Telus-owned Public Mobile has seen some customers jump ship from the company, after it announced it was ending its legacy rewards program, instead shifting everyone over to the new Public Points program.
Now, some customers that left Public Mobile are receiving some ‘winback’ offers to lure them back to the company. But the one deal shared on RFD shows Public Mobile isn’t trying hard enough to do so.
“We want you back. We have the offer to prove it,” hypes the email. “It looks like your Public Mobile account is no longer active. We want to make things right and win you back with this limited time offer. Resubscribe using email ____ today and get 15 Public Points that you can use toward monthly payments, add-ons and more.”
So Public Mobile thinks a measly 15 Public Points (worth just $15) will lure customers back? It sounds like it will have to try harder than that. The email doesn’t mention any special plan, only saying eSIM activations are $0 and there is a $0 activation fee, plus plans start $15/month.
Starting in May, the legacy rewards program will come to an end, and customers will be switched over to the newest Public Points program, which offers less value when it comes to lowering your plan and bill.
Public Mobile customers angry about the change have filed complaints with the CCTS, which acknowledged they are indeed seeing complaints roll in.
Did you receive this offer or any other ‘winback’ offers from Public Mobile?
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Try adding Wifi calling and you’ll magically attract more customers.
On what basis do you believe the majority of PM customers (past or present) want Wi-Fi calling?
I left for the reason that I have poor service at my house in Victoria and no phone service at my friends place in courtenay. I was embarrassed to recommend public mobile to that friend in courtenay as she had switch providers twice to get her phone working again. Heck I need wifi calling at my place of work as the coverage is poor behind the concrete walls. Lots of people need it even if they live in downtown markets and need to get away to an underserved area
I will never understand the appeal behind wifi calling…. if you want to wifi call, then why have cellular service at all, just use a free voip app. In fact, I don’t want to use wifi, I never want to use wifi, I expect a perfectly clear strong signal from the carrier and do not think they should expect you to use wifi due to their network inadequacies.
Wifi calling is priceless when you are in large buildings with bad reception, basements, or traveling.
I did not need to by a travel plan when out of country purely because of wifi calling
Those same buildings also have terrible wifi
For me, if I had bad reception, I would just to a carrier that suited my needs. I do see the value in for a few people, but the mass majority will NEVER use it.
Exactly. I just call my voip # my home number. Was calling out with my voip # and having calls in on Pubic Mobile for $10 with rewards. And here we are. So $15 is at that price point where you get a lot more for very little. But I could go full voip as well. So time to move on.
Wondering if the Public Mobile genius who came up with the “we want you back” campaign is the same one who made the “new activation only” plans.
It’s not one person, but a group who always must have senior management approval before implementing any campaigns.
Hmm, okay. So, more RFD deals on iPhone in Canada, huh?
Maybe we should just forget about iPhone in Canada altogether and stick with Canada’s Mobile Syrup for tech news and RFD for deals. I mean, let’s be real, everyone’s checking out RFD at least daily anyway.
What’s your take on that, Gary?
Got it too, replied email with a F word
I have to stay for awhile as I trusted them and re upped. Seeing all kinds of better deals than what they have for $15. $200 to go. Will make my move out of Pubic Mobile next black Friday. No Frills, Lucky Mobile, Wundle mobile, phonebox, Fonus (US ) and a few others all have better deals. Can hardly wait to get out. See you at RFD.
Public Mobile has a big problem. There are a lot of us on a legacy plan. When we signed up, they put it in writing that the plan would never go up as long as we were customers. They tried to do an increase a few years ago. We all filed complaints. They backed down. Getting rid of the legacy rewards program is the only way that they can increase our plan price. Let’s see if the CRTC backs us this time. They’re more on the side of the mobile companies these days. The mobile companies donate too much to the politicians.
The CRTC isn’t involved in this. The CCTS is:
I might switch to Fizz once their coverage improves. The loyalty rewards were the biggest reason I switched to Public Mobile from Freedom back in 2021.
I had 4 lines on Public Mobile for many years. I moved out all my mines after the points change that was supposed to be optional. The additional $7+ per month savings was worth staying despite many competitors Black Friday and Bpxing Day specials. Now with that gone, they no longer have that advantage, and more importantly they show they don’t actually care about loyalty just like everyone else.
Even without their points program they’ve still got the best service, the best coverage, and the best plans, at unbeatable prices. I’m currently paying $34/month for a 5G Canada/U.S. plan with 50Gb of data. At that price, I couldn’t care less about a silly points program.