Share:

Apple Apologizes for Slowing Down Some iPhones, Offers $35 Battery Swaps [u]

Share:

Update Jan. 2/2018: Apple is replacing iPhone 6 or later batteries–regardless of diagnostic results.

Apple has published a letter on its website, detailing iPhone batteries and performance, in response to the current uproar over its slow down of CPU speeds for some older iPhone models, which currently resulted in numerous class action lawsuits. Here’s what Apple has to say:

We’ve been hearing feedback from our customers about the way we handle performance for iPhones with older batteries and how we have communicated that process. We know that some of you feel Apple has let you down. We apologize. There’s been a lot of misunderstanding about this issue, so we would like to clarify and let you know about some changes we’re making.

First and foremost, we have never — and would never — do anything to intentionally shorten the life of any Apple product, or degrade the user experience to drive customer upgrades. Our goal has always been to create products that our customers love, and making iPhones last as long as possible is an important part of that.

Screenshot 2017 12 28 14 07 32

Apple explains lithium-ion batteries degrade over time, based on the number of charge cycles and performance loads. When batteries enter a low state of charge, unexpected shutdowns can occur, which is why Apple implemented a fix in iOS 10.2.1 for iPhone 6/6 Plus, iPhone 6s/6s Plus and iPhone SE. The update “dynamically manages the maximum performance of some system components when needed to prevent a shutdown,” and the same support was added for iPhone 7 and 7 Plus in iOS 11.2.

The company says it believes “continued chemical aging” of batteries in iPhone 6 and iPhone 6s devices are another cause of slower performance in “certain situations”.

Apple says “To address our customers’ concerns, to recognize their loyalty and to regain the trust of anyone who may have doubted Apple’s intentions,” they plan to do the following:

  • Reducing out-of-warranty iPhone battery replacements to $29 USD ($35 CAD), savings of $50 from the $79 USD price, for any iPhone 6 or later “whose battery needs to be replaced” by late January and worldwide through December 2018.
  • Early 2018 will see an iOS update to “give users more visibility into the health of their iPhone’s battery, so they can see for themselves if its condition is affecting performance.”

Apple concludes their letter by saying “our customers’ trust means everything to us. We will never stop working to earn and maintain it. We are able to do the work we love only because of your faith and support — and we will never forget that or take it for granted.”

Canadians will now pay $35 for a battery replacement on an out-of-warranty iPhone, about 64% savings compared to the original price of $99 CAD. This is equal to the discount we’re seeing down in the USA.

No word on what it will cost in Canadian dollars for this battery swap, but stay tuned and we’ll keep you updated. The U.S. discount works out to 63% in savings. Currently, out of warranty battery service costs $99 CAD, so Canadians could expect to pay around $37 CAD or so?

What do you think of Apple’s response to this iPhone battery slow down issue? Is this announcement too little, too late? There’s also a support document detailing more battery info, which you can check out here.

Update: Canadian pricing for out-of-warranty iPhone battery replacements will be $35 CAD, as per Apple.ca. This article has been updated to reflect the local pricing.

Share:

  • FragilityG4

    And that should be that… however, start the “Apples not doing enough and I JUST REALLY WANT A PAYOUT!” rant now! Hahaha chill people.

  • huddyrocks

    Ha ha ha! Yup! No chance of that happening !!

  • Guest

    It’s pronounced Ho Ho Ho!

  • winnertakesteve

    For what it’s worth I ended up replacing my iPhone 6 this spring due to a dying battery. I didn’t even consider a battery replacement because the phone was so slow on iOS 10, and with no way to downgrade I felt like my only option was to buy faster hardware. Had Apple been upfront about how a battery replacement could have helped cpu performance, I might have made a different decision. So I still feel deceived.

    That said, my iPad Pro’s performance has already degraded under iOS 11, and its battery seems fine. So I don’t have much confidence at all in Apple devices to last more than year without becoming compromised enough from their original performance to motivate replacement.

    At least for me, I’m disappointed by iOS *far* more often than I’m delighted or even simply satisfied by it. I’ve been happy with my macs, but I don’t know if I’ll stay with Apple on the mobile front much longer. 🙁

  • Kirk

    LOL. It’s Apple, people always look for a reason to rip them apart. With that I say, “leave buy an Android. Nobody is stoping you.”

  • Chzplz

    I have a 6s that gets used heavily and already had one battery replacement under the last freebie program.

    I totally understand what Apple has done with iOS and I think it’s a good compromise. But I also will happily take them up on their offer of a cheap battery replacement!

  • OracleGuy

    Have you tried wiping your device and restoring from a full iTunes backup? It’s worth a try if you’re finding that new iOS versions seem markedly slower.

    Eventually, of course, old hardware struggles under the demands of new software, but I have to say that my 6s seemed fine performance-wise under iOS 11. I wonder if Android fans don’t notice the same thing because most manufacturers don’t make OS updates available for their older hardware.

  • Shameer Mulji

    Overall good response by Apple but I think they should go one step further and make the $29 price for the battery replacement, permanent.

  • FragilityG4

    I would never buy an Android. I’ve never used one for more than ten minutes. Worst OS ever.

  • winnertakesteve

    Yes. Didn’t help. 🙁

    At this point an Android that gets no updates is a feature in my eyes. But I’d get a pixel anyway. Several previous iPhone friends have already jumped and all have said they couldn’t be happier. I just want a device that works decently. Apple delivered on that for a good while, but it’s been increasingly miserable for me for some time now.

  • Olley

    hmmm too bad this discount doesn’t apply to iPads. my iPad air is friggin slow as hell and def needs a new battery.

  • Olley

    Apple Canada has released the statement.

    Apple is reducing the price of an out-of-warranty iPhone battery replacement by $64 — from $99 to $35 — for anyone with an iPhone 6 or later whose battery needs to be replaced, starting in late January and available worldwide through December 2018. Details will be provided soon on apple.com/ca.

    https://www.apple.com/ca/iphone-battery-and-performance/

  • John

    This is what they should of done to begin with, instead the covering it all up and hoping nobody finds out. Geez.

  • Bill___A

    Well, Apple, I know too that the batteries age and their performance declines over time. When I am aware of this and it gets to be a problem, I simply replace the battery, which is the normal thing to do in this instance. If you want to offer people the ability to extend their battery life by compromising performance, I have no problem with that – IF you make it optional. As it stands, one of the reasons I upgraded to iPhone 7 Plus was because I was noticing the apps not keeping up. Had I known this was a battery issue, I would have replaced the battery instead of paying over $1000 for a new phone – for me and the same for my wife. The damage you have caused me, by your actions, is about $1400 times two, not including loss of use of the money. There is no doubt I would have upgraded the phone eventually but iPhone 6 Plus would have been just fine until now if the apps worked fast enough. Your offering to replace the battery at a reduced rate does belatedly remedy the battery replacement issue, but it does nothing for the people who bought a new phone when they otherwise wouldn’t have……and that’s a much bigger deal.

  • raslucas

    It’s a really scary thing that some people walk around with unupdated phones. Think about that KRACK Wi-Fi exploit, a single not updated phone can compromise an entire network.

  • Kirk

    My comment is towards those people indifferent… not you! ?

  • FragilityG4

    Hahaha well in case anyone thought I would consider, there’s the answer!

  • Ned K.

    Enough apologies. Now, time to PAY for your sins.

  • Kirk

    ??

  • Aleks Oniszczak

    It’s a non-apology. They “apologized” for “how we have communicated that process” – well, they DIDN’T communicate. AT ALL.

    Most people seem to be missing the point that this is a DESIGN FLAW and NOT a normal process that happens with phones as the battery ages. Other companies such as HTC and Motorola have come out and said they don’t need to slow down their phones since their phones don’t have this DESIGN FLAW. Why are we expected to pay $29 for their error? They advertised their phones to be a certain speed and claimed batteries would not generally need to be replaced. Then they did a sneaky thing. And only now, once they have been caught, they offer a false apology and STILL make their customers pay for THEIR error. Not cool Apple.

  • sukisszoze

    So that’s why my iphone 6S battery sucks so bad..

  • It’s Me

    Except that most of the people that complained the most and loudest about this (and every other “issue”) don’t use iPhones anyway.

  • Nelson Tavares

    What s joke, battery probably costs Apple 3 bucks, so how nice of them to lower the price

  • Kirk

    Facts.

  • LouisDC

    I would also like a cheap battery replacement for my 6s, but I wonder what they mean by “whose battery needs to be replaced”? How will they determine that a battery needs replacement?

  • Tim

    I wonder if the legal team reviewing/editing this response was tens or hundreds of people.

  • Updated our post to reflect $35 CAD pricing in Canada for out-of-warranty iPhone battery replacements.

  • Guest

    I wonder if customers that accept this offer will be required to relinquish their rights to participate in any of the related class action lawsuits.

    Could this be a way to submarine those lawsuits by having potentially millions of customers choose the battery replacement and then be left out of the class actions?

  • Riley Freeman

    yup. was gonna upgrae this year but think ill wait one more year

  • Daniel

    So by 2018 will I be able to get my batteries replaced on my iPhone 8????? bought it nov of 2017 so maybe I can do so after that day??

  • NOHoldsBar

    Eeny, meeny, miny, moe

  • NOHoldsBar

    Only sheeple and those who lack independent thinking would agree and understand Apple’s reasoning.

  • Karen Ramel

    When i had a “screen fixed” on my iphone 6s+ all they did was swap my phone for a in-stock phone. Is this the same “fix” method for the battery (a swap?)

  • has2289

    What would be the price if you have Apple care? Haven’t noticed that my battery has declined, but may want to take advantage of the battery upgrade as I get to the end of my two year apple care warranty. (Didn’t upgrade this year, but probably will next year, new battery would be a plus for resale ;-))

  • Stacey Clarkson

    when I had to have my battery replaced they were going to do the swap but they didn’t have my color and size in stock so I had to wait for a battery to come in 🙁 I would have gladly taken the swap.

  • Scott Pearce

    what about my iphone 5S? #alliphonesmatter my battery is shit and its only getting worse with these ios updates.

  • Ron

    Not so fast. According to this article and Apples website, this offer only extends to iPhone 6 and older phones. 6S and 7 owners don’t apply, and I’m sure they will be pissed. Got to love Apples half-assed solution, ROLF.

  • Ron

    Oops. iPhone 6 “or later”. Missed that part, my bad haha.

  • FragilityG4

    Those are the phones with the real battery problems. The 6s and 7 aren’t as vastly affected.

  • OracleGuy

    Apple will replace your battery for free under Apple Care, but only if it’s aged prematurely. You need to go into the Apple Store and they will check your phone using some analysis software. If your battery isn’t maintaining the charge that it should, they will replace it under the Apple Care extended warranty.

  • Update: Contact Apple because now they are replacing batteries regardless of diagnostic test results http://www.iphoneincanada.ca/news/apple-iphone-6-later-batteries-replace/

  • Charles Findlay

    They should team up with those in the bread industry who’ve shafted consumers for eons…take in on the road with an act called Bread and Circuses.

  • iFone

    What’s the benefit of doing the battery swap?
    Is Apple detecting I may have a defective battery and thus slowing my phone? If I don’t have a battery issue, is my phone still being slowed down anyway? If I exchange my battery, does this software fail safe goes away?

  • The benefit is getting a new battery out of warranty for a discount, which can extend the life of your device. The throttling should not impact a new battery.

  • OracleGuy

    The issue is that depleted (old) batteries were causing some iPhone models (6, 6s in particular) to unexpectedly shut down, because the battery wasn’t able to supply enough power at times, e.g., when the CPU was at 100%. Apple solved this by dynamically reducing the maximum CPU speed (and hence the amount of power required) which of course slowed the phone down in some situations.

    If your battery is still “good” then the CPU is NOT being slowed. But if you can get a new battery installed for only CAD $35 then it’s a great deal, and it will prolong the life of the phone (as Gary said) in that it will be that much longer before your phone’s battery is old and requires very frequent charging (never mind any CPU throttling).

  • OracleGuy

    I was also going to say that my first-gen iPad Pro is still speedy on iOS 11.2.1. Its battery life isn’t as good as it used to be, but that because it’s 2 years old now. I haven’t seen anything about Apple throttling the CPU speed on iPads at all, so I don’t think it would be related to the battery condition. I’d definitely try a backup, reset, restore on your iPad if you haven’t already.

    Also of course the usual strategy about disabling background app refresh for anything that isn’t required, etc.

  • iFone

    Thanks Gary and OracleGuy. Understanding this makes me realize people are blowing things out of the water with Apple. It’s simple, no issue with the battery = no slow downs. Issue with the battery = slows down vs. dead phone. I much prefer the solution Apple is then proposing.

Deals