Possible Fixes for iPad Pro Shutting Off While Charging


Did you pick up an iPad Pro over the weekend? Some users are dealing with a bug where the giant tablet shuts off while charging, and then requires a hard reset to turn back on.

According to threads over at the Apple Support Communities (via @KennethBokor) and MacRumors forums, many customers are suffering from this strange issue.

Here are some fixes that may work to address this shut off bug, after sifting through 11 pages of the Apple Support Communities thread:

  • Try a different Lightning cable to charge the iPad Pro
  • Enable AirPlane Mode before charging at night
  • Disconnect the Lightning Cable before turning on your iPad Pro in the morning
  • iOS 9.2 beta 3 appears to have fixed the issue for some users
  • Restore from a backup within iTunes or iCloud

Apple surely is aware of this issue, so stay tuned for a fix for this. Right now, there’s no solid evidence alluding to either a software or hardware issue. Let us know if you’re running into this shut down issue with your iPad Pro.

PS – Maybe you’re charging it wrong 😉


  • Jake


  • You forgot the hashtag #chargegate #yourechargingitwrong

  • Lakh Jhajj

    Yep!! Happened to me last night /this morning when I took it off the charger. It was off and I had to hard reset it. Will try to put on Airplane Mode and charge tonight. And will update tomorrow how it went. #Chargegate Hope not.

  • Keep us updated with what ‘works’ for you!

  • Manny12

    I had this issue and AppleCare told me it might be a hardware issue, so I replaced it and the same thing is happening to my second iPad Pro. Now they are telling me to set it up as a new iPad (not iCloud backup) and try that… I’ll do that tonight.

  • Apple says they are aware of this issue now and looking into it.

  • Vito R.

    I set mine up as a new iPad when I got it and I’m having this issue.

  • Sebastien Verliefde

    Same problem, kinda. After 5 minutes of use screen blinked then went full white. Force restart doesnt work. It shuts down to blackscreen or goes on in full white with absolutely no other possibilities… I guess i’ll return it, i’m not a technician and it doesn’t look like there’s something else i can do about it. (Didnt even charge it fully to 100%) I’ve sent a mail to the Apple Team Support. Fingers crossed…