How to Unlock your iPhone with Telus


As noted yesterday, Telus now officially unlocks the iPhone starting today, based on a set of requirements and a $50 fee. The Telus website section on unlocking has been updated with information about the iPhone, along with a link to an Apple support page on the process.

Here’s how Telus describes the iPhone unlock process:

Apple iPhone: How-to: Unlock your Apple iPhone for use with other carriers

You can unlock your TELUS issued Apple iPhone for use with other mobile carriers.

1. Call Client Care to request the phone unlock.
2. The Client Care representative will complete the steps to unlock your phone.
3. Connect your iPhone to iTunes and wait for the message “Unlock Complete. Congratulations, your iPhone has been unlocked. To set up and sync this iPhone, click Continue”.

NOTE: NOTE: An Internet connection is required in order for iTunes to unlock your device.

Your iPhone is unlocked.

Sounds pretty straightforward and similar to the iPhone unlock process via Rogers. If you are going to unlock your iPhone with Telus, let us know how it goes for you.

[via Telus, thanks Keyvan]


  • northernpenguin

    Question: The Apple site ( ) indicates that wiping the phone is required for an unlock, but the Telus site doesn’t. 

    I’m planning to unlock both iPhone 4’s in our household (for Int’l travel) …. does the phone need to get wiped for the Telus unlock?

  • Ole Dory Plug

    I wonder how jailbreaking affects this.

    I realize I can unlock the phone via the jailbreak but I wonder if the “factory unlock” can be achieved on a currently jailbroken iPhone 4? Hmmmm…..

  • Firat Ataman

    NO. I just did mine

  • Ken J Archer

    The process is missing a step;

    The user must restore their iPhone in iTunes before it will look to the apple server and retrieve the unlock.

    The user, if the iphone is jailbroken can also use “SAM” to deactivate the iPhone and thus bypass the need for a restore. I used SAM for both my 4S and my wife’s 4

  • Bilou

    It works fine but need to restore iPhone. No message like “congratulations, your iPhone is unlocked” but I tried Fido sim and it worked.

  • Ninja

    I did mine yesterday and I did not have to reset the phone. I never got the message that the phone was unlocked via iTunes. I was waiting for that message so I ended up turning phone off, turning back on, taking the sim card out and then syncing to itunes again. Then I put a Rogers sim in, plugged back into itunes and after a minute or two voila! It worked! I’m not sure I needed to do all of that but I never got the message that the phone was unlocked so I thought something was wrong. 

  • My_jaspreet

    can i get my iphone 4 unlocked even if i am not a telus client and i also don’t have a telus account.

  • Bilou

    No, you can’t. But if your are with Rogers or Fido, it’s possible

  • My_jaspreet

    Can I use the account of any other person to get my iPhone unlocked coz two of my relatives have an active telus account.

  • Onur

    I have a Telus iphone is locked. Is there someone who can help? help if you can do in the pay. address;

  • Urban Farmer

    My worked similar ato Ninja’s; no wiping or restoring.  Just took a while with no message.  On Rogers now with my AT&T GoPhone SIM (roam to Rogers in Canada).

  • Yuriy Zakurdayev

    Can anybody hel me with the same problem. I have Telus locked iPhone 4, but living in Kazakhstan. Enjoing “iPod”))

  • imkoonta

    just completed my unlock today. Called into TELUS as my iPhone 4 contract was bought out. They charged $50 to my account. Had to Restore my phone though which was no biggie as long as you back it up before. Today popped in my spouse’s Rogers micro sim and there was coverage. Porting over to Rogers plan soon as TELUS plans can’t compare.

  • jpgm90

    Would you be willing to help me unlock my iPhone 4? I’m not with Telus and not in Canada. I’ll pay the charged to your account and for the “help”. I need this badly. Let me know: [or anybody who can help me] 100% legit

  • Ant

    Telus is crap. I called several times and they would not unlock the phone for me unless I am with Telus and have been with them for 90 days. What a sham. Any suggestions on how to unlock it? I have no desire to jailbreak, but if its clean and simple, I’ll take it! help!

  • Burgman

    I didn’t have to restore my iphone but I did have to do Ninjas trick. However, my carrier is Telus and when I put in a Rogers sim (not activated), I get a no service message. Then, when I put back the Telus sim, I still get no service until I re-sync, then it goes back to Telus. I just need to know if this is normal because I’m going to the US soon and this would mean I’d have to have itunes with me on a laptop to re-sync.

  • cheng

    anyone like to unlock telus i charge 100

  • Paul

    Did anyone tried Rogers. How do i get it unlocked i am right now not in Canada and not having any account . I bought the phone from craiglist.

  • ritz

    can you help me to unlock mine? pls mail me

  • jd2157

    I used my brother’s Rogers account to get my iPhone unlocked. Called them and registered the IMEI number. Called back 30 days later and they unlocked it for $50.

  • tdott

    FYI, the process has changed slightly for my iphone 5. I just did it today and it requires no computer or itunes, it seems to be done over the air, but you do need an internet connection. What happens is after the Telus rep completes the unlock, you can then insert a new sim, the phone will say it required activiation, you’ll need to connect to wifi and bam, phone is now connected to the new carrier. Not sure yet if it requires wifi everytime as that would suck, I’m planning to try T-Mobile when i’m in the US. I probably won’t be wifi right away, so that would suck if it’s required.

  • Interesting. Thanks for the update!

  • giny

    what about virgin mobile?

  • SB

    I’m in the process of getting Telus to do it by opening a pay-as-you-go prepaid account with them in order to have an account from which they can extract payment.

  • locked on telus

    My household has 2 iphone4 s originated from telus but now inactive and I want to unlock them. I probably have to get a prepaid account for at least 90 days to unlock the first phone. If I were to buy a prepaid 6 to 12 months plan for $50 or $100 for the first phone, I wonder if I am able to unlock one phone after 90 days and then change that Telus sim card into the 2nd phone and unlock the second iphone after another 90 days?

  • locked on telus

    How did you do with Telus with the prepaid plan? Which plan did you go with? So you have to wait 90 days and then on 91st day, you can unlock your phone?

  • heavy

    I want to unlock my Telus phone I bought on craigslist so I can use it in the USA. I called telus and they want a phone number which the phone was bought with but I dont have that number. Can someone tell me the fastest and safest method?

  • Sasha

    Help my iPhone locked telus I am buy iPhone for Ebay ,I live Russia help help I live in Russia and I do not have much money for pozhalysta help unlock the phone is in Russia is very beg your I bought it at the last money help pozhalysta

  • oleg
  • Brigitte Cheong?

    Anyone know how I can get my iPhone 5 that is locked on to Telus to be unlock without being a Telus Client? This is really a pain in the butt.

  • Sheikh

    it’s happening . who ever have telus company cell phone and wants to use other sim. so he or she cannot get the the unlock code by calling them . it’s a joke to call them.

  • roach

    I own a Apple I phone 4s…have pics I need for a upcoming court suit BUT this thing is locked and carrier Telus tried for 3.5 hrs today to unlock….its becoming a joke.i have my Apple ID and password but cant remember the 4 digit code .I cant loose the pictures or contacts….Help

  • mustafa

    how can I unlock my Iphone 4G?

  • Robert Knull

    I called Telus to unlock my iphone 5, they had me check to see if I had any pending software updates, ( I did not ) they told me they had unlocked my iphone 5. They told me the next time I logged into Itunes it would be unlocked. I have done this and then went to several sites that show my phone as being still locked, ( this could be false as they also try to sell services to unlock ). My phone shows a Telus icon at the top left of my iphone screen, dose this mean it is still locked??

  • haidra youssef

    i am looking one person have compte telus, for unlocking my iphone 5 , ,i give you 50 Dollars for this service

  • sun

    i want to unlock iphone6 from telus network