5 Canada wide.

Although I’ve waited much longer than I expected, I’m not too upset at the situation. The plan is way better than I thought and the people I dealt with Rogers have been nothing but awesome.

Hold you horses.

I got in line at 530 this morning, was about 7th or 8th in line. The store opened and bam not much went on. A very nice Rogers rep came out and let those who would be actually getting an iPhone in out from the rain, went and got coffee and donuts, and we all sat around for a while and had a good laugh. They took everyones names and put a phone a side for all of us and told us to go home and they’d call when they had ours activated.

A BIG plus, the Saskatchewan dealer was able to come up with some RAD voice and data packages. $70 bucks gets me 450 daytime with eves starting at 6pm, MY 5 Canada wide, 6GB of Data, Visual Voicemail, 2500 sent txts, voicemail and all that extra jazz. There were even cheaper plans but I needed the MY 5 Canada wide.

Although I’ve waited much longer than I expected, I’m not too upset at the situation. The plan is way better than I thought and the people I dealt with Rogers have been nothing but awesome.

Hold you horses.

OH MY GOODNESS! So to anyone who heard that rumor i guess of new activations being a priority is true! I called my local robbers wireless today to get the update on the activation problem and the worker asked me if i was a new activation or upgrade and i didn’t want to but spilled the beans and said “oh upgrade? we will call you back bye” and hung up! WTF!

I SHOWED UP AT 12:15PM TO A SMALL KIOSK IN “GHETTO” PENHORN MALL DARTMOUTH, NS, CANADA AND THEY STILL HAD SOME LEFT!!

So I had to go to work. Sucks to me I suppose, initally that was the thought. As a contengency plan, I decided that as worst case scenario I would try to buy one after the supposed rush during my lunch hour or wait a couple weeks for another re-stock. What a joke this release ended up being. I called the store around noon, without delay they answered the phone after one simple ring. Now keep in mind, even during regular business hours, a one ring answer is like winning the lottery with Rogers. So after they answered and I cringed as I asked the inevitable, I was shocked to find that they still had phones remaining??WTF, lol

So I zip down to the mall running down the hallway expecting a huge line-up or for the kiosk to be busy. Well NOTTA! nothing, zilch! I was the only customer whom they happily handed over one of their remaining 8G phones. (Great customer service BTW, Thanks April No waiting whatsoever. Man I felt duped just like every other customer of this imensely over hyped marketing ploy.

Now, the Nintendo Wii…..that was the real deal. The Rogers iPhone= Dismal failure.
It’s not all Roger’s fault though, Apple has been quoted by journalists (Chronicle Herald Section C, 11 July 08) to be quite good at marketing their products, to adding lots of false HYPE, or making people who can’t afford Apple products dream of owning one. Obviously that proved true today. Sorry for all the folks who lined up. But on the bright side, those who came, received and that’s all there was to it.

I SHOWED UP AT 12:15PM TO A SMALL KIOSK IN “GHETTO” PENHORN MALL DARTMOUTH, NS, CANADA AND THEY STILL HAD SOME LEFT!!

So I had to go to work. Sucks to me I suppose, initally that was the thought. As a contengency plan, I decided that as worst case scenario I would try to buy one after the supposed rush during my lunch hour or wait a couple weeks for another re-stock. What a joke this release ended up being. I called the store around noon, without delay they answered the phone after one simple ring. Now keep in mind, even during regular business hours, a one ring answer is like winning the lottery with Rogers. So after they answered and I cringed as I asked the inevitable, I was shocked to find that they still had phones remaining??WTF, lol

So I zip down to the mall running down the hallway expecting a huge line-up or for the kiosk to be busy. Well NOTTA! nothing, zilch! I was the only customer whom they happily handed over one of their remaining 8G phones. (Great customer service BTW, Thanks April No waiting whatsoever. Man I felt duped just like every other customer of this imensely over hyped marketing ploy.

Now, the Nintendo Wii…..that was the real deal. The Rogers iPhone= Dismal failure.
It’s not all Roger’s fault though, Apple has been quoted by journalists (Chronicle Herald Section C, 11 July 08) to be quite good at marketing their products, to adding lots of false HYPE, or making people who can’t afford Apple products dream of owning one. Obviously that proved true today. Sorry for all the folks who lined up. But on the bright side, those who came, received and that’s all there was to it.

I waited from 9:00am to 2:30pm before I was even permitted to enter the store to make my purchase.

There was about 30 people in line when I arrived and half of them left after the first few hours.

They took in three people at 10:00am but it wasn’t till 2:00pm, when they finally had their phones activated. By that time, most of the people left because of work or personal engagements.

I stuck in there and got my iPhone 3G!

It’s better than expected but I ended up having to pay $100 in addition to the $199 for the 8GB iPhone – totalling $299 because of “qualification issues”. I’ve got perfect credit, eligible for an upgrade, been a Rogers customer for 16 months now and my plan exceeded the $30.00 prerequisite for an iPhone upgrade. Like c’mon? You make me wait in line for 6 hours and then charge me $100 more for the f’n phone?

All in all, I guess I didn’t have much of a choice. I need an iPhone and Rogers is the only GSM carrier in Canada so I have to live with it.

Also … they did not inform me of the rise in price till after the paperwork and the upgrade had been completed.

Not to mention the fact that they FORCED ME to buy an iPhone value pack and data plan. I was gonna get the data plan but I already had a value pack with most of the primary features of the iPhone pack. They told me that a non-iPhone service pack would not work with an iPhone and I could not get the device unless I switched to a more expensive, tailored iPhone value pack.

This is BS! But I gotta say, I love my new iPhone.

I was in d/town vancouver at 2PM on Robson. No lineups because no activations were taking place at FIDO and Rogers!!!

I went to a wireless wave around 9am this morning (opening at 9:30) and was the 5th person in line and claimed the 5th (and last) iphone of their stock. OR SO I THOUGHT…
Yes, apple went down today but so did rogers. Their servers were dead by 10am. I waited around until 5pm – SEVEN HOURS – while the reps tried to activate the phone via rogers CSR line.
When they finally got through, the rep tells them that i have to pay $299 for the 8GB because I don’t have enough tenure, mostly due to the fact that i was on a family plan, even though it was the last year of the contract. Funny thing is, a phone rep told me 2 days ago that I had lots of tenure and that everything would be fine! I was so frustrated i just said screw it and walked out. Called Rogers Cust. Relations, and they couldn’t really help me either. I’m just going to wait until next week, or even two weeks, until this whole mess is sorted out and get an iphone stress free. very disappointing, but now that I have some perspective on it… i’m okay with it. Glad i didn’t cave to the extra fees today, but it sucks that i spent an entire day at a kiosk for nothing.

Huge mess. Stood in line for over 3 hours and was told I could not get an iPhone because I have a BlackBerry and the process to change the data plan from a BlackBerry data plan to an iPhone data plan was broken. No work-arounds. I was just turned away. I have spent over $3,000 with rogers in the last year and have been a customer for over 5 years – great way to treat your best customers. Huge failure.

So on the 10th, I stopped by Rogers Plus at Lynden Park Mall in Brantford, spoke to a friendly CSR who confirmed that I would be able to get a $25 Fav5 plan with a $30 data pkg. She also indicated that visual voice mail is already included with the iPhone..after doing some quick math ($25+$30+$6.95+$.50) I came up with an after tax $59.98 (including the 15% discount that you get for mutiple services). I thought maybe after all this isn’t all that horrible (still expensive but I could live with it).

Having showed up at one store today at 8:45 for a 9:00 opening, I only had to wait for the 10 or so people in front of me. By 9:30 not even one person had left the store with an iPhone. They were having problems activating them. At 9:35 the teenage girl behind the counter said that they were out of the 16gb. WTF??? They were only on the 3rd customer and they were all gone???

I walked out and headed for a rogers video store I knew was opening at 10. Line up there was also about 10 people. The Manager there was filling out paperwork with the people in line to expedite the process (good idea I thought). When he came up to me he advised they only had 4 16gb iPhones and 6 people in line so far wanted the 16gb. Math may not be my strength but…ummm…I was not getting a 16gb there either.

So I headed to the mall to the rogers plus, I was told that they had a lot more 16gb there. I get there and am excited to find out I’m 6th in line. by 11 am the first person was still there and they were not able to activate the phone. After seeing a happy shopper walking by with an iPhone they just bought from Wireless Wave, I thought I would try my luck there. Oddly enough I was the only person at Wireless Wave and they had a few 16gb of each colour. I thought GREAT!

We start talking about which plan I want, I’m thinking this is great, I know everything I need to know (I confirmed everything just yesterday with a rogers csr). I say I would like the $25fav5 and the $30 data pkg. Of course as you may know by now, you can not get a plan that’s less than $30 and one cent. Then she tells me that I have to get at least the $35 fav5. I tell her that the rogers csr confirmed only yesterday that you can get any plan and head back to the rogers plus guys. There the same girl I spoke with the day before again confirms this. Of course her boss standing right next to her corrects her and tells me that it has to be at least $35.

So back to Wireless Wave I go (no line ups there still), I think I can handle the extra $10 (which includes LD). I’m still under $70 taxes in. Have I mentioned that I just came off working nights and have been up for about 22 hrs? So we start doing the paperwork and I find out that the visual voicemail is an extra $8 and that you also need to get the call display…and that is of course another $7. Now my total just got to about $83 after taxes (that’s an extra $1000 over the 3 years) WTF?? Is my battery on the iPhone even going to last 3 years?? Of course the entire time I’m talking to her she is on hold with Roger HO because her system has crashed.

I tell her to forget it, I’m going home to sleep. Epic Fail, yeah, I have to agree. regardless of who’s fault it is. Rogers or Apple. The rollout was completely botched. I hope both Apple and rogers figure out what they’re doing and I hope rogers stops nickel and diming they’re customers to death. My rogers internet and cable subscription is on the line. Rogers could have had my cell business along with millions of other Canadians but they F***ed it up!

People were asking about SIM SWAPS. I already had an existing line. I was apple to SWAP THE IPHONE SIM OUT AND INSERT MY EXISTING SIM INTO THE IPHONE CONNECTED TO ITUNES AND IT ACTIVATED JUST FINE. WORKS LIKE A CHARM. SO YES YOU CAN EXCHANGE SIMS WITH ANOTHER ROGERS SIM. BUT YOU HAVE TO CONNECT TO ITUNES EVERY TIME YOU DO.

the worst part is that there is such a huge demand for the iPhone, rogers doesn’t feel they have to make deals with their existing customers or give any discounts. I was on the phone earlier today and got to the point where I was ready to cancel ALL FOUR family plan phones, plus the home phone service. I was expecting this to give them some incentive to help me out! But the rep said there’s such a huge demand, they can’t make any exceptions right now. She was willing to let the account go.
We didn’t cancel, but usually they’re way quicker to keep a customer. I think we should wait for everything to cool down over the next week or two, and we’ll have a much better experience upgrading to the iphone.

I have an 32 GB iPod touch and today I was trying to upgrade to version 2.0 of the iPod software. Many forums are indicating that Apple is having problems in providing this upgrade.

I have an 32 GB iPod touch and today I was trying to upgrade to version 2.0 of the iPod software. Many forums are indicating that Apple is having problems in providing this upgrade.

Hahaha. http://www.flatliner.ca is reporting violence at a location in the USA. Awesome.

I am just getting off work now, gonna see if anyone has phones left. Probably not. :-\

I waiting for about 2hr but fido(rogers) was having major problems about one activation an hour… they were on hold with customer service trying to activate over the phone so i decided to call my self, got lucky and got trough i five min. so i just decided to order my two phones (16g white 16g black) my phones are on their way with in 5 to 7 days, activated i can wait at home. Besides i already have two unlocked iphones i can use in the mean time…

Went to the Roger’s Video store this morning at 9:30… doors opened at 10. Only 1 16GB (which went to the guy first in line) and 5 8GB models. My friend and I got the last two. I had a 17.50$ employee plan and slapped on that 30$ 6GB data plan and went on my merry way with my brand new iPhone =) 11$ value pack gives me my txts, caller id/display, and voicemail. Visual Voicemail? Nah, maybe when its offered a la carte and not in those ridiculous iPhoneValue Packs. Happy customer in Collingwood! Thanks!

This does not suprise me at all from rogers, they are the most screwy company out there, specially teamed up with apple on this one, well maybe if they get an ulimited data plan we can discuss a deal, or else screw the wi-fi. peace.

Finally got it to WORK – awesome phone! well worth the wait

Finally got it to WORK – awesome phone! well worth the wait

I finished working at 16:00, went in Rogers boutique at 17:00, got out at 17:45. The guy had 1 line at DIG (whatever that means) and a co-worker gave him a secret line where the CSR answers in like 3-5 mins… so off I went home.

iTunes activate was a breeze, pretty sure being a .Mac owner had something to do with it (just the fact I didn’t need to register an Apple ID).

Now the Rogers Data network is down. LOL

has anyone here upgraded their old 16gb iPhone via iTunes? Anxious for the exchange support. Will get 3g when a 32 gig model comes out. Has anyone tried to get an iphone plan without buying a 3g?

has anyone here upgraded their old 16gb iPhone via iTunes? Anxious for the exchange support. Will get 3g when a 32 gig model comes out. Has anyone tried to get an iphone plan without buying a 3g?

I showed up at Oakridge mall at about 8:45pm to catch the Fido kiosk at 9:30am. Decent lineup but nothing major. Nice thing is, they were handing out black cards with numbers on them. They took names and numbers which allowed customers to wait else where and they would be called 15mins before the customer ahead was activated. Funny thing was…..by 10am or so, customer #1 still wasn’t activated!!!
I took a stroll to Wireless Wave on a tip from a bf/gf combo (thanx guys) and I guess a lot of people didn’t realize they were authorized Fido/Rogers dealers. I ended up being customer #3. By 12:15pm I had my iPhone although the sim wasn’t switched over and itunes was still dead. The rep offered to let me walk out with the phone and he would call me later in the evening when it wasn’t too busy and the activation server was back up. Low and behold, he just called 10 mins ago to let me know he was switching my sim over.

I am now happily using my 3G iPhone!! (sweet)

For those looking for iPhones, here’s a tip……
COSTCO is authorized to sell iPhones but not many people know (Wireless Wave owns their kiosks) Get there early tomorrow morning and you should be in business!

Question: I am an existing Rogers customer but because I upgraded my phone in January, I was not eligible for an iphone upgrade so I opened a new contract. I am wondering if I will be able to cancel my new activation after receiving the iphone (and pay the $400 penalty) and then insert my current phone’s sim card (so that I dont lose my current phone number and plan). Thoughts? My understanding is that the in-store activation ties the phone to Rogers and that the itunes component of the activation will allow me to swap my SIM.

Here in iphonecanada.ca reporteds that
1. MSF(voice + data) total > $30.01= eligible to get a the iphone for $199/299
2. iphone can be get without a data plan as long as the ur voice plan is over $30.01

Apparently someone reported that 1. is not true, while i haven’t heard anything from iphone without dataplan, they are saying ur voiceplan has to be >30.01 regardless of what’s ur dataplan or have/don’t have a dataplan.

So i went to a local rogers and asked again today…
in regards of what iphoneincanada.ca reported, #1 is true but #2 is false(@ least that’s what my local rogers sales rep told me)

more infomation about HUP..
i’m an existing customer with rogers for quite a while n my current contract(due to HUP) ends in 7 months.
I am eligible for the iphone for 299/399 instead of 199/299

I can waive that fee if someone(most likely a family member) is also a Rogers customer(i believe fido friend/family member won’t work) that is willing to use his/her HUP on my account….then i can get it for 199/299 and use my own number for it

Question: I am an existing Rogers customer but because I upgraded my phone in January, I was not eligible for an iphone upgrade so I opened a new contract. I am wondering if I will be able to cancel my new activation after receiving the iphone (and pay the $400 penalty) and then insert my current phone’s sim card (so that I dont lose my current phone number and plan). Thoughts? My understanding is that the in-store activation ties the phone to Rogers and that the itunes component of the activation will allow me to swap my SIM.

what a pathetic launch by roger/fido this was

woke up early was 12 in line at the brentwood mall Fido store
Watched 9 people get sign up in 4 hours just to find that this location had only 1 or 2 16g iphones on hand the last one ready to be pick up by the guy right before me.
I knew it was one or two because i was watchin the people sign up before me… all of them only bought one and i didn’t see anyone buy a 16g.

What a bunch of bull 1-2 16g phone for an actually fido store……
Either Rogers is playing games wit the consumer or online petition had rattled up

what a pathetic launch by roger/fido this was

woke up early was 12 in line at the brentwood mall Fido store
Watched 9 people get sign up in 4 hours just to find that this location had only 1 or 2 16g iphones on hand the last one ready to be pick up by the guy right before me.
I knew it was one or two because i was watchin the people sign up before me… all of them only bought one and i didn’t see anyone buy a 16g.

What a bunch of bull 1-2 16g phone for an actually fido store……
Either Rogers is playing games wit the consumer or online petition had rattled up

I was #10 inline at FIDO and I waited 5 hours to get my iPhone. they where having problems logging in to their system. so when I finally got my phone they couldn’t activate at the store so I had to do it at home with no problems at all! in the end I was very happy!

I got to the Pen Centre in St. Catharines at 9am and was 13th in line at the Rogers store. Luckily the mall has a Fido, WirelessWave and a Telephone booth and I promptly got a number in each line and talked to the various reps while waiting for opening time. What I found was a big difference in what you could or could not do plan wise between them. At WW I had to get at least a $35 voice mail but at the Fido store there was no minimum but if I went under $30 I had to pay an extra $50 for the phone. I don’t use a lot of minutes so a $20 voice plan and the $30 6gb data plan suits me fine and the extra $50 is made up in 3 months. I was first in line at WW and 10th at Fido but because of the system problems I ended up first at both. Finally at about 12:30 I got my phone and unbricked it at about 3pm when Apple fixed their servers. When I went by the Rogers store the guy behind me originally in 12th still had not even made it into the store yet. I figure the 4 stores between them had about 60 phones and there was not enough people in the lines to buy them all which was probably an odd occurence overall. Sometimes there is an advantage to being in a smaller population area.

I have found the GPS a little odd, had me located in Oklahoma at one point otherwise its a heck of a device.

I got to the Pen Centre in St. Catharines at 9am and was 13th in line at the Rogers store. Luckily the mall has a Fido, WirelessWave and a Telephone booth and I promptly got a number in each line and talked to the various reps while waiting for opening time. What I found was a big difference in what you could or could not do plan wise between them. At WW I had to get at least a $35 voice mail but at the Fido store there was no minimum but if I went under $30 I had to pay an extra $50 for the phone. I don’t use a lot of minutes so a $20 voice plan and the $30 6gb data plan suits me fine and the extra $50 is made up in 3 months. I was first in line at WW and 10th at Fido but because of the system problems I ended up first at both. Finally at about 12:30 I got my phone and unbricked it at about 3pm when Apple fixed their servers. When I went by the Rogers store the guy behind me originally in 12th still had not even made it into the store yet. I figure the 4 stores between them had about 60 phones and there was not enough people in the lines to buy them all which was probably an odd occurence overall. Sometimes there is an advantage to being in a smaller population area.

I have found the GPS a little odd, had me located in Oklahoma at one point otherwise its a heck of a device.

Way to stick it to Rogers people! How are we going to push for better rates when you all rush in like you did?

Wow!
I tried to order iphone over the phone from rogers…. When you first call they tell you to hit “1″ to access iphone team. So i do that and then 2 hours later, yes thats right two hours on hold. I reach a kid who takes all my info then i ask him about iphone and he tells me he cant answer any questions on iphone. IM LIKE WHAT!! hes like but no problems ill just transfer you to someone who can and has been trained, ohh ok! 55 MINS later i get a new kid, who when asked about why my transfer took 55 mins tells me that the iphone team has now gone home for night. So after asking him a few more time he tells me that after 3 hours on phone he cant even take my order. But he told me he could call me at 4am and then i could wait on hold for an hour till they opened again at 5am, 8am there time i guess, what an a-hole. I told him i would never be calling them again. And Rogers reps say they have dont everything thing they can to make today go as smoothly as possible, apparently that includes sending home the iphone team home at night so 24hr phone line can become completly useless.

Wow!
I tried to order iphone over the phone from rogers…. When you first call they tell you to hit “1″ to access iphone team. So i do that and then 2 hours later, yes thats right two hours on hold. I reach a kid who takes all my info then i ask him about iphone and he tells me he cant answer any questions on iphone. IM LIKE WHAT!! hes like but no problems ill just transfer you to someone who can and has been trained, ohh ok! 55 MINS later i get a new kid, who when asked about why my transfer took 55 mins tells me that the iphone team has now gone home for night. So after asking him a few more time he tells me that after 3 hours on phone he cant even take my order. But he told me he could call me at 4am and then i could wait on hold for an hour till they opened again at 5am, 8am there time i guess, what an a-hole. I told him i would never be calling them again. And Rogers reps say they have dont everything thing they can to make today go as smoothly as possible, apparently that includes sending home the iphone team home at night so 24hr phone line can become completly useless.

After waiting 4-5 hours, 2 of those in store, I was told that my upgrade would cost $599 (for the 16 gig) because they were not doing corporate upgrades and I was not eligible for HUP despite being told I was yesterday. I managed to get them to hold the phone for 2 hours while I spoke to 4 account retention agents. Thank god my corporate plan contract was up, went to regular plan and got the 16 gig for $299.

I too was effected by the crash. What happened in the Belleville, Ontario store was the first 4 people got their activation done in like an hour. Then I was next and the system was totally down so they obviously couldn’t give me a phone. So the reps took my info down and they literally spent the whole day seeing about the network. They then called me at work and told me that they were able to activate my phone and I was the only other phone activated.

I was able to keep my Right Fit Plan. I got the value pack and the $30 dollar data plan. I am completely happy with the service. I have my iPhone fully working and the Reps were awesome. They stayed til 2 hours past closing just to wait for me to come into the store after work to get my iPhone.

I too was effected by the crash. What happened in the Belleville, Ontario store was the first 4 people got their activation done in like an hour. Then I was next and the system was totally down so they obviously couldn’t give me a phone. So the reps took my info down and they literally spent the whole day seeing about the network. They then called me at work and told me that they were able to activate my phone and I was the only other phone activated.

I was able to keep my Right Fit Plan. I got the value pack and the $30 dollar data plan. I am completely happy with the service. I have my iPhone fully working and the Reps were awesome. They stayed til 2 hours past closing just to wait for me to come into the store after work to get my iPhone.

wow, I got off work at 3 pm and head over to rogers and got my 16 gb phone. No wait walk in walk out

Instead of spending 6 hours in line I cleaned my basement – what a pleasure!!!!

Instead of spending 6 hours in line I cleaned my basement – what a pleasure!!!!

I got the 9th iPhone at the store I lined up at in Edmonton on Friday morning , here it is 27 hours later and I am still waiting for Rogers to configure it. Store says both Apple and Rogers system are toast.
Rogers doesnt care, they have us on the hook for the next 3 years.

Yeah my GPS has me located in China somewhere, lol. Maybe it’s at the factory where they built the iPhones, ahahaha

Yeah my GPS has me located in China somewhere, lol. Maybe it’s at the factory where they built the iPhones, ahahaha

Hey Rogers, your computer crashes must be payback for your ridiculous iPhone plans you first laid out for us two weeks ago, karma man.
Hey Rogers lets see how you explain all this negative press away this time, because you guys looked like fools!!!

Hi all,
sorry for everyone that didn’t score an iphone… I had a hell of a time. I scouted 3 places around midnight prior to release – only 1 of them had about 10ppl in line. Around 8am, I decided to get out of bed… went to the nearest rogers video (1 store that didn’t have a line up at 12am)… but, there were about 12ppl there… rumour was they only had about 8 in stock… I then went to the other location that didn’t have a line up at 12am… there was about 15ppl in line… I wanted a 16gb – they only had about 6 but a ton of 8gb.

I then hopped into the car and started driving around… went into a few places that weren’t busy… they only had 8gb left. This happened at 3 places… then, went to a new store that opened at about 11:30EST… they were being jerks and wouldn’t say how many 16gb they had. I mean, honestly, if YOUR system is down, don’t be a jerk! Tell ppl so that they don’t have to wait. Anyways, they said they couldn’t… I left… couple more places… soldout… one salesperson said told me where I should try… went there and they were like “yea, we have 14 black 16gb… none in white”… SCORE! I honestly found it a lot more exciting going from place to place… of course, that’s probably because I was lucky enough to get one…

Once again, sorry for all the ppl that weren’t able to get one… Rogers is a pain!

My first iphone from Rogers came with a busted sim tray, now they’re sending me another one.

I’m wondering if anyone else who called Fido or Rogers to order their iphones on launch day are now having problems with getting the product. My girlfriend and I ordered two iphones right at the beginning of launch day. I got connected at 9am sharp, she got connected 20 minutes later.

Well, despite a lot of hassle we both got 16GB iphones reserved for us. Mine was sent in the male the following week. Her iphone was apparently processed the Monday after launch. Now, despite both iphones being reserved and designated for the first wave of shipping, my girlfriend’s phone is nowhere to be seen. She been charged for it and doesn’t even have a tracking number.

We called Fido and they said have a phone reserved only meant the paperwork was done, and that she might not get it by the promised August 1st date. Now, we may be looking at another long wait as she has to wait for more iphones to come in from Apple. Is it just me, or is there something seriously wrong with this situation. It’s not like we waited a week, or even an extra day. It was 20 minutes into the launch.

Your comments and suggestions please.

I’m wondering if anyone else who called Fido or Rogers to order their iphones on launch day are now having problems with getting the product. My girlfriend and I ordered two iphones right at the beginning of launch day. I got connected at 9am sharp, she got connected 20 minutes later.

Well, despite a lot of hassle we both got 16GB iphones reserved for us. Mine was sent in the male the following week. Her iphone was apparently processed the Monday after launch. Now, despite both iphones being reserved and designated for the first wave of shipping, my girlfriend’s phone is nowhere to be seen. She been charged for it and doesn’t even have a tracking number.

We called Fido and they said have a phone reserved only meant the paperwork was done, and that she might not get it by the promised August 1st date. Now, we may be looking at another long wait as she has to wait for more iphones to come in from Apple. Is it just me, or is there something seriously wrong with this situation. It’s not like we waited a week, or even an extra day. It was 20 minutes into the launch.

Your comments and suggestions please.

That’s not the half of it! As an employee of the Rogers subsidiaries,.. we all get a 50% employee discount on all services (not products). However due to the horrible launch of the iPhone 3G, the upper management has halted all employee upgrades of the iPhone with their discounted plans – even if we want to pay more – we aren’t allowed to get the phone.

Unfortunately almost the entire company, is a customer to itself.
How many people are employed with the company? How much revenue does that bring in?
Still to this day we can’t get the iPhone, and they haven’t provided us with a date of when we can due to the demand of the public.

Update – Rogers employees are now permitted to get iPhones, looks like the crunch is over.

Update – Rogers employees are now permitted to get iPhones, looks like the crunch is over.