Telus and Koodo Network Experiencing Nationwide Wireless Outage [u]


The Telus and Koodo network seems to be suffering from a network outage that is happening coast to coast, affecting texts, calls and data, happening at a peak time on the west coast. The following map from Canadian Outages shows where most areas are affected.

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Koodo has acknowledged the outage and will send an update soon:

We’ve reached out to TELUS and will update this post with information as it becomes available. Stay tuned.

Are you being affected by this outage?

Update 12:40PM PST: Telus has provided the following statement via email, acknowledging they are working as fast as possible to fix this outage:

Some TELUS customers are experiencing issues with their wireless voice service. We are working to get this fixed as soon as possible.

We’ll let you know as soon as we know more. You can also stay tuned to @TELUS or @TELUSsupport for updates.

Update 1:16PM PST: Telus has released a statement to us that service has been fully restored:

TELUS has restored service to all our wireless voice customers affected by a technical issue. We apologize for the inconvenience.


  • Plaramee

    I am I sometimes get LTE but no 3G and cannot make calls and do SMS.

  • Stroodle

    I’m in Whistler, BC and all working as it should for me. I’m with Telus getting 3G all day!

  • PLaramee

    Seems restored for me now I just received all my missed SMS.

  • Jobine

    just reset network settings

  • Tuck

    No service in Toronto on Koodo. Failure preceded by message: NO SIM CARD.