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Rogers Updates its Cancellation Fee Policies, Introduces New Terminology

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Update 1: This new cancellation policy only affects customers who signed on after January 22, 2012. Existing customers aren’t included, until they enter a new term.

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Rogers has updated their cancellation policy as previously noted and a new blog post details the changes on the Rogers Redboard. We now see the emergence of new terms such as the Device Savings Recovery Fee (DSRF), economic inducement, and the Additional Device Savings Recovery Fee (ADSRF).

When it’s all said and done, you essentially will pay back a portion of the subsidy you received plus a one time $12.50 ‘service deactivation fee’. Here’s how they explain it:

How it works:

  • If you received a device subsidy when you signed up, you will need to pay the Device Savings Recovery Fee (DSRF), which is based on your monthly subsidy.
  • You can find the amount of your device subsidy (economic inducement) in your agreement. To calculate the DSRF fee, just divide the subsidy you received on your device by the length of your contract in months (this is the monthly cost of your subsidy) and multiply that number by the months left on your contract.
  • Did you get a bigger subsidy when you signed up because you have a data plan? Rogers offers additional subsidies to customers who sign up for both voice and data plans.
  • The Additional Device Savings Recovery Fee (ADSRF) is charged to subscribers with data plans who cancel prior to the end of their term. You can also find the amount of your data plan subsidy (additional economic inducement) in your agreement.
  • This is calculated the same way as the DSRF, taking into account the months left on your contract and the initial subsidy provided to you.
  • The one-time service deactivation fee is $12.50 and charged to all term customers in non-regulated provinces if they choose to cancel their services. This fee helps to cover the administrative costs and charges incurred by your cancellation.

So if you are cancelling your contract, the new policies above will apply to your account. Let us know if you have any questions and we’ll try to get them answered by Rogers.

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