Telus’ “Expect More” campaign launched just in time: A huge amount of contracts will expire this year as a result of the new Wireless Code (introduced in 2013 by the CRTC). But how has Telus and the other wireless carriers performed in terms of customer satisfaction during the past 12 months? J.D. Power has some answers.
After looking back in time and analysing its performance, Telus was proud to say that you can start expecting more from your carriers, because they go the extra mile to keep you satisfied. But are they doing enough? Or: Who’s doing the best job in keeping their customers happy?
Well, according to the J.D. Power 2015 Canadian Wireless Customer Care Study released today, the carrier who received the highest ranking in customer satisfaction is no one else but SaskTel.
The regional player topped the list with 787 points, followed by Virgin Mobile (773) and Koodo Mobile (764).
But there is yet another reason for Telus to cheer: It is the only incumbent player among the top five carriers. It grabbed the fourth position with 745 points. The top five list is completed by Fido, with 731 points.
It’s not news that Bell and Rogers rank low in customer satisfaction: You just need to have a look at the recent CCTS report.