Share:

Rogers iPhone 3G S Launch = EPIC FAIL, Part Deux

Share:

“History repeats itself.” That’s one quote you hear over and over, and I think it’s safe to apply this to yesterday’s less than stellar iPhone 3G S launch by Rogers. Last year, Canadians lined up coast to coast to get their hands on the first ever iPhone launched in Canada. You would think Rogers would have learned from their experiences a year ago, but unfortunately this is not the case.

Learning From Last Year’s Mistakes, Right? NAWTTT (insert Borat voice)!

Last year, the systems required for activating iPhones crashed around 9AM PST. Okay fine, so it was a major launch worldwide and Rogers was unprepared for the load on their systems. Fast forward to yesterday, and around 12PM PST, the systems crashed yet again!

While people had to wait and also have their iPhone 3G S units “on hold”, the bigger picture is not the systems crashing. It was more about the misinformed, confused, and stressed Rogers employees. You may recall that Rogers only announced their upgrade pricing 12 hours before the launch.

By doing so, their employees only had minutes before their shifts to grasp the new, complex upgrade policies and be able to explain them in layman’s terms to customer over and over again. This was the situation I found myself in yesterday on my quest towards my iPhone 3G S.

My Initial iPhone 3G S Upgrade Experience–Not Very Fun

I decided to visit the Rogers Plus store located nearby on Broadway/Arbutus in Vancouver. Although I had an iPhone 3G S “on hold” at a farther location, I decided to see if I could test the waters nearby first–boy, was that ever a mistake!

Upon entering the store around 3:30PM, I had to wait 15 minutes to get to the counter, which wasn’t extremely busy at the time. Once I got there, I explained that I wanted to do a HUP (Hardware Upgrade) on my wife’s account and buy the iPhone 3G S. My wife’s retention plan is worth keeping and extending for a couple more years since it works out to $30 after taxes/SAF for a plan that includes 200 daytime, 6PM E/W, CID, 100 LD, and 125 SMS.

Thinking About Long Term Savings with Another GSM Carrier for my iPhone

I didn’t want to extend my 3 year contract into a 4 year contract. My iPhone 3G plan is okay, but not the best and I want the choice to switch to other GSM carriers when they are setup here. Adding another year was not an option for me.

In the end, the rep said that there was no way they were going to sell me an iPhone 3G S. Why? Because my voice plan was less than $35/month and I wasn’t willing to commit to a 3 year data plan. She had a Rogers rep on the phone tell her this and that was final. This was today’s policy for everybody.

Wow. So Rogers has decided today’s launch would be about committing everyone who wanted an iPhone 3G S to $35/3yr data. I knew this information was false, so I quickly left the store, dejected and frustrated about my time wasted there.

Fast forward, X1Zero and his team of ninjas helped get me setup with a black 16GB iPhone 3G S, even though I didn’t meet the so called “terms” stated above. So, I have my iPhone 3G S and let’s just say I’m happy now. 🙂

Similar experiences shared by frustrated iPhoneinCanada.ca Readers:

Germapino:
I called Rogers and the ignorant young chick told me my upgrade would be $470 for an upgrade to the 3GS 32MB.
I told her she was wrong. She said the computer never lies.
I called again. 10 min wait. Informed woman said it’ll be $274 for 3GS 32MB.
Ensure you get someone who knows what’s going on. 1/2 the people there just learned about the 3GS during the first 15 mins of their shift.

Tommy:
I’m so disappointed today. I currently have a smartphone, so just to be sure I kept calling Rogers all week asking if I was eligible for the 3GS and the answer I kept getting was ‘yes’. Now come today I get to a Rogers store and I am told I’m not eligible. Then I call Rogers and they say I’m not eligible because I have a smartphone and I haven’t achieved the 2 years hardware upgrade status yet. When I joined Rogers just over a year ago they said hardware upgrade eligibility was 1 year. I’m totally, totally disappointed.

Jack:
Just thought I would share my story with everyone of trying to upgrade my 3G phone this morning. Like many, I got my 3G on July 11, 2008, and I was thrilled to find out that I qualified for $500 off the no-term price (see offer #2 above) – which means my 32GB Iphone 3GS would be $299. I went to the local Rogers store this morning with a print out of the offer from the Rogers website. In short – the store had never heard of the offer. They even had to call customer service and fax them my print out – and they still wouldn’t honour the offer. After a 90 minute ordeal, I left with no iPhone. I called cust service from home and had to read them the url of the offer on their own website. After being placed on hold for a while, they told me that they would honour the website special and are now sending me the iphone 3GS 32GB for $299. Beware of ignorant Rogers employees!

Positive Experiences Happened Too Of Course

Now, not all was negative about the launch. Lots of people did encounter competent and informed employees which enabled them to upgrade without a hitch. So the launch wasn’t that big of a FAIL, but still, you would think a large corporation like Rogers would be prepared for an iPhone launch by now. Let’s hope that maybe Rogers will actually learn from this for the future.

So if you’re still trying to nab an iPhone 3G S, my advice would be to find a rep that knows all the policies. People have had a lot of success calling over the phone to upgrade. If you encounter a bad rep, just hang up and try again.

As for the iPhone 3G S, my initial experience with the phone is WOW. The speed upgrade makes it painful to use my iPhone 3G. Every single aspect of the OS is now silky smooth like butter, with absolutely no delays compared to the 3G. Editing video can’t get any easier plus the instant upload to YouTube is pretty awesome. Expect a mini review to come!

myiphone3gs

For those that jumped on the 3G S, how do you like it so far? Anyone out there still trying to hunt one down?

Share:

  • Justin

    I love the new 3GS, with the added speed, one start to find the 3G a painfully slow machine. Can’t go back now. Hurray for 3GS!

  • Justin

    I love the new 3GS, with the added speed, one start to find the 3G a painfully slow machine. Can’t go back now. Hurray for 3GS!

  • Nafizur

    it was alright for me.. i got it but i had to wait 2 HOUR due to slow system and takes forever to load on their computers… i did a hup on my mom’s account because on mine i have to pay 500$ as i didnt spend over 100$ a month my bill is liek 49$ with tax.. so my mom was on tier 5 6700$ revenue.. so the phone was 174$ and no admin fee..so it was all good.

  • Nafizur

    it was alright for me.. i got it but i had to wait 2 HOUR due to slow system and takes forever to load on their computers… i did a hup on my mom’s account because on mine i have to pay 500$ as i didnt spend over 100$ a month my bill is liek 49$ with tax.. so my mom was on tier 5 6700$ revenue.. so the phone was 174$ and no admin fee..so it was all good.

  • Nafizur

    it was alright for me.. i got it but i had to wait 2 HOUR due to slow system and takes forever to load on their computers… i did a hup on my mom’s account because on mine i have to pay 500$ as i didnt spend over 100$ a month my bill is liek 49$ with tax.. so my mom was on tier 5 6700$ revenue.. so the phone was 174$ and no admin fee..so it was all good.

  • bob

    When it comes to the 3GS i was expecting a fail, apple released a product way to close to it older model, which seem too similar, what are the actual differences that you are paying for, majority that I see are software and any iphone user can get os 3.0 for free

  • bob

    When it comes to the 3GS i was expecting a fail, apple released a product way to close to it older model, which seem too similar, what are the actual differences that you are paying for, majority that I see are software and any iphone user can get os 3.0 for free

  • Mrexcuse

    Any problems transferring apps over to the new 3gs? How exactly do you go about doing that?

  • Mrexcuse

    Any problems transferring apps over to the new 3gs? How exactly do you go about doing that?

  • Mrexcuse

    Any problems transferring apps over to the new 3gs? How exactly do you go about doing that?

  • Anonymous

    Went to a Rogers store at 12pm Central time and asked for the offer 1 upgrade. They said they couldn’t do anything because the system was down. Fair enough I suppose. Called another place that said they could do it. Got there, and the same problem. It sucks, I’m going to the fair tonight with no video camera. I’m going to try again when the stores open, but I don’t have much hope.

  • Anonymous

    Went to a Rogers store at 12pm Central time and asked for the offer 1 upgrade. They said they couldn’t do anything because the system was down. Fair enough I suppose. Called another place that said they could do it. Got there, and the same problem. It sucks, I’m going to the fair tonight with no video camera. I’m going to try again when the stores open, but I don’t have much hope.

  • whoisfriend

    Went to a Rogers store at 12pm Central time and asked for the offer 1 upgrade. They said they couldn’t do anything because the system was down. Fair enough I suppose. Called another place that said they could do it. Got there, and the same problem. It sucks, I’m going to the fair tonight with no video camera. I’m going to try again when the stores open, but I don’t have much hope.

  • Me

    I got a 32GB white 3GS yesterday from Eaton Center in Toronto around 1ish. I had previously tried couple of other stores and they were both sold out of the 32GBs. I was lucky that when I got to the store, there were just 2 people in front of me and both were just making bill payments. When I asked if they have any 32GB white ones left, they said they had to check and when the guy came out waving one in his hands I said “Give it to me right NOW” LOL. I was ecstatic as I didn’t have high expectation that they would have any left.

    I am not qualify for a HUP becoz I got a Bold from Rogers last year so had to buy the phone outright which I don’t mind because don’t want to be tied for another 3 years. My overall experience was great. In and out the store in 20-25 mins. Went home put in the sim card and activated through iTunes with no problem. This phone is so much better than the Bold, I’m glad I switched.

  • Me

    I got a 32GB white 3GS yesterday from Eaton Center in Toronto around 1ish. I had previously tried couple of other stores and they were both sold out of the 32GBs. I was lucky that when I got to the store, there were just 2 people in front of me and both were just making bill payments. When I asked if they have any 32GB white ones left, they said they had to check and when the guy came out waving one in his hands I said “Give it to me right NOW” LOL. I was ecstatic as I didn’t have high expectation that they would have any left.

    I am not qualify for a HUP becoz I got a Bold from Rogers last year so had to buy the phone outright which I don’t mind because don’t want to be tied for another 3 years. My overall experience was great. In and out the store in 20-25 mins. Went home put in the sim card and activated through iTunes with no problem. This phone is so much better than the Bold, I’m glad I switched.

  • Me

    I got a 32GB white 3GS yesterday from Eaton Center in Toronto around 1ish. I had previously tried couple of other stores and they were both sold out of the 32GBs. I was lucky that when I got to the store, there were just 2 people in front of me and both were just making bill payments. When I asked if they have any 32GB white ones left, they said they had to check and when the guy came out waving one in his hands I said “Give it to me right NOW” LOL. I was ecstatic as I didn’t have high expectation that they would have any left.

    I am not qualify for a HUP becoz I got a Bold from Rogers last year so had to buy the phone outright which I don’t mind because don’t want to be tied for another 3 years. My overall experience was great. In and out the store in 20-25 mins. Went home put in the sim card and activated through iTunes with no problem. This phone is so much better than the Bold, I’m glad I switched.

  • Guest

    I remember why I never purchased an iPhone from Robbers last year, there DUMB AS SH*T! lol System always crashing (AGAIN), having to wait for over 50 minutes to get through a phone call to a rep. Then later that day having to call them and talking to a rep about my number…. after 20 minutes of repeating myself, shes like… ”Let me put u through to the correct people who can help you” WTF… LOL They could have done that in the beginning and I didnt have to wait 20 min repeating myself and not understanding what the hell there English was lol A few other current problems but not going to explain, everyone already knows how it is with Robbers!
    In the end, I got the iPhone 3GS early in the morning 🙂
    Lets hear what u have to discuss about your iPhone 3GS over at forums… http://www.iphoneincanada.ca/forums/showthread.php?t=5586

  • Guest

    I remember why I never purchased an iPhone from Robbers last year, there DUMB AS SH*T! lol System always crashing (AGAIN), having to wait for over 50 minutes to get through a phone call to a rep. Then later that day having to call them and talking to a rep about my number…. after 20 minutes of repeating myself, shes like… ”Let me put u through to the correct people who can help you” WTF… LOL They could have done that in the beginning and I didnt have to wait 20 min repeating myself and not understanding what the hell there English was lol A few other current problems but not going to explain, everyone already knows how it is with Robbers!
    In the end, I got the iPhone 3GS early in the morning 🙂
    Lets hear what u have to discuss about your iPhone 3GS over at forums… http://www.iphoneincanada.ca/forums/showthread.php?t=5586

  • Dusty

    I remember why I never purchased an iPhone from Robbers last year, there DUMB AS SH*T! lol System always crashing (AGAIN), having to wait for over 50 minutes to get through a phone call to a rep. Then later that day having to call them and talking to a rep about my number…. after 20 minutes of repeating myself, shes like… ”Let me put u through to the correct people who can help you” WTF… LOL They could have done that in the beginning and I didnt have to wait 20 min repeating myself and not understanding what the hell there English was lol A few other current problems but not going to explain, everyone already knows how it is with Robbers!
    In the end, I got the iPhone 3GS early in the morning 🙂
    Lets hear what u have to discuss about your iPhone 3GS over at forums… http://www.iphoneincanada.ca/forums/showthread.php?t=5586

  • Teen Wolf

    Called CS @ noon yesterday and said I was good to go for $299 32 gb upgrade. Didn’t want to wait for the phone to come in the mail so I went to a Rogers service store where s buddy of mine is a “team leader”. He was on hold with Rogers for probably 2 hrs total. I left without phone and just signed all the forms so I wouldn’t have to come back. I gave my friend a text @ around 6:30 and he said their system was down and that they told him I was not eligible for the upgrade(which we both know I am). He is going to try all over again for me today. Good thing I don’t have to go wait in a store like most people. That would make this experience x10 worse. Let’s cross our fingers and hope today is better.

  • Teen Wolf

    Called CS @ noon yesterday and said I was good to go for $299 32 gb upgrade. Didn’t want to wait for the phone to come in the mail so I went to a Rogers service store where s buddy of mine is a “team leader”. He was on hold with Rogers for probably 2 hrs total. I left without phone and just signed all the forms so I wouldn’t have to come back. I gave my friend a text @ around 6:30 and he said their system was down and that they told him I was not eligible for the upgrade(which we both know I am). He is going to try all over again for me today. Good thing I don’t have to go wait in a store like most people. That would make this experience x10 worse. Let’s cross our fingers and hope today is better.

  • Teen Wolf

    Called CS @ noon yesterday and said I was good to go for $299 32 gb upgrade. Didn’t want to wait for the phone to come in the mail so I went to a Rogers service store where s buddy of mine is a “team leader”. He was on hold with Rogers for probably 2 hrs total. I left without phone and just signed all the forms so I wouldn’t have to come back. I gave my friend a text @ around 6:30 and he said their system was down and that they told him I was not eligible for the upgrade(which we both know I am). He is going to try all over again for me today. Good thing I don’t have to go wait in a store like most people. That would make this experience x10 worse. Let’s cross our fingers and hope today is better.

  • Evilrogers:(

    Took too many tries to order the new iPhone online from rogers. The system kept going to an error screen and timing out. Finally today I was able to get my order through with no hitch, just waiting the 3-5 days for UPS to deliver. Hopefully all is sorted out by the time I activate the new phone. However, it’s not rogers fault they are incompetent, it’s the Canadian government’s fault by not allowing real competition. Without it consumers are forced to put up with Canada’s third world wireless carriers!

  • Evilrogers:(

    Took too many tries to order the new iPhone online from rogers. The system kept going to an error screen and timing out. Finally today I was able to get my order through with no hitch, just waiting the 3-5 days for UPS to deliver. Hopefully all is sorted out by the time I activate the new phone. However, it’s not rogers fault they are incompetent, it’s the Canadian government’s fault by not allowing real competition. Without it consumers are forced to put up with Canada’s third world wireless carriers!

  • Evilrogers:(

    Took too many tries to order the new iPhone online from rogers. The system kept going to an error screen and timing out. Finally today I was able to get my order through with no hitch, just waiting the 3-5 days for UPS to deliver. Hopefully all is sorted out by the time I activate the new phone. However, it’s not rogers fault they are incompetent, it’s the Canadian government’s fault by not allowing real competition. Without it consumers are forced to put up with Canada’s third world wireless carriers!

  • Carla24

    The launch was a fail here in Newfoundland as well. We had one store doing activations, the Rogers plus store on Topsail road in St. John’s. There were two guts doing activations, Terry and John. These guys were AWESOME. Even though the Rogers back end was down, these guys kept us entertained and did our hups and new activations via phone.

    I arrived at 1 pm and took number 22. They were at number 10. Because of the calling in part it took at least an hour wait on the phone for each person. A lot of people just left and didn’t wanna wait, but a few of us stuck it out.

    The systems and everything were fine for us until the west coast opened. (around 230 Nfld time).

    But we waited and the guys got us activated. I knew there would be issues, but was hoping Rogers learned from last year. Nope.

    I waited for 5.5 hrs for mine. But it was well worth it! I wanted to buy one in store yesterday instead of ordering over the phone/web because shipping to Nfld sucks and we usually have to wait a little longer.

    I’m now enjoying my 16gb white 3g s.

  • Carla24

    The launch was a fail here in Newfoundland as well. We had one store doing activations, the Rogers plus store on Topsail road in St. John’s. There were two guts doing activations, Terry and John. These guys were AWESOME. Even though the Rogers back end was down, these guys kept us entertained and did our hups and new activations via phone.

    I arrived at 1 pm and took number 22. They were at number 10. Because of the calling in part it took at least an hour wait on the phone for each person. A lot of people just left and didn’t wanna wait, but a few of us stuck it out.

    The systems and everything were fine for us until the west coast opened. (around 230 Nfld time).

    But we waited and the guys got us activated. I knew there would be issues, but was hoping Rogers learned from last year. Nope.

    I waited for 5.5 hrs for mine. But it was well worth it! I wanted to buy one in store yesterday instead of ordering over the phone/web because shipping to Nfld sucks and we usually have to wait a little longer.

    I’m now enjoying my 16gb white 3g s.

  • Carla24

    The launch was a fail here in Newfoundland as well. We had one store doing activations, the Rogers plus store on Topsail road in St. John’s. There were two guts doing activations, Terry and John. These guys were AWESOME. Even though the Rogers back end was down, these guys kept us entertained and did our hups and new activations via phone.

    I arrived at 1 pm and took number 22. They were at number 10. Because of the calling in part it took at least an hour wait on the phone for each person. A lot of people just left and didn’t wanna wait, but a few of us stuck it out.

    The systems and everything were fine for us until the west coast opened. (around 230 Nfld time).

    But we waited and the guys got us activated. I knew there would be issues, but was hoping Rogers learned from last year. Nope.

    I waited for 5.5 hrs for mine. But it was well worth it! I wanted to buy one in store yesterday instead of ordering over the phone/web because shipping to Nfld sucks and we usually have to wait a little longer.

    I’m now enjoying my 16gb white 3g s.

  • Phil

    FIDO RIP OFF! I have a $40 city fido plan with $11 v/m & text. I was told over the phone a few times I could get an upgrade price by adding the $30 date plan. Yesterday, it was NO WAY. My only option was to pay full price.
    I spoke to a manager on the phone and she said there was no way she could do anything. Fido has the worst customer service ever. They can tell you anything they want and then F. U. when they don’t come through.

  • Phil

    FIDO RIP OFF! I have a $40 city fido plan with $11 v/m & text. I was told over the phone a few times I could get an upgrade price by adding the $30 date plan. Yesterday, it was NO WAY. My only option was to pay full price.
    I spoke to a manager on the phone and she said there was no way she could do anything. Fido has the worst customer service ever. They can tell you anything they want and then F. U. when they don’t come through.

  • Phil

    FIDO RIP OFF! I have a $40 city fido plan with $11 v/m & text. I was told over the phone a few times I could get an upgrade price by adding the $30 date plan. Yesterday, it was NO WAY. My only option was to pay full price.
    I spoke to a manager on the phone and she said there was no way she could do anything. Fido has the worst customer service ever. They can tell you anything they want and then F. U. when they don’t come through.

  • Aaron Hokanson

    @Mrexcuse: I just backed up my 3G, and then plugged in my 3G S. It asked me if I wanted to restore my new phone from the backup I just created, and I said yes. 15 minutes later everything was on my new phone. Easy peasy.

    BTW: LOVING the 3G S! So awesome! The map direction orientation is wicked! lol

  • Aaron Hokanson

    @Mrexcuse: I just backed up my 3G, and then plugged in my 3G S. It asked me if I wanted to restore my new phone from the backup I just created, and I said yes. 15 minutes later everything was on my new phone. Easy peasy.

    BTW: LOVING the 3G S! So awesome! The map direction orientation is wicked! lol

  • Aaron Hokanson

    @Mrexcuse: I just backed up my 3G, and then plugged in my 3G S. It asked me if I wanted to restore my new phone from the backup I just created, and I said yes. 15 minutes later everything was on my new phone. Easy peasy.

    BTW: LOVING the 3G S! So awesome! The map direction orientation is wicked! lol

  • Rawbear

    I bought a 3Gs from a Fido store at Carrefour Laval and was lucky enough to be served by a knowledgeable employee. I have an old $20/200minutes plan and all I had to do was add the $30/6Gig plan for 3 years (with a maximum $100 cancellation fee). Everything works fine!

  • Rawbear

    I bought a 3Gs from a Fido store at Carrefour Laval and was lucky enough to be served by a knowledgeable employee. I have an old $20/200minutes plan and all I had to do was add the $30/6Gig plan for 3 years (with a maximum $100 cancellation fee). Everything works fine!

  • Rawbear

    I bought a 3Gs from a Fido store at Carrefour Laval and was lucky enough to be served by a knowledgeable employee. I have an old $20/200minutes plan and all I had to do was add the $30/6Gig plan for 3 years (with a maximum $100 cancellation fee). Everything works fine!

  • Jay

    Yeah my girlfriend had a very inconstant story with rogers. She called on thursday before the launch just to find out what her options were. She was told then she could get the 8gb 3g for $250 based on her credits and such.

    She calls back Friday morning and is told “nope, you are not eligible for an iPhone unless you buy it outright”

    She calls back a 3rd time, about an hour later and gets “oh no problem, you have lots of credits on your account, you’ve never had a hardware upgrade in over 2 years, that’ll be $49 for the 8gb phone” She of course pulled the trigger on the 8gb phone.

  • Jay

    Yeah my girlfriend had a very inconstant story with rogers. She called on thursday before the launch just to find out what her options were. She was told then she could get the 8gb 3g for $250 based on her credits and such.

    She calls back Friday morning and is told “nope, you are not eligible for an iPhone unless you buy it outright”

    She calls back a 3rd time, about an hour later and gets “oh no problem, you have lots of credits on your account, you’ve never had a hardware upgrade in over 2 years, that’ll be $49 for the 8gb phone” She of course pulled the trigger on the 8gb phone.

  • Jay

    Yeah my girlfriend had a very inconstant story with rogers. She called on thursday before the launch just to find out what her options were. She was told then she could get the 8gb 3g for $250 based on her credits and such.

    She calls back Friday morning and is told “nope, you are not eligible for an iPhone unless you buy it outright”

    She calls back a 3rd time, about an hour later and gets “oh no problem, you have lots of credits on your account, you’ve never had a hardware upgrade in over 2 years, that’ll be $49 for the 8gb phone” She of course pulled the trigger on the 8gb phone.

  • Beavisaur

    I like how rogers has an ad here on iphoneincanada 🙂

  • Beavisaur

    I like how rogers has an ad here on iphoneincanada 🙂

  • Beavisaur

    I like how rogers has an ad here on iphoneincanada 🙂

  • Don

    My experience was so positive that I am sure I got an ex-Westjet employee.

    I called a couple of days ago to try to get the iPhone in the shared rocket Internet stick deal (teathering disables the phone). The agent said I should wait for 2 days until the 3gs comes out because they didn’t take pre-orders so I would get an old phone BUT SHE WOULD PHONE ME ON FRIDAY about 9am.

    We spent a while trying to figure out a way to work around the rules and get 2 devices on the iPhone plan. She promised to research it before calling me back.

    At 11 am Friday she called me, appologising for being late because things were hectic and the system was down.

    She said that I could get the 2 device deal but it is on a special 1g data plan with a fixed voice plan and I would loose my sweet retention voice plan with roadside auto, so we set up the 6g plan and my 32g 3gs in on it’s way!

    Wow! That’s service!

  • Don

    My experience was so positive that I am sure I got an ex-Westjet employee.

    I called a couple of days ago to try to get the iPhone in the shared rocket Internet stick deal (teathering disables the phone). The agent said I should wait for 2 days until the 3gs comes out because they didn’t take pre-orders so I would get an old phone BUT SHE WOULD PHONE ME ON FRIDAY about 9am.

    We spent a while trying to figure out a way to work around the rules and get 2 devices on the iPhone plan. She promised to research it before calling me back.

    At 11 am Friday she called me, appologising for being late because things were hectic and the system was down.

    She said that I could get the 2 device deal but it is on a special 1g data plan with a fixed voice plan and I would loose my sweet retention voice plan with roadside auto, so we set up the 6g plan and my 32g 3gs in on it’s way!

    Wow! That’s service!

  • Don

    My experience was so positive that I am sure I got an ex-Westjet employee.

    I called a couple of days ago to try to get the iPhone in the shared rocket Internet stick deal (teathering disables the phone). The agent said I should wait for 2 days until the 3gs comes out because they didn’t take pre-orders so I would get an old phone BUT SHE WOULD PHONE ME ON FRIDAY about 9am.

    We spent a while trying to figure out a way to work around the rules and get 2 devices on the iPhone plan. She promised to research it before calling me back.

    At 11 am Friday she called me, appologising for being late because things were hectic and the system was down.

    She said that I could get the 2 device deal but it is on a special 1g data plan with a fixed voice plan and I would loose my sweet retention voice plan with roadside auto, so we set up the 6g plan and my 32g 3gs in on it’s way!

    Wow! That’s service!

  • Don

    I forgot to mention, the secret phrase to bypass the IVR (voice response system) and get straight to a customer care agent is “Cancel my account”.

  • Don

    I forgot to mention, the secret phrase to bypass the IVR (voice response system) and get straight to a customer care agent is “Cancel my account”.

  • Don

    I forgot to mention, the secret phrase to bypass the IVR (voice response system) and get straight to a customer care agent is “Cancel my account”.

  • Geoffrey

    Funny, I purchased an iphone 3g used and ported my # from koodo to rogers in february, and made sure I got a plan and everything that would not have any type of contract associated with it. Just checked online to see if I can get the 3gs and it says I havent been a customer for a year yet, so im not eligable for a hup. If they are gonna make all these weird offers etc, they should have it available in all places, not just in the heads of their moron employees.

  • Geoffrey

    Funny, I purchased an iphone 3g used and ported my # from koodo to rogers in february, and made sure I got a plan and everything that would not have any type of contract associated with it. Just checked online to see if I can get the 3gs and it says I havent been a customer for a year yet, so im not eligable for a hup. If they are gonna make all these weird offers etc, they should have it available in all places, not just in the heads of their moron employees.

  • Geoffrey

    Funny, I purchased an iphone 3g used and ported my # from koodo to rogers in february, and made sure I got a plan and everything that would not have any type of contract associated with it. Just checked online to see if I can get the 3gs and it says I havent been a customer for a year yet, so im not eligable for a hup. If they are gonna make all these weird offers etc, they should have it available in all places, not just in the heads of their moron employees.

  • Mike

    Unfortunately, because of a Rogers system glitch, after waiting over an hour in line, and another 45 minutes for the store employee to get through on the phone, there is a glitch in their system that says, because I did a warranty replacement of my iPhone 3G, that they are only able to mail me one.

    They said that this should be cleared up by Monday and I can probably pick a phone up at the store. So basically about 2 hours of waiting to find out that I can’t have my new iPhone until Monday.

    The Rogers store employee was just as frustrated as me. This was rediculous. Because Rogers sold me a defective iPhone last year, I am put through HUGE inconvenience this year. Unacceptable Rogers!

  • Mike

    Unfortunately, because of a Rogers system glitch, after waiting over an hour in line, and another 45 minutes for the store employee to get through on the phone, there is a glitch in their system that says, because I did a warranty replacement of my iPhone 3G, that they are only able to mail me one.

    They said that this should be cleared up by Monday and I can probably pick a phone up at the store. So basically about 2 hours of waiting to find out that I can’t have my new iPhone until Monday.

    The Rogers store employee was just as frustrated as me. This was rediculous. Because Rogers sold me a defective iPhone last year, I am put through HUGE inconvenience this year. Unacceptable Rogers!

  • Mike

    Unfortunately, because of a Rogers system glitch, after waiting over an hour in line, and another 45 minutes for the store employee to get through on the phone, there is a glitch in their system that says, because I did a warranty replacement of my iPhone 3G, that they are only able to mail me one.

    They said that this should be cleared up by Monday and I can probably pick a phone up at the store. So basically about 2 hours of waiting to find out that I can’t have my new iPhone until Monday.

    The Rogers store employee was just as frustrated as me. This was rediculous. Because Rogers sold me a defective iPhone last year, I am put through HUGE inconvenience this year. Unacceptable Rogers!

  • Caisse

    @ Phil
    Fido has the best customer service of all cellphone carriers!

    Sadly it seems that YOU had false information about Fido’s upgrade program for the iPhone 3GS.

    All the info that you needed to know was easily accessible from this blog so you should only blame yourself, not others.

  • Caisse

    @ Phil
    Fido has the best customer service of all cellphone carriers!

    Sadly it seems that YOU had false information about Fido’s upgrade program for the iPhone 3GS.

    All the info that you needed to know was easily accessible from this blog so you should only blame yourself, not others.

  • Appleman

    Finally got mine this morning, after being first in line yesterday, but the syatem was down or whatnot. Im happy now that i have it, and im glad i got the $299 pricing.

  • Appleman

    Finally got mine this morning, after being first in line yesterday, but the syatem was down or whatnot. Im happy now that i have it, and im glad i got the $299 pricing.

  • Kerry

    Half a dozen Rogers wireless stores in Victoria never received phones and are still without them on Saturday. Apparently they’re coming on Monday. Again, bullshit.

  • Kerry

    Half a dozen Rogers wireless stores in Victoria never received phones and are still without them on Saturday. Apparently they’re coming on Monday. Again, bullshit.

  • Newman

    I went to the Arbutus-Vancouver store after 6pm. By then all possible fallacies by the staff there had already occurred and they were better informed about the 3GS and the upgrade plans. I added a new phone (porting from Bell) to my existing account and everything took less than 15 mins (there was a 15 minute lineup though, so technically 30 mins). Everyone was demanding a black 32G, but having prior experience with the fingerprint magnet I had very early on decided on the white model. There was plenty of white 32Gb phones and I was a happy camper 30mins after I entered the store 🙂 The key is to let the Rogers reps learn from their previous mistakes and that makes your transition smooth.

  • Newman

    I went to the Arbutus-Vancouver store after 6pm. By then all possible fallacies by the staff there had already occurred and they were better informed about the 3GS and the upgrade plans. I added a new phone (porting from Bell) to my existing account and everything took less than 15 mins (there was a 15 minute lineup though, so technically 30 mins). Everyone was demanding a black 32G, but having prior experience with the fingerprint magnet I had very early on decided on the white model. There was plenty of white 32Gb phones and I was a happy camper 30mins after I entered the store 🙂 The key is to let the Rogers reps learn from their previous mistakes and that makes your transition smooth.

  • Brendan

    What about Apples activation servers not being able to handle the 3.0 upgrade 2 days ago and does that mean Apple is a shite company as well? What a bunch of whiners

  • Brendan

    What about Apples activation servers not being able to handle the 3.0 upgrade 2 days ago and does that mean Apple is a shite company as well? What a bunch of whiners

  • Brendan

    What about Apples activation servers not being able to handle the 3.0 upgrade 2 days ago and does that mean Apple is a shite company as well? What a bunch of whiners

  • itsmegerald

    Just got back from very smooth experince at Eaton Centre. they have just received a shipment G3 S all models. As much as I like to bitch about Rogers, $500 off the retail made it a pretty easy deal to make for me. Especially an 8GB, use it heavily, and was getting tired of charging and slow operating speed. Particularly impressed with email speed, the smudge proof screen and the increased picture quality. A fun app like Koi Pond performs a such an increased level that it really feels like a whole new phone. The Rogers guy [Alain] was courteous, helpful and fast.

  • itsmegerald

    Just got back from very smooth experince at Eaton Centre. they have just received a shipment G3 S all models. As much as I like to bitch about Rogers, $500 off the retail made it a pretty easy deal to make for me. Especially an 8GB, use it heavily, and was getting tired of charging and slow operating speed. Particularly impressed with email speed, the smudge proof screen and the increased picture quality. A fun app like Koi Pond performs a such an increased level that it really feels like a whole new phone. The Rogers guy [Alain] was courteous, helpful and fast.

  • itsmegerald

    Just got back from very smooth experince at Eaton Centre. they have just received a shipment G3 S all models. As much as I like to bitch about Rogers, $500 off the retail made it a pretty easy deal to make for me. Especially an 8GB, use it heavily, and was getting tired of charging and slow operating speed. Particularly impressed with email speed, the smudge proof screen and the increased picture quality. A fun app like Koi Pond performs a such an increased level that it really feels like a whole new phone. The Rogers guy [Alain] was courteous, helpful and fast.

  • Mirth

    Where do I start?

    I had an 8:00pm appointment with the Apple Store downtown Vancouver, I called them regularly to check on the availability of Fido-branded 32Gb Black phones. “still a go”. I explained to each phone rep that I am an existing customer and will be upgrading with the special price-offer.

    I arrived early for my appointment– I’m kinda weird that way– actually, it was really early. I was talking with the “wall of orange-shirted apple staff” by 6pm instead of 8. They suggested that we stand in the walk-in lineup to see if it gets us in faster than waiting till 8. It was great. They were fun, friendly, and even offered bottled water to my wife and I.

    That is when it went wrong. One of the reps came by to ask what we were doing and when I said upgrading a 3G into a 3Gs, she explained that Rogers has cancelled their ability to sell the units with the special pricing offers.

    I ended up, at the Apple Store Manager’s suggestion, walking to the Fido dealer at the end of the mall… Waiting for 65 minutes, only to have the guy 2 people in front of me get the last 32gb phone. (I should say that when I first arrived, they said there were “plenty of phones”)

    Disgusted, I walked back to my wife who insisted on staying in the lineup at the Apple Store for me. (she is great)

    We were next in line by the time I got there. We walked into the store 15 minutes before my scheduled appointment.

    The “blue shirt” apple person helped me. He explained that their system couldn’t apply the discounts, but that he might still be able to sell me a phone.

    We tried. It took a while. and a few extra “darker blue shirted” staff and finally the phone was on my account. I paid full bang for it, but the fido rep on the phone said I could go into any fido store with the receipt and get credit applied to my bill.

    I was really frustrated. Apple kept telling me there was no problem and to come on down. When I arrived, “Rogers and Fido was changing the rules on us minute-by-minute” (that was a direct quote from the manager at the Apple Store)

    I’m really disappointed in how Rogers and Fido (that means Rogers, of course) handled this for the second time around. I can’t wait until the competition kicks in. At least I managed to NOT extend my contract. At least I managed to GET the 3Gs, and at least I didn’t have to kill any Fido, Rogers, Apple staff in order for it to happen. Even better, I didn’t have to hang myself at the end of it… but only barely.

    3Gs phone is okay. Would I race out and buy one if I wasn’t trying to develop software for it… probably not. But… there we go.

    (sorry for the wall of text here, but I’ve got lots to say about this process… and I’ve managed to hold much of my comments back)

  • Mirth

    Where do I start?

    I had an 8:00pm appointment with the Apple Store downtown Vancouver, I called them regularly to check on the availability of Fido-branded 32Gb Black phones. “still a go”. I explained to each phone rep that I am an existing customer and will be upgrading with the special price-offer.

    I arrived early for my appointment– I’m kinda weird that way– actually, it was really early. I was talking with the “wall of orange-shirted apple staff” by 6pm instead of 8. They suggested that we stand in the walk-in lineup to see if it gets us in faster than waiting till 8. It was great. They were fun, friendly, and even offered bottled water to my wife and I.

    That is when it went wrong. One of the reps came by to ask what we were doing and when I said upgrading a 3G into a 3Gs, she explained that Rogers has cancelled their ability to sell the units with the special pricing offers.

    I ended up, at the Apple Store Manager’s suggestion, walking to the Fido dealer at the end of the mall… Waiting for 65 minutes, only to have the guy 2 people in front of me get the last 32gb phone. (I should say that when I first arrived, they said there were “plenty of phones”)

    Disgusted, I walked back to my wife who insisted on staying in the lineup at the Apple Store for me. (she is great)

    We were next in line by the time I got there. We walked into the store 15 minutes before my scheduled appointment.

    The “blue shirt” apple person helped me. He explained that their system couldn’t apply the discounts, but that he might still be able to sell me a phone.

    We tried. It took a while. and a few extra “darker blue shirted” staff and finally the phone was on my account. I paid full bang for it, but the fido rep on the phone said I could go into any fido store with the receipt and get credit applied to my bill.

    I was really frustrated. Apple kept telling me there was no problem and to come on down. When I arrived, “Rogers and Fido was changing the rules on us minute-by-minute” (that was a direct quote from the manager at the Apple Store)

    I’m really disappointed in how Rogers and Fido (that means Rogers, of course) handled this for the second time around. I can’t wait until the competition kicks in. At least I managed to NOT extend my contract. At least I managed to GET the 3Gs, and at least I didn’t have to kill any Fido, Rogers, Apple staff in order for it to happen. Even better, I didn’t have to hang myself at the end of it… but only barely.

    3Gs phone is okay. Would I race out and buy one if I wasn’t trying to develop software for it… probably not. But… there we go.

    (sorry for the wall of text here, but I’ve got lots to say about this process… and I’ve managed to hold much of my comments back)

  • Garry

    Got the only 32gb white from a local dealer. Rough experience but with help of Rob Manne I was able to get the mistakes the dealer made corrected. The new phone is worth the upgrade IMO and the rogers offices have my appreciation for helping me out. I wish dealers would be more knowledgeable of what they sell.

  • Garry

    Got the only 32gb white from a local dealer. Rough experience but with help of Rob Manne I was able to get the mistakes the dealer made corrected. The new phone is worth the upgrade IMO and the rogers offices have my appreciation for helping me out. I wish dealers would be more knowledgeable of what they sell.

  • Mirth

    Where do I start?

    I had an 8:00pm appointment with the Apple Store downtown Vancouver, I called them regularly to check on the availability of Fido-branded 32Gb Black phones. “still a go”. I explained to each phone rep that I am an existing customer and will be upgrading with the special price-offer.

    I arrived early for my appointment– I’m kinda weird that way– actually, it was really early. I was talking with the “wall of orange-shirted apple staff” by 6pm instead of 8. They suggested that we stand in the walk-in lineup to see if it gets us in faster than waiting till 8. It was great. They were fun, friendly, and even offered bottled water to my wife and I.

    That is when it went wrong. One of the reps came by to ask what we were doing and when I said upgrading a 3G into a 3Gs, she explained that Rogers has cancelled their ability to sell the units with the special pricing offers.

    I ended up, at the Apple Store Manager’s suggestion, walking to the Fido dealer at the end of the mall… Waiting for 65 minutes, only to have the guy 2 people in front of me get the last 32gb phone. (I should say that when I first arrived, they said there were “plenty of phones”)

    Disgusted, I walked back to my wife who insisted on staying in the lineup at the Apple Store for me. (she is great)

    We were next in line by the time I got there. We walked into the store 15 minutes before my scheduled appointment.

    The “blue shirt” apple person helped me. He explained that their system couldn’t apply the discounts, but that he might still be able to sell me a phone.

    We tried. It took a while. and a few extra “darker blue shirted” staff and finally the phone was on my account. I paid full bang for it, but the fido rep on the phone said I could go into any fido store with the receipt and get credit applied to my bill.

    I was really frustrated. Apple kept telling me there was no problem and to come on down. When I arrived, “Rogers and Fido was changing the rules on us minute-by-minute” (that was a direct quote from the manager at the Apple Store)

    I’m really disappointed in how Rogers and Fido (that means Rogers, of course) handled this for the second time around. I can’t wait until the competition kicks in. At least I managed to NOT extend my contract. At least I managed to GET the 3Gs, and at least I didn’t have to kill any Fido, Rogers, Apple staff in order for it to happen. Even better, I didn’t have to hang myself at the end of it… but only barely.

    3Gs phone is okay. Would I race out and buy one if I wasn’t trying to develop software for it… probably not. But… there we go.

    (sorry for the wall of text here, but I’ve got lots to say about this process… and I’ve managed to hold much of my comments back)

  • Garry

    Got the only 32gb white from a local dealer. Rough experience but with help of Rob Manne I was able to get the mistakes the dealer made corrected. The new phone is worth the upgrade IMO and the rogers offices have my appreciation for helping me out. I wish dealers would be more knowledgeable of what they sell.

  • Andre

    Apart from their systems being dreadfully slow, I had a good experience. Waited maybe 5 minutes in line to find out they had one left. I’m on a corporate plan, so I expected a hassle. I had phoned the business office in advance, and was told $499 for the 16GB. In the store, he told me the exact same thing.

    After wrestling with the system for over an hour, the guy pulled off the sale and I walked out happy.

    The interesting part – he said they had only received 4 phones! I guess the demand was lower this time around, since I got number 4 at about 2:30PM.

  • Andre

    Apart from their systems being dreadfully slow, I had a good experience. Waited maybe 5 minutes in line to find out they had one left. I’m on a corporate plan, so I expected a hassle. I had phoned the business office in advance, and was told $499 for the 16GB. In the store, he told me the exact same thing.

    After wrestling with the system for over an hour, the guy pulled off the sale and I walked out happy.

    The interesting part – he said they had only received 4 phones! I guess the demand was lower this time around, since I got number 4 at about 2:30PM.

  • I got a very good experience. I have call Rogers. the guy say me am not eligible, but I have insisted on the point I have read on IphoneInCanada.ca for who buy the iphone 3g between 11 july and 30 september 2008 and the guys put me on hold and when it come back it tell me I will be elligible after 11 july. I ask him if it possible to upgrade now else to recall them after 11 july 2009 and he said yes and ask me for the color and size (16/32gb) I want and tell me the phone will be ship in 5-7 open day. it take 10 minute. I dont spend gaz to go the the nearest dealer and I dont spend time waiting in line. And for the time I have save, I have work, and the work I did pay the phone uprade! 🙂 and I will sell my iphone 3g 500$ when I will receive my 3gs! Good thing for only 1 week of waiting!

  • I got a very good experience. I have call Rogers. the guy say me am not eligible, but I have insisted on the point I have read on IphoneInCanada.ca for who buy the iphone 3g between 11 july and 30 september 2008 and the guys put me on hold and when it come back it tell me I will be elligible after 11 july. I ask him if it possible to upgrade now else to recall them after 11 july 2009 and he said yes and ask me for the color and size (16/32gb) I want and tell me the phone will be ship in 5-7 open day. it take 10 minute. I dont spend gaz to go the the nearest dealer and I dont spend time waiting in line. And for the time I have save, I have work, and the work I did pay the phone uprade! 🙂 and I will sell my iphone 3g 500$ when I will receive my 3gs! Good thing for only 1 week of waiting!

  • Ali K

    i booked an iphone 3gs at the apple store yesterday went in to pick it up at 3 and came out 5 hours later but i did manage to get one. Apple employees had great customer service but it was rogers and infact fido too that was the problem. due to rogers and fido releasing there prices and policies on the last minute the upgrade software was not available to apple employees and to activate the phone they had to call in i saw a few people buy the phone outright just cause it was taking so long . i am not even joking, the guy helping me was on the phone for 1 hour 45 mins after which he got through and rogers said i couldnt upgrade due to some new policy. then i called in and figured it out the guy called back and bam another 2 hours and hes still on the phone at the end of it i did get one but wow it took a lot of patience on my part and the apple employeess.
    People learn from their mistakes but rogers bloody does’nt a**holes !!!!!!!
    on another note the phone is amazing to use still learning how to use the compass in maps properly for some reason its not that acurate.

  • Ali K

    i booked an iphone 3gs at the apple store yesterday went in to pick it up at 3 and came out 5 hours later but i did manage to get one. Apple employees had great customer service but it was rogers and infact fido too that was the problem. due to rogers and fido releasing there prices and policies on the last minute the upgrade software was not available to apple employees and to activate the phone they had to call in i saw a few people buy the phone outright just cause it was taking so long . i am not even joking, the guy helping me was on the phone for 1 hour 45 mins after which he got through and rogers said i couldnt upgrade due to some new policy. then i called in and figured it out the guy called back and bam another 2 hours and hes still on the phone at the end of it i did get one but wow it took a lot of patience on my part and the apple employeess.
    People learn from their mistakes but rogers bloody does’nt a**holes !!!!!!!
    on another note the phone is amazing to use still learning how to use the compass in maps properly for some reason its not that acurate.

  • Ali K

    i booked an iphone 3gs at the apple store yesterday went in to pick it up at 3 and came out 5 hours later but i did manage to get one. Apple employees had great customer service but it was rogers and infact fido too that was the problem. due to rogers and fido releasing there prices and policies on the last minute the upgrade software was not available to apple employees and to activate the phone they had to call in i saw a few people buy the phone outright just cause it was taking so long . i am not even joking, the guy helping me was on the phone for 1 hour 45 mins after which he got through and rogers said i couldnt upgrade due to some new policy. then i called in and figured it out the guy called back and bam another 2 hours and hes still on the phone at the end of it i did get one but wow it took a lot of patience on my part and the apple employeess.
    People learn from their mistakes but rogers bloody does’nt a**holes !!!!!!!
    on another note the phone is amazing to use still learning how to use the compass in maps properly for some reason its not that acurate.

  • BG

    I wasn’t upgrading, but making the dreaded jump back to the Rogers world. I only got out ten months ago…but I couldn’t resist the iPhone any longer. At least I’m with Fido, which makes me feel slightly better, even if they are a roger’s counterpart. It’s funny there were so many lines. I got my phone in Nanaimo, BC. Went to Costco first, they had no 32 gig phones, not because they sold out, they just didn’t get them. I found a 32gig white at the mall’s wireless wave. Went v. smoothly. No lines. No hassle.

  • BG

    I wasn’t upgrading, but making the dreaded jump back to the Rogers world. I only got out ten months ago…but I couldn’t resist the iPhone any longer. At least I’m with Fido, which makes me feel slightly better, even if they are a roger’s counterpart. It’s funny there were so many lines. I got my phone in Nanaimo, BC. Went to Costco first, they had no 32 gig phones, not because they sold out, they just didn’t get them. I found a 32gig white at the mall’s wireless wave. Went v. smoothly. No lines. No hassle.

  • BG

    I wasn’t upgrading, but making the dreaded jump back to the Rogers world. I only got out ten months ago…but I couldn’t resist the iPhone any longer. At least I’m with Fido, which makes me feel slightly better, even if they are a roger’s counterpart. It’s funny there were so many lines. I got my phone in Nanaimo, BC. Went to Costco first, they had no 32 gig phones, not because they sold out, they just didn’t get them. I found a 32gig white at the mall’s wireless wave. Went v. smoothly. No lines. No hassle.

  • Anonymous

    wow – now I’m really confused –

    I’m paying like $100 a month – I have Rogers “iPhone” data/voice plan – but it seems like you’re paying a lot less. Trying to figure out their plan options is proving to be near impossible. (i was told if I make any changes to my plan – which I have – that they start your 3 year contract over !)

    Anyone got any advice – I rarely use voice calls but I’m using Twitter, Email, and Text messaging frequently.

    I JUST got my iPhone 3G about 4 months ago (before I heard anything about the 3G S) so I’m guessing (based on all I’ve read) that I’m not even gonna be close to qualifying for any reasonable upgrade to the 3G S?

  • Anonymous

    wow – now I’m really confused –

    I’m paying like $100 a month – I have Rogers “iPhone” data/voice plan – but it seems like you’re paying a lot less. Trying to figure out their plan options is proving to be near impossible. (i was told if I make any changes to my plan – which I have – that they start your 3 year contract over !)

    Anyone got any advice – I rarely use voice calls but I’m using Twitter, Email, and Text messaging frequently.

    I JUST got my iPhone 3G about 4 months ago (before I heard anything about the 3G S) so I’m guessing (based on all I’ve read) that I’m not even gonna be close to qualifying for any reasonable upgrade to the 3G S?

  • Rob

    wow – now I’m really confused –

    I’m paying like $100 a month – I have Rogers “iPhone” data/voice plan – but it seems like you’re paying a lot less. Trying to figure out their plan options is proving to be near impossible. (i was told if I make any changes to my plan – which I have – that they start your 3 year contract over !)

    Anyone got any advice – I rarely use voice calls but I’m using Twitter, Email, and Text messaging frequently.

    I JUST got my iPhone 3G about 4 months ago (before I heard anything about the 3G S) so I’m guessing (based on all I’ve read) that I’m not even gonna be close to qualifying for any reasonable upgrade to the 3G S?

  • Inv

    Called around and asked if anywhere had White 32GB’s. Couldn’t find any, but got the last 32GB that Rogers Plus had.
    Took an hour or so for the Rogers Server to work, at 2pm.
    My5Local+6GBdata.
    The only problem other than the server was that the 6GB plan wasn’t on the site for them. They added the 1GB plan and fixed it for me this morning.

    I’m one happy customer.
    The staff at North Bay,ON’s Rogers Plus in Northgate are great. Good sense of humor too.

  • Inv

    Called around and asked if anywhere had White 32GB’s. Couldn’t find any, but got the last 32GB that Rogers Plus had.
    Took an hour or so for the Rogers Server to work, at 2pm.
    My5Local+6GBdata.
    The only problem other than the server was that the 6GB plan wasn’t on the site for them. They added the 1GB plan and fixed it for me this morning.

    I’m one happy customer.
    The staff at North Bay,ON’s Rogers Plus in Northgate are great. Good sense of humor too.

  • Inv

    Called around and asked if anywhere had White 32GB’s. Couldn’t find any, but got the last 32GB that Rogers Plus had.
    Took an hour or so for the Rogers Server to work, at 2pm.
    My5Local+6GBdata.
    The only problem other than the server was that the 6GB plan wasn’t on the site for them. They added the 1GB plan and fixed it for me this morning.

    I’m one happy customer.
    The staff at North Bay,ON’s Rogers Plus in Northgate are great. Good sense of humor too.

  • Justin

    How did you get them to honour the option #2 deal? I couldn’t convince them and went ahead anyway hoping I could get reimbursed later after calling in to customer support

  • Justin

    How did you get them to honour the option #2 deal? I couldn’t convince them and went ahead anyway hoping I could get reimbursed later after calling in to customer support

  • Justin

    How did you get them to honour the option #2 deal? I couldn’t convince them and went ahead anyway hoping I could get reimbursed later after calling in to customer support

  • Justin

    How did you get them To honour Option #2?

  • Justin

    How did you get them To honour Option #2?

  • Justin

    How did you get them To honour Option #2?

  • eric

    Hey, why would a new customer choose Rogers instead of Fido?

    I’m going through the web pages online and it’s always seems much cheaper monthly on Fido – especially if you want called ID, and don’t need more than 200 minutes daytime.

    btw, is it normal that the 6GB data plan is not available online on fido.ca

  • eric

    Hey, why would a new customer choose Rogers instead of Fido?

    I’m going through the web pages online and it’s always seems much cheaper monthly on Fido – especially if you want called ID, and don’t need more than 200 minutes daytime.

    btw, is it normal that the 6GB data plan is not available online on fido.ca

  • eric

    Hey, why would a new customer choose Rogers instead of Fido?

    I’m going through the web pages online and it’s always seems much cheaper monthly on Fido – especially if you want called ID, and don’t need more than 200 minutes daytime.

    btw, is it normal that the 6GB data plan is not available online on fido.ca

  • Pingback: iPhone in Canada Blog()

  • David

    For people who are new to the iPhone like myself, make sure your carrier gave you the right voice messaging option. My phone was programmed with the standard voice message, caller id and “who called” value pack, not the value pack that has visual voice messaging.

  • David

    For people who are new to the iPhone like myself, make sure your carrier gave you the right voice messaging option. My phone was programmed with the standard voice message, caller id and “who called” value pack, not the value pack that has visual voice messaging.

  • David

    For people who are new to the iPhone like myself, make sure your carrier gave you the right voice messaging option. My phone was programmed with the standard voice message, caller id and “who called” value pack, not the value pack that has visual voice messaging.

  • kai

    My experience:

    On Friday I called two CSR and they both said that I was eligible for “offer 2” the $500 discount on the contract free price with the addition of 12 mo on your contract. I put my iPhone 3G white 16 gigs on craigslist for $350 (pretty cheap now that I think about it) and within 5 minutes I got 10 responses. I sold it today for that price and everything went smoothly until I stepped into the Rogers store. Waited 30 minutes to get to a representative (they had several black 32 gb 3gs’ in stock) and I wanted one. After another 15 minutes of playing on the computer the guy told me that he “see’s the price but cannot give it to me”. I told him about the offer, I showed him the website and I told him that I had a guy on the phone checking that I was eligible. He told me to call a representative from the phone in the store so I did but he gave me the wrong number so I waited for 30 minutes for someone to pick up only to find out that I was put through to the wrong person (what incompetence). When I finally got to CSR #3 on the phone, he too verified that I was eligible and after 15 minutes of speaking with an in-store person… they concluded that I could not get the phone from the store but I had to have one shipped to me!!! HELLO!? The freaking phone that I’m paying for is RIGHTB IN FRONT OF ME. Is there so little sophistication in Roger’s systems to allow me to purchase on the phone and pick up in the store?! Why does the in-store system not recognize the offer? This is so very silly. rogers is beating themselves up at the expense of the consumer (who has to wait/pay more for the inefficiencies in their company). I’mn extra annoyed because the local Rogers store that I originally entered has the worst customer service ever. These two blonde ditz run the store. I walk in and see two customers and two employees. The two employees avoid eye-contact. They don’t seem to be doing much but holding a phone to their ear. After 5 minutes I start to become very confused as no one in the store was talking; neither the customers or the employees, they were just on the phone not saying anything. 15 minutes later, one of the employees suddenly decides to acknowledge me and I realize that she was on hold on the phone!!!! WTH?!? Couldn’t you have put down the phone and helped me 20 minutes ago? I ask her about the 3gs and she says we don’t have it in stock… Oh my, my blood was boiling.

  • kai

    My experience:

    On Friday I called two CSR and they both said that I was eligible for “offer 2” the $500 discount on the contract free price with the addition of 12 mo on your contract. I put my iPhone 3G white 16 gigs on craigslist for $350 (pretty cheap now that I think about it) and within 5 minutes I got 10 responses. I sold it today for that price and everything went smoothly until I stepped into the Rogers store. Waited 30 minutes to get to a representative (they had several black 32 gb 3gs’ in stock) and I wanted one. After another 15 minutes of playing on the computer the guy told me that he “see’s the price but cannot give it to me”. I told him about the offer, I showed him the website and I told him that I had a guy on the phone checking that I was eligible. He told me to call a representative from the phone in the store so I did but he gave me the wrong number so I waited for 30 minutes for someone to pick up only to find out that I was put through to the wrong person (what incompetence). When I finally got to CSR #3 on the phone, he too verified that I was eligible and after 15 minutes of speaking with an in-store person… they concluded that I could not get the phone from the store but I had to have one shipped to me!!! HELLO!? The freaking phone that I’m paying for is RIGHTB IN FRONT OF ME. Is there so little sophistication in Roger’s systems to allow me to purchase on the phone and pick up in the store?! Why does the in-store system not recognize the offer? This is so very silly. rogers is beating themselves up at the expense of the consumer (who has to wait/pay more for the inefficiencies in their company). I’mn extra annoyed because the local Rogers store that I originally entered has the worst customer service ever. These two blonde ditz run the store. I walk in and see two customers and two employees. The two employees avoid eye-contact. They don’t seem to be doing much but holding a phone to their ear. After 5 minutes I start to become very confused as no one in the store was talking; neither the customers or the employees, they were just on the phone not saying anything. 15 minutes later, one of the employees suddenly decides to acknowledge me and I realize that she was on hold on the phone!!!! WTH?!? Couldn’t you have put down the phone and helped me 20 minutes ago? I ask her about the 3gs and she says we don’t have it in stock… Oh my, my blood was boiling.

  • kai

    My experience:

    On Friday I called two CSR and they both said that I was eligible for “offer 2” the $500 discount on the contract free price with the addition of 12 mo on your contract. I put my iPhone 3G white 16 gigs on craigslist for $350 (pretty cheap now that I think about it) and within 5 minutes I got 10 responses. I sold it today for that price and everything went smoothly until I stepped into the Rogers store. Waited 30 minutes to get to a representative (they had several black 32 gb 3gs’ in stock) and I wanted one. After another 15 minutes of playing on the computer the guy told me that he “see’s the price but cannot give it to me”. I told him about the offer, I showed him the website and I told him that I had a guy on the phone checking that I was eligible. He told me to call a representative from the phone in the store so I did but he gave me the wrong number so I waited for 30 minutes for someone to pick up only to find out that I was put through to the wrong person (what incompetence). When I finally got to CSR #3 on the phone, he too verified that I was eligible and after 15 minutes of speaking with an in-store person… they concluded that I could not get the phone from the store but I had to have one shipped to me!!! HELLO!? The freaking phone that I’m paying for is RIGHTB IN FRONT OF ME. Is there so little sophistication in Roger’s systems to allow me to purchase on the phone and pick up in the store?! Why does the in-store system not recognize the offer? This is so very silly. rogers is beating themselves up at the expense of the consumer (who has to wait/pay more for the inefficiencies in their company). I’mn extra annoyed because the local Rogers store that I originally entered has the worst customer service ever. These two blonde ditz run the store. I walk in and see two customers and two employees. The two employees avoid eye-contact. They don’t seem to be doing much but holding a phone to their ear. After 5 minutes I start to become very confused as no one in the store was talking; neither the customers or the employees, they were just on the phone not saying anything. 15 minutes later, one of the employees suddenly decides to acknowledge me and I realize that she was on hold on the phone!!!! WTH?!? Couldn’t you have put down the phone and helped me 20 minutes ago? I ask her about the 3gs and she says we don’t have it in stock… Oh my, my blood was boiling.

  • H2

    That’s what happens when you can’t wait and don’t order it on the phone. Every Rogers CSR that I have talked to in-store were completely incompetent.

  • H2

    That’s what happens when you can’t wait and don’t order it on the phone. Every Rogers CSR that I have talked to in-store were completely incompetent.

  • H2

    That’s what happens when you can’t wait and don’t order it on the phone. Every Rogers CSR that I have talked to in-store were completely incompetent.

  • William

    Walked into the Fido downtown store in Victoria today. Two reps working and I was first in line. The longest part was getting the phone activated. The whole process of waiting to get confirmation was around 45 min. Nobody else came in looking for iphone while I was there

  • William

    Walked into the Fido downtown store in Victoria today. Two reps working and I was first in line. The longest part was getting the phone activated. The whole process of waiting to get confirmation was around 45 min. Nobody else came in looking for iphone while I was there

  • William

    Walked into the Fido downtown store in Victoria today. Two reps working and I was first in line. The longest part was getting the phone activated. The whole process of waiting to get confirmation was around 45 min. Nobody else came in looking for iphone while I was there

  • Brett

    definatly agreed i could never go back to the 3G the only problem i had with it was it was a bit sluggish and the 3GS is snappy as good ol steve would say

  • Brett

    definatly agreed i could never go back to the 3G the only problem i had with it was it was a bit sluggish and the 3GS is snappy as good ol steve would say

  • Brett

    definatly agreed i could never go back to the 3G the only problem i had with it was it was a bit sluggish and the 3GS is snappy as good ol steve would say

  • Completely agree with the speed of the 3GS. I can’t put down my iPhone now (not like I could put it down before!) and my addiction is even worse. Doh!

  • Completely agree with the speed of the 3GS. I can’t put down my iPhone now (not like I could put it down before!) and my addiction is even worse. Doh!

  • Completely agree with the speed of the 3GS. I can’t put down my iPhone now (not like I could put it down before!) and my addiction is even worse. Doh!

  • mathew

    Is it possible to buy only the Iphone 3GS without any contract in Canada?

  • mathew

    Is it possible to buy only the Iphone 3GS without any contract in Canada?

  • mathew

    Is it possible to buy only the Iphone 3GS without any contract in Canada?

  • Oz

    Has anyone been able to upgrade their 3G to the 3Gs under option 1? Both times I went in, their system revealed there was no upgrade available, but I am 100% sure that I am eligible. Want to go back today but not unless their system is up and running again.

  • Oz

    Has anyone been able to upgrade their 3G to the 3Gs under option 1? Both times I went in, their system revealed there was no upgrade available, but I am 100% sure that I am eligible. Want to go back today but not unless their system is up and running again.

  • Oz

    Has anyone been able to upgrade their 3G to the 3Gs under option 1? Both times I went in, their system revealed there was no upgrade available, but I am 100% sure that I am eligible. Want to go back today but not unless their system is up and running again.

  • MKB

    Has anyone received their iphone 3gs yet for orders placed over the phone

  • MKB

    Has anyone received their iphone 3gs yet for orders placed over the phone

  • MKB

    Has anyone received their iphone 3gs yet for orders placed over the phone

  • Rogers Employee

    Wow, a lot of whiners here. Things went a lot smoother this year. Apple didn’t screw us over by releasing the upgrade the exact same day so we could activate them all in store. Systems were down, but not nearly as much as last year. Last year our in store computers were just for display and hold time were around 5 hours on the phone. This year it was about 1 – 2 hours on average.

    Also, the Apple reps who said that Rogers and Fido changed the rules lied or is misinformed. Apple makes all the rules, there is no way they would stop selling Apple Devices in an Apple Store because Rogers said they didn’t want them too. Think about that for a minute, does it make sense to you? We have a large sign out front of our store that we can change the message on, Apple won’t let us advertise on this sign that we have the iPhone. Only the official posters are allowed.

  • Rogers Employee

    Wow, a lot of whiners here. Things went a lot smoother this year. Apple didn’t screw us over by releasing the upgrade the exact same day so we could activate them all in store. Systems were down, but not nearly as much as last year. Last year our in store computers were just for display and hold time were around 5 hours on the phone. This year it was about 1 – 2 hours on average.

    Also, the Apple reps who said that Rogers and Fido changed the rules lied or is misinformed. Apple makes all the rules, there is no way they would stop selling Apple Devices in an Apple Store because Rogers said they didn’t want them too. Think about that for a minute, does it make sense to you? We have a large sign out front of our store that we can change the message on, Apple won’t let us advertise on this sign that we have the iPhone. Only the official posters are allowed.

  • Mike

    Actually on this, we all need to unite. People who bought last years phone from Rogers and Fido were told hey couldupgrade their hardware in 1 yr, no penalty.
    In March apparently they pulled that poilcy. I could understand if they made that for new sign ups, somehow it’s retroactive on their old ones. That’s plain dirty. How many like me signed up knowing full well they would upgrade.
    if you are with Fido, simon.martin@fidomobile.ca is the executive office contact for customer service.
    Make it known! Give your phone number, tell them you’ll be switching as soon as you get out your contract.
    Even Rogers is a little more liberal.
    Do they ever learn?

  • Mike

    Actually on this, we all need to unite. People who bought last years phone from Rogers and Fido were told hey couldupgrade their hardware in 1 yr, no penalty.
    In March apparently they pulled that poilcy. I could understand if they made that for new sign ups, somehow it’s retroactive on their old ones. That’s plain dirty. How many like me signed up knowing full well they would upgrade.
    if you are with Fido, simon.martin@fidomobile.ca is the executive office contact for customer service.
    Make it known! Give your phone number, tell them you’ll be switching as soon as you get out your contract.
    Even Rogers is a little more liberal.
    Do they ever learn?

  • Mike

    Actually on this, we all need to unite. People who bought last years phone from Rogers and Fido were told hey couldupgrade their hardware in 1 yr, no penalty.
    In March apparently they pulled that poilcy. I could understand if they made that for new sign ups, somehow it’s retroactive on their old ones. That’s plain dirty. How many like me signed up knowing full well they would upgrade.
    if you are with Fido, simon.martin@fidomobile.ca is the executive office contact for customer service.
    Make it known! Give your phone number, tell them you’ll be switching as soon as you get out your contract.
    Even Rogers is a little more liberal.
    Do they ever learn?

  • Pingback: Rogers Wireless iPhone 3G = FAIL | Ian Andrew Bell()

  • Ashley

    I went to a Rogers store on Friday around 4:30pm Eastern. I asked about upgrading from my old Nokia phone to an iPhone (originally intending just to get the 8gb 3G) and the guy pulled out a brochure and showed me the voice and data plan. When I asked about keeping my family plan he said I would have to call in and gave me the phone number. He added that his computer system was down so he couldn’t check anything for me. I asked if he sold the iPhones there, and he said “yeah, but not without a contract.” I then proceeded to call Rogers from the store. The first lady really had no idea what she was talking about, she said the plan the guy had told me about in the brochures was only for Blackberry’s, not iPhones. After lots of her saying “hang on, I can’t find this” or “wait it’s not letting me do this” she finally got someone to help her while putting me on hold for 20 minutes and we changed my plan to the Family Plan with data. The prices she told me for upgrading to the iPhones were actually really great ($74 for the 8GB 3G, $124 for the 16gb 3G and $174 for the $16gb 3GS). After calling a couple of people to ask what I should do, I tired going back to the Rogers store and getting the phone from them in person, but the system was still down. He’d been waiting 1.5 hours for the previous customer’s account to work. I called Rogers back again and ordered the 16gb black 3GS. This guy was better, but apparently he was looking at the wrong account info and told me my plan was not the Family Plan with data. Also, both him and the first girl were having trouble adding MY5 local so he put me through to a third person to try to figure out why it could not be added. This third girl really knew what she was talking about, she told me my plan WAS the Family Plan with data (don’t know what happened with rep #2) and she gave me MY5 Canada-wide for free for one month until they figured out why MY5 local couldn’t be added. So, after two hours of talking to 3 rogers people on the phone and 2 in person, I finally had my first iPhone on its way. (The next day I actually called back and changed my plan back to my old non-data family plan and just added the 6gb of data for $30, surprisingly it was much cheaper that way, and I have 6gb of data instead of only 1gb with the family data plan!). I have not yet received the iPhone in the mail… hopefully tomorrow!

  • Ashley

    I went to a Rogers store on Friday around 4:30pm Eastern. I asked about upgrading from my old Nokia phone to an iPhone (originally intending just to get the 8gb 3G) and the guy pulled out a brochure and showed me the voice and data plan. When I asked about keeping my family plan he said I would have to call in and gave me the phone number. He added that his computer system was down so he couldn’t check anything for me. I asked if he sold the iPhones there, and he said “yeah, but not without a contract.” I then proceeded to call Rogers from the store. The first lady really had no idea what she was talking about, she said the plan the guy had told me about in the brochures was only for Blackberry’s, not iPhones. After lots of her saying “hang on, I can’t find this” or “wait it’s not letting me do this” she finally got someone to help her while putting me on hold for 20 minutes and we changed my plan to the Family Plan with data. The prices she told me for upgrading to the iPhones were actually really great ($74 for the 8GB 3G, $124 for the 16gb 3G and $174 for the $16gb 3GS). After calling a couple of people to ask what I should do, I tired going back to the Rogers store and getting the phone from them in person, but the system was still down. He’d been waiting 1.5 hours for the previous customer’s account to work. I called Rogers back again and ordered the 16gb black 3GS. This guy was better, but apparently he was looking at the wrong account info and told me my plan was not the Family Plan with data. Also, both him and the first girl were having trouble adding MY5 local so he put me through to a third person to try to figure out why it could not be added. This third girl really knew what she was talking about, she told me my plan WAS the Family Plan with data (don’t know what happened with rep #2) and she gave me MY5 Canada-wide for free for one month until they figured out why MY5 local couldn’t be added. So, after two hours of talking to 3 rogers people on the phone and 2 in person, I finally had my first iPhone on its way. (The next day I actually called back and changed my plan back to my old non-data family plan and just added the 6gb of data for $30, surprisingly it was much cheaper that way, and I have 6gb of data instead of only 1gb with the family data plan!). I have not yet received the iPhone in the mail… hopefully tomorrow!

  • Ashley

    I went to a Rogers store on Friday around 4:30pm Eastern. I asked about upgrading from my old Nokia phone to an iPhone (originally intending just to get the 8gb 3G) and the guy pulled out a brochure and showed me the voice and data plan. When I asked about keeping my family plan he said I would have to call in and gave me the phone number. He added that his computer system was down so he couldn’t check anything for me. I asked if he sold the iPhones there, and he said “yeah, but not without a contract.” I then proceeded to call Rogers from the store. The first lady really had no idea what she was talking about, she said the plan the guy had told me about in the brochures was only for Blackberry’s, not iPhones. After lots of her saying “hang on, I can’t find this” or “wait it’s not letting me do this” she finally got someone to help her while putting me on hold for 20 minutes and we changed my plan to the Family Plan with data. The prices she told me for upgrading to the iPhones were actually really great ($74 for the 8GB 3G, $124 for the 16gb 3G and $174 for the $16gb 3GS). After calling a couple of people to ask what I should do, I tired going back to the Rogers store and getting the phone from them in person, but the system was still down. He’d been waiting 1.5 hours for the previous customer’s account to work. I called Rogers back again and ordered the 16gb black 3GS. This guy was better, but apparently he was looking at the wrong account info and told me my plan was not the Family Plan with data. Also, both him and the first girl were having trouble adding MY5 local so he put me through to a third person to try to figure out why it could not be added. This third girl really knew what she was talking about, she told me my plan WAS the Family Plan with data (don’t know what happened with rep #2) and she gave me MY5 Canada-wide for free for one month until they figured out why MY5 local couldn’t be added. So, after two hours of talking to 3 rogers people on the phone and 2 in person, I finally had my first iPhone on its way. (The next day I actually called back and changed my plan back to my old non-data family plan and just added the 6gb of data for $30, surprisingly it was much cheaper that way, and I have 6gb of data instead of only 1gb with the family data plan!). I have not yet received the iPhone in the mail… hopefully tomorrow!

  • William

    I just got an e-mail from rogers today saying that my order for a 3gs iphone is out of stock and will be 5-10 days. I ordered it online at rogers.com on Friday and they’re telling me this just now!!! Not impressed. If I’d known this, I would’ve waited and gone in person to a bestbuy or something and bought one this week.

  • William

    I just got an e-mail from rogers today saying that my order for a 3gs iphone is out of stock and will be 5-10 days. I ordered it online at rogers.com on Friday and they’re telling me this just now!!! Not impressed. If I’d known this, I would’ve waited and gone in person to a bestbuy or something and bought one this week.

  • William

    I just got an e-mail from rogers today saying that my order for a 3gs iphone is out of stock and will be 5-10 days. I ordered it online at rogers.com on Friday and they’re telling me this just now!!! Not impressed. If I’d known this, I would’ve waited and gone in person to a bestbuy or something and bought one this week.

  • Anonymous

    Well I didn’t even get an answer regarding the iPhone 3G S.

    I went to the Rogers store in my home town yesterday and after greeting the girl – she said “Did you have a quick question, cuz I’m just heading out for lunch…”

    I smiled and said “no worries – you go have your lunch” – obviously more important.

    This pretty much sums up the service I’ve received since joining Rogers 5 months ago. What a F$%$*n JOKE!!

  • Rob

    Well I didn’t even get an answer regarding the iPhone 3G S.

    I went to the Rogers store in my home town yesterday and after greeting the girl – she said “Did you have a quick question, cuz I’m just heading out for lunch…”

    I smiled and said “no worries – you go have your lunch” – obviously more important.

    This pretty much sums up the service I’ve received since joining Rogers 5 months ago. What a F$%$*n JOKE!!

  • Daniela

    We went to a Rogers store on Saturday and system were totally down. No way of getting an iphone that day, they told us. They said to try again during the week, when it’s less busy. On Sunday we thought to call and order online. The lady on the phone was really nice and said it’s 199 $ for another 3 year contract and I could just add 6 GB data plan to my existing plan, which is great. She said, the phone should be here on Tuesday. Today is Thursday and no Iphone in sight. We called Rogers yesterday and they told us, that the lady shouldn’t have given us that information about delivery in 2 days because they cannot guarantee it at the time and it might take 3-5 days. Well, she gave us an UPS tracking number but it’s not showing up in the system yet. WTF ???? I just hope they hurry up a bit, ’cause I can’t wait to have my new Iphone. Good luck to everyone !

  • Daniela

    We went to a Rogers store on Saturday and system were totally down. No way of getting an iphone that day, they told us. They said to try again during the week, when it’s less busy. On Sunday we thought to call and order online. The lady on the phone was really nice and said it’s 199 $ for another 3 year contract and I could just add 6 GB data plan to my existing plan, which is great. She said, the phone should be here on Tuesday. Today is Thursday and no Iphone in sight. We called Rogers yesterday and they told us, that the lady shouldn’t have given us that information about delivery in 2 days because they cannot guarantee it at the time and it might take 3-5 days. Well, she gave us an UPS tracking number but it’s not showing up in the system yet. WTF ???? I just hope they hurry up a bit, ’cause I can’t wait to have my new Iphone. Good luck to everyone !

  • Karim Hamir

    Rogers is absolutely hands down the worst service I have encountered. When I ordered the Iphone 3gs through the phone, they told me it was 299 and i will recieve within 3-5 buisness days. Im on my third week. Everytime i call them, they say they are on back order. When I asked why was I assured that i would recieve mine in three days, they responded by sayin we are sorry but there is nothing we can do. Furthermore, it was like the lady who i spoke to was annoyed at me for calling to get the status of my phone. I think I might just cancel the whole thing and switch to someone else! i am an RBC employee I can probably do better with TElus.

  • Karim Hamir

    Rogers is absolutely hands down the worst service I have encountered. When I ordered the Iphone 3gs through the phone, they told me it was 299 and i will recieve within 3-5 buisness days. Im on my third week. Everytime i call them, they say they are on back order. When I asked why was I assured that i would recieve mine in three days, they responded by sayin we are sorry but there is nothing we can do. Furthermore, it was like the lady who i spoke to was annoyed at me for calling to get the status of my phone. I think I might just cancel the whole thing and switch to someone else! i am an RBC employee I can probably do better with TElus.

  • Karim Hamir

    Rogers is absolutely hands down the worst service I have encountered. When I ordered the Iphone 3gs through the phone, they told me it was 299 and i will recieve within 3-5 buisness days. Im on my third week. Everytime i call them, they say they are on back order. When I asked why was I assured that i would recieve mine in three days, they responded by sayin we are sorry but there is nothing we can do. Furthermore, it was like the lady who i spoke to was annoyed at me for calling to get the status of my phone. I think I might just cancel the whole thing and switch to someone else! i am an RBC employee I can probably do better with TElus.

  • wolfmedic

    Thanks for the mention, it was all our pleasure

  • wolfmedic

    Thanks for the mention, it was all our pleasure

  • Pingback: iPhone 5 Launching October 1st in Canada? | iPhone in Canada Blog - Canada's #1 iPhone Resource()

Deals