Rogers To Charge For Incoming Text Messages

As many of you know, July 7 2009 is the day that Rogers Wireless will begin charging for incoming text messages. We observed this change last year with Telus and Bell. What this means is if you have Rogers Wireless service, any incoming text messages that you receive will be billed at $0.15 per text message.

I am very sure that this concerns you, so I will explain the two methods in which you can avoid these extra charges. However, if you choose not to opt for either of the two methods listed below or have not done either of the two methods listed below, then you will simply pay $0.15 per outgoing text message (local) and $0.15 per incoming text message (local).

Please Note: The changes below affect all Rogers post-paid (contract) customers, whether you are still in your contract or not. It does not affect Rogers pre-paid customers.

iphone_rogers1

1.) Get a Value Pack or Text Message Bundle

The majority of you out there already have a Value Pack or Text Message bundle on your plans. These packs/bundles give you a certain amount of text messages (among other features) to use per month but have unlimited (free) incoming text messages.

So if you are a heavy user of text messaging, it is a no-brainer to get one of these packages. I will list the available ones below:

$5 Messaging Bundle

– 250 sent Text or Picture/Video Messages

– Unlimited received Text or Picture/Video Messages

– $0.15 per additional outgoing text message after 250; $0.50 per additional outgoing picture/video message after 250

—

$10 Messaging Bundle

– 2,500 sent Text Messages

– Unlimited received Text Messages

– $0.15 per additional outgoing message after 2,500

—

$15 Messaging Bundle

– Unlimited sent/received Text Messages

—

$20 Smartphone Value Pack

– Caller Display with Name Display
– Enhanced Voicemail
– WhoCalled Service
– Unlimited sent/received Text Messages
– Unlimited sent/received Picture and Video Messages

—

$20 iPhone Visual Voicemail Value Pack

– Caller Display
– Visual Voicemail
– WhoCalled Service
– Unlimited sent/received Text Messages
– Unlimited sent/received Picture and Video Messages

—

$35 iPhone Data Value Pack

– Caller Display
– Visual Voicemail
– 500MB of Data
– WhoCalled Service
– Unlimited sent/received Text Messages
– Unlimited sent/received Picture and Video Messages

So if you opt for any of the above packages, you are in the clear and will not receive any additional charges for incoming text messages, so long as you are receiving text messages within Canada (the above packages do not include anything to do with outside of Canada messaging).

Also, if you have any of the above packages, you will not receive charges for any of the following incoming messages:

– Premium text messages
– Voicemail to Text
– Administrative / network messages – i.e. WhoCalled, Voicemail text (free anyway)
– Directory Assistance
– Promotional programs
– MobileMail Email / Instant Messaging

But what if you do not care for text messaging?

2.) Block all Incoming Text Messages

If you do not use text messaging or simply do not care for receiving text messages, then you can call Rogers and have a SOC (pronounced “sock”) Code put on your account. This code will block all incoming text messages.

Block Received Messages SOC Code: “BLKSMSMT”

However, there is a huge word of warning when doing this.

This block prevents ALL received messages from coming through, which includes the following:

– Rogers Network Messages about items such as Roaming

– Rogers administrative messages

– Voicemail Retrieval Numbers

– Message Waiting Indicators

Take note of the last two. To me, this is such unethical business practice on Rogers’ part.

What the last two items mean is if you block incoming text messages, you will not be able to retrieve your voicemail because the Voicemail retrieval number would have been blocked. This number is sent to most, not all, Rogers devices via Text Message and there is no workaround such as entering the number in yourself.

Second, you will not be able to know when you have received voicemails on your device because the Message Waiting Indicator is blocked. The Message Waiting Indicator sends a message to your device to inform you that you have a new voicemail. With the block, that sending cannot occur.

—

Do you have a value pack/message bundle on your account? If not, do you plan on getting one?

Let me know of your thoughts and concerns in the comments below.

Reports on iPhone news, reviews apps and accessories. Also an armed ninja with an iPhone 4S.

  • Nick

    I sware! I saw on the news not 3 weeks ago that rogers and fido were devoted to improving the customer expirence… Obivously they have an EXTREMELY different view of what improvements are!

  • Nick

    I sware! I saw on the news not 3 weeks ago that rogers and fido were devoted to improving the customer expirence… Obivously they have an EXTREMELY different view of what improvements are!

  • roadcarver

    Such a RIP off from Telus, Bell and Rogers. Why can’t we just have an option in their network to ask us if we wish to receive a text message? This gives us all an option to receive it or not. Some of us don’t want to spend an extra few dollars on text messaging bundle esp if the current cost for montly messaging incurred is less than the monthly bundle plan.

  • roadcarver

    Such a RIP off from Telus, Bell and Rogers. Why can’t we just have an option in their network to ask us if we wish to receive a text message? This gives us all an option to receive it or not. Some of us don’t want to spend an extra few dollars on text messaging bundle esp if the current cost for montly messaging incurred is less than the monthly bundle plan.

  • Evan

    I’m one of the many with a value pack so it doesn’t really effect me… but seriously, when is Shaw gonna jump into the fray and start some competition?!? Or any company for that matter. I am so sick of the Big 3 doing whatever they please. Rogers rates (along with everyone else’s) seem to just keep going up and up. They nickle and dime you for e-v-e-r-y-t-h-i-n-g! It’s ridiculous!

    Remember way back in the year 2000? Evenings started at 5pm! It was INCLUDED! Then it was $5 to have 5pm, now it’s $9? Canadian cell phone companies don’t seem to follow the typical business cycle in the slightest!

  • Evan

    I’m one of the many with a value pack so it doesn’t really effect me… but seriously, when is Shaw gonna jump into the fray and start some competition?!? Or any company for that matter. I am so sick of the Big 3 doing whatever they please. Rogers rates (along with everyone else’s) seem to just keep going up and up. They nickle and dime you for e-v-e-r-y-t-h-i-n-g! It’s ridiculous!

    Remember way back in the year 2000? Evenings started at 5pm! It was INCLUDED! Then it was $5 to have 5pm, now it’s $9? Canadian cell phone companies don’t seem to follow the typical business cycle in the slightest!

  • Carl

    @Evan There are some Canadian carriers launching in Canada starting sometime before Winter!

  • Carl

    @Evan There are some Canadian carriers launching in Canada starting sometime before Winter!

  • Will Pardoe

    Charging for incoming text messages is the tenth thing that Rogers has done to annoy us.

  • Will Pardoe

    Charging for incoming text messages is the tenth thing that Rogers has done to annoy us.

  • @Will,

    Yes, I was going to label this #10, but this news has been known to be coming for just under a year, so I did not count it. But I am sure we will see a #10. Maybe I should have a give away for it. LOL!

  • @Will,

    Yes, I was going to label this #10, but this news has been known to be coming for just under a year, so I did not count it. But I am sure we will see a #10. Maybe I should have a give away for it. LOL!

  • _Shorty

    http://tech.slashdot.org/article.pl?sid=08/01/29/0244208

    and the article it talks about

    http://gthing.net/the-true-price-of-sms-messages

    Lot of info there, but what I like best is how SMS messages essentially cost a carrier $0 to deliver because of the technical details of how SMS works, and how MMS technically is even cheaper. And yet, they charge more for MMS than SMS, and charge more than either service is worth, heh.

  • _Shorty

    http://tech.slashdot.org/article.pl?sid=08/01/29/0244208

    and the article it talks about

    http://gthing.net/the-true-price-of-sms-messages

    Lot of info there, but what I like best is how SMS messages essentially cost a carrier $0 to deliver because of the technical details of how SMS works, and how MMS technically is even cheaper. And yet, they charge more for MMS than SMS, and charge more than either service is worth, heh.

  • Michael9009

    I find this very outrageous. I have had a cell phone for 12 years and I never used SMSs, and I never plan to use SMSs in the future. Sometimes I receive spam SMSs from Robbers or from other sources. These are unsolicited messages – why is Robbers forcing me to pay for something I never asked for?
    The first time I will get charged I will call Robbers to cancel the charge. I will tell them that if it happens again, I will also send them an invoice for the time I spent on the phone talking to them.
    How can these phone companies get away with charging for unsolicited service? Has no one taken them to court yet? Unbelievable and outrageous!

  • Michael9009

    I find this very outrageous. I have had a cell phone for 12 years and I never used SMSs, and I never plan to use SMSs in the future. Sometimes I receive spam SMSs from Robbers or from other sources. These are unsolicited messages – why is Robbers forcing me to pay for something I never asked for?
    The first time I will get charged I will call Robbers to cancel the charge. I will tell them that if it happens again, I will also send them an invoice for the time I spent on the phone talking to them.
    How can these phone companies get away with charging for unsolicited service? Has no one taken them to court yet? Unbelievable and outrageous!

  • Guest

    #10 Yikes!

    Unlimited incoming SMS/picture/video and outgoing SMS/picture/video here, so its all good!
    $20 Smartphone Value Pack

    Still crappy news!

  • Dusty

    #10 Yikes!

    Unlimited incoming SMS/picture/video and outgoing SMS/picture/video here, so its all good!
    $20 Smartphone Value Pack

    Still crappy news!

  • So does this apply to Fido also, or just Rogers customers?

  • So does this apply to Fido also, or just Rogers customers?

  • Drewish

    What if we made up some kind of petition and spread the word, Or are they such a big company that they would not care?

    Funny thing is. Rogers owns the market for data/Smartphones. Hands down. With the iPhone they now dominate the market. but what happens when telus sets up their GMS network? they are just around the corner from it….so why is Rogers trying to piss customers off now? You would think they want to keep the people happy. In all honestly too much greed can be a bad thing when people start canceling their contracts and start switching to other company’s. I mean sure they would get shitload of $400 per contract. But what good is that in the next few months when they have no one left? I don’t know about you. But I don’t think this is buisness, This is just lacking common sense. Ever since Rogers passed away the new CEO seems to act like a bob nardelli in bad business. and I feel kinda bad now for screwing with telus because i thought “Rogers would be a great company for the next 3 years”
    I never once had a problem with Telus…

  • Drewish

    What if we made up some kind of petition and spread the word, Or are they such a big company that they would not care?

    Funny thing is. Rogers owns the market for data/Smartphones. Hands down. With the iPhone they now dominate the market. but what happens when telus sets up their GMS network? they are just around the corner from it….so why is Rogers trying to piss customers off now? You would think they want to keep the people happy. In all honestly too much greed can be a bad thing when people start canceling their contracts and start switching to other company’s. I mean sure they would get shitload of $400 per contract. But what good is that in the next few months when they have no one left? I don’t know about you. But I don’t think this is buisness, This is just lacking common sense. Ever since Rogers passed away the new CEO seems to act like a bob nardelli in bad business. and I feel kinda bad now for screwing with telus because i thought “Rogers would be a great company for the next 3 years”
    I never once had a problem with Telus…

  • _Shorty

    If they want to shoot themselves in the foot, good for them. SMS and MMS should be free, since it doesn’t cost them anything to deliver the messages. Take a look through the links I posted, particularly the second one that contains the technical details of how SMS and MMS messages are delivered on the network. It’s disgusting that carriers charge anything to deliver the messages. It’s even more disgusting that they try to act like it’s expensive to do so, and that they have to not only charge customers for it, but raise prices on something that’s already ridiculously overpriced to begin with. It’s nice that soon there will be real honest-to-goodness competition with carriers moving to the same types of networks. And incredibly stupid that a company as big as Rogers would screw themselves over on the dawn of such a thing coming. I had no problem leaving Telus to come to Fido/Rogers to get the iPhone. But with Fido/Rogers getting worse and worse at screwing customers over, well, you can bet I’d have no problem leaving them once someone else has a network that I can use the iPhone on.

  • _Shorty

    If they want to shoot themselves in the foot, good for them. SMS and MMS should be free, since it doesn’t cost them anything to deliver the messages. Take a look through the links I posted, particularly the second one that contains the technical details of how SMS and MMS messages are delivered on the network. It’s disgusting that carriers charge anything to deliver the messages. It’s even more disgusting that they try to act like it’s expensive to do so, and that they have to not only charge customers for it, but raise prices on something that’s already ridiculously overpriced to begin with. It’s nice that soon there will be real honest-to-goodness competition with carriers moving to the same types of networks. And incredibly stupid that a company as big as Rogers would screw themselves over on the dawn of such a thing coming. I had no problem leaving Telus to come to Fido/Rogers to get the iPhone. But with Fido/Rogers getting worse and worse at screwing customers over, well, you can bet I’d have no problem leaving them once someone else has a network that I can use the iPhone on.

  • S Singh

    does this apply to fido as well?

  • S Singh

    does this apply to fido as well?

  • Guest

    @S Singh
    I wouldnt be shocked if Fido did jump on board with the rest of the carries, Rogers, Bell, Telus. But to answer ur question, I dont think yet… I may be wrong as im not with Fido and do not know there plans/terms. Try google.ca?

  • Dusty

    @S Singh
    I wouldnt be shocked if Fido did jump on board with the rest of the carries, Rogers, Bell, Telus. But to answer ur question, I dont think yet… I may be wrong as im not with Fido and do not know there plans/terms. Try google.ca?

  • SSK13

    Do you know if this is for Fido as well? I’m on a text message plan because I text a lot but this really sucks for all my friends that do not have messaging plans. Ridiculous. Hope someone finds some clause and sues them for millions.

  • SSK13

    Do you know if this is for Fido as well? I’m on a text message plan because I text a lot but this really sucks for all my friends that do not have messaging plans. Ridiculous. Hope someone finds some clause and sues them for millions.

  • Will Pardoe

    @X1Zero
    I didn’t know that Rogers was going to charge for incoming texts until yesterday. :S

    For #2 in the post, if you call your own number, it takes you to your voicemail.

  • Will Pardoe

    @X1Zero
    I didn’t know that Rogers was going to charge for incoming texts until yesterday. :S

    For #2 in the post, if you call your own number, it takes you to your voicemail.

  • Anonymous

    This is f***ing ridiculous. So if you get spam text messages you have to pay for them? F*** that. I’m with Michael9009. Whoever gets a text message from Robbers and gets charged for it, should call Robbers and get it removed. Then if it happens again, ask them to refund you the time you are spending on the phone with them.

    Either way, I’m on the $5 text message plan, so this doesn’t really apply to me.

    Here’s a question: Is Rogers seriously trying to piss people off? We’re already at the point of switching out our internet because the $75/month + shitty and slow speeds + ridiculously small bandwidth cap are idiotic to say the least. Our Acanac ADSL modem is coming in the mail in a couple days. After that, we’re going to be calling retentions to get our TV rate reduced significantly as their service is pure bullshit for that as well.

  • This is f***ing ridiculous. So if you get spam text messages you have to pay for them? F*** that. I’m with Michael9009. Whoever gets a text message from Robbers and gets charged for it, should call Robbers and get it removed. Then if it happens again, ask them to refund you the time you are spending on the phone with them.

    Either way, I’m on the $5 text message plan, so this doesn’t really apply to me.

    Here’s a question: Is Rogers seriously trying to piss people off? We’re already at the point of switching out our internet because the $75/month + shitty and slow speeds + ridiculously small bandwidth cap are idiotic to say the least. Our Acanac ADSL modem is coming in the mail in a couple days. After that, we’re going to be calling retentions to get our TV rate reduced significantly as their service is pure bullshit for that as well.

  • TREVYo

    Can I just sing the praises of ACANAC for a moment? The day I kicked my rogers modem back to those greedy f***tards was the greatest day of my life. Like a mac truck lifted off my shoulders. I have a 5 mb connection with unlimited downloads and uploads for $18 a month. In the last year my internet has gone down maybe once for a few hours. I’ve never had to call them about a billing problem and overall my quality of life is much higher. DjDATZ you will not regret it for one moment.

    Also, here’s another tip to stop playing Rogers Monopoly. Cheap radio shack rabbit ears will get you all of the HD channels you need. Once you deduct all the channels you can get for free, are the ones that are left really worth $75 a month? Rabbit ears plus no bandwidth cap equals a really great life for very little money.

  • TREVYo

    Can I just sing the praises of ACANAC for a moment? The day I kicked my rogers modem back to those greedy f***tards was the greatest day of my life. Like a mac truck lifted off my shoulders. I have a 5 mb connection with unlimited downloads and uploads for $18 a month. In the last year my internet has gone down maybe once for a few hours. I’ve never had to call them about a billing problem and overall my quality of life is much higher. DjDATZ you will not regret it for one moment.

    Also, here’s another tip to stop playing Rogers Monopoly. Cheap radio shack rabbit ears will get you all of the HD channels you need. Once you deduct all the channels you can get for free, are the ones that are left really worth $75 a month? Rabbit ears plus no bandwidth cap equals a really great life for very little money.

  • Anonymous

    @TREVYo Care to share more information on said “rabbit ears?” I’m intrigued. We did just purchase the cable box from Robbers to eliminate the $25/month charge for “renting” the box, and we can recoup that in about a year and a half or less I think… So now it’s only about $50 per month for cable, which is still bullshit expensive.

  • @TREVYo Care to share more information on said “rabbit ears?” I’m intrigued. We did just purchase the cable box from Robbers to eliminate the $25/month charge for “renting” the box, and we can recoup that in about a year and a half or less I think… So now it’s only about $50 per month for cable, which is still bullshit expensive.

  • @Will,

    You present a good point. I have updated my post with news items from CBC which talk about the new change.

  • @Will,

    You present a good point. I have updated my post with news items from CBC which talk about the new change.

  • Anonymous

    @Will and @X1Zero If you call your own number, you will also be paying long distance because you’re not in your local area, which means even more charges for a single phonecall.

  • @Will and @X1Zero If you call your own number, you will also be paying long distance because you’re not in your local area, which means even more charges for a single phonecall.

  • dashparr

    I have the $15 Visual Voicemail pack. Looks like Rogers is trying to suck out an extra $5 in order to use picture messaging… bastards!

  • dashparr

    I have the $15 Visual Voicemail pack. Looks like Rogers is trying to suck out an extra $5 in order to use picture messaging… bastards!

  • KnightFire

    Sounds like a lot of Easterners, out West, I have little to do with Rogers except for my iPhone, and for the most part Bell is just a satellite TV provider.
    In Calgary and the surrounding area rabbit ears will only get you 5 channels if you’re lucky, most top out at 3; and for broadcast HD, there are 3 but you’ll be lucky to get 1. So if you want TV, Internet, and phone – Telus and Shaw are our main choices.

    To keep costs down, I have Shaw Hi-speed Internet with basic cable TV, my home phone is via magicJack, and my main TV source is via FTA.

  • KnightFire

    Sounds like a lot of Easterners, out West, I have little to do with Rogers except for my iPhone, and for the most part Bell is just a satellite TV provider.
    In Calgary and the surrounding area rabbit ears will only get you 5 channels if you’re lucky, most top out at 3; and for broadcast HD, there are 3 but you’ll be lucky to get 1. So if you want TV, Internet, and phone – Telus and Shaw are our main choices.

    To keep costs down, I have Shaw Hi-speed Internet with basic cable TV, my home phone is via magicJack, and my main TV source is via FTA.

  • I’m with Rogers. In addition to X1Zero’s post, I saw a few questions in the comments that I could help answer.

    @Michael 9009 @DjDATZ For unwanted messages, we’ve set up the SPAM (7726) shortcode. Send a text to SPAM with the unwanted number, and you will be credited for these messages on the next invoice. Full details here https://www.rogers.com/web/content/wireless-text/wt_rtm

    @Grant @S Singh @SSK13 Fido customers are not affected by the Rogers incoming text policy.

    Also – currently 94% of sent/received texts are by those with a SMS plan. Those customers will not be charged for incoming texts.

  • I’m with Rogers. In addition to X1Zero’s post, I saw a few questions in the comments that I could help answer.

    @Michael 9009 @DjDATZ For unwanted messages, we’ve set up the SPAM (7726) shortcode. Send a text to SPAM with the unwanted number, and you will be credited for these messages on the next invoice. Full details here https://www.rogers.com/web/content/wireless-text/wt_rtm

    @Grant @S Singh @SSK13 Fido customers are not affected by the Rogers incoming text policy.

    Also – currently 94% of sent/received texts are by those with a SMS plan. Those customers will not be charged for incoming texts.

  • Archana

    Are you telling me that if I have one of these plans, I dont get charged for msn and facebook alerts anymore?

    I have decided to stay with my 2500 txt msgs plan. On a average I use about 50 text messages a month. Incoming included, it goes upto 100. Even if I sign up for msn and facebook alerts, I cant possibly cross 2500.

    As of mms, assuming, I send 5 mms a month, (i hardly ever use any. I always mail, no txty txty.. ) I will pay a max of $2.5 a ,month. Which works out a whole lot cheaper. Not to mention, if I dont mms, spcly during exams, I dont pay anything 😀

  • Archana

    Are you telling me that if I have one of these plans, I dont get charged for msn and facebook alerts anymore?

    I have decided to stay with my 2500 txt msgs plan. On a average I use about 50 text messages a month. Incoming included, it goes upto 100. Even if I sign up for msn and facebook alerts, I cant possibly cross 2500.

    As of mms, assuming, I send 5 mms a month, (i hardly ever use any. I always mail, no txty txty.. ) I will pay a max of $2.5 a ,month. Which works out a whole lot cheaper. Not to mention, if I dont mms, spcly during exams, I dont pay anything 😀

  • Decane

    I called yesterday to cancel my rogers cell phone service stating that I m not happy with the fact that they are charging me for incoming text message. The retention lady quickly gives me an unlimited txt messaging plan with $10 credit (so free essentially) without extending my contract.

  • Decane

    I called yesterday to cancel my rogers cell phone service stating that I m not happy with the fact that they are charging me for incoming text message. The retention lady quickly gives me an unlimited txt messaging plan with $10 credit (so free essentially) without extending my contract.

  • Para

    This is for Rogers only right? NOT Fido right?

  • test

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  • Sylvain

    Does this include FIDO? God what terrible ripoffs and the CRTC let's them I am totaly disgusted and thought that was the one thing jolly Rogers, read pirates, got right. If Videotron gets their G3 network up and running without resorting to this kind of theft I am so going with Videotron for ALL my services. Good riddence Rgers, Bell,etc. Etc.

  • X1Zero

    No this does not include Fido at this time.

  • writetrev

    I called Rogers today and explained how I didn't want to be charged for incoming texts. Their response was to say this was not a change in my plan, but a change in POLICY. Then they went on to explain how I could get an unlimited text plan plus other extras for $15. May have to try this again later in the week.

  • writetrev

    I called Rogers today and explained how I didn't want to be charged for incoming texts. Their response was to say this was not a change in my plan, but a change in POLICY. Then they went on to explain how I could get an unlimited text plan plus other extras for $15. May have to try this again later in the week.

  • you should attempt to look back to when you signed onto the contract. I found on mine that there was, in fine print under the pay per use text message fee that it said “All received text messages are free”

    If that line is there, then you've just won yourself a very strong reason for them to give you free text messaging or something like that.

    Usually the Tier 1 (the rep you reach when you first get connected) can't do squat…so if they try to deny you, ask politely for a supervisor, to which they should get you an “executive” CSR. Once that happens, explain politely that you wish to invoke condition 15 on the back of the bill and that your contract, when you signed on states that all incoming is free. Then you probably will be put on hold and they will see what they can do

    Good luck!

  • can any one clarify …are u positive that the $5 sms package isn't charged 15Cents on received texts b/c i was told that only unlimited packages are free from being charged this fee? i txt very rarely but recently added the 5 $ package and ive heard regardless of the package (unless its the unlimited bundles) u will be charged.

    So on the 250 txt for 5 bucks sent will obviously come of the total amount but when u recieve u have 15 cents charged

    DOES ANY ONE KNOW THE TRUTH ROGERS IS SO UNBELIEVABLY RETARTED AT CUSTOMER SERVICE NO ONE CAN GIVE U A STRAIGHT CORRECT AND ACCURATE RESPONSE I HEAR DIFFERENT THINGS EVERYDAY …ARGGGHHHHH!!!!!!!!!!!!!!!!!

  • Its unlimited received.

  • Jordon15

    with rogers the iphone, if u got unlimited texting dose it cost to text across canada?

  • No

  • Denise Collins

    I am receiving a lot of spam texts which I don't even know where they are coming from and I am being charged for them. I have unlimited sending/receiving
    How can I stop these??

  • dunno if anyone still cares but does anyone know what happens if you dont have credit and you receive a text?

  • that's odd…

  • RV

    may they think of putting tax too…

  • mitchdcba

    I am looking for an update on this topic. i have a 2G iPhone and I need some text from 2 months ago to help me win a court case. Can anyone help a technodunce? Please
    retrieve text messages

  • click down

    I am looking for an update on this topic. i have a 2G iPhone and I need some text from 2 months ago to help me win a court case. Can anyone help a technodunce? Please
    retrieve text messages

  • Dddd

    some of my friends are retarded and dont understand the concept of not texting me…  wasted so much money