Apple Launches Free Fix for Broken iPhone 5 Sleep/Wake Buttons


Apple today has launched a free replacement program for users with broken iPhone 5 sleep/wake buttons, currently affecting a small number of users, reports The Loop:

“Apple today launched a program to replace the sleep/wake button on a small percentage of iPhone 5 models where the button may stop working or work intermittently,” Apple said in a statement provided to The Loop. “Apple will offer the service free of charge to iPhone 5 customers with models that exhibit this issue and have a qualifying serial number.”

IPhone5 sleepwakebutton

The program starts today for users in Canada and the USA, and will debut in other countries on May 2, 2014. 

Apple explains there are two ways to get your sleep/wake button fixed: bring it into to an Apple Store or authorized service provider or mail it in for free:

Replacement of the sleep/wake button mechanism is done at an Apple Repair Center. There are two ways to send your iPhone to the repair center—carry-in or mail-in. See below for details. The replacement process takes approximately 4-6 days from the time your iPhone is received at the repair center until it is returned to you. Your iPhone will be examined prior to any service to verify that it is eligible for this program and is otherwise in working order. Before sending your iPhone to Apple for service, you will need to back up all your data and erase all your content and settings.

Apple says if you’re running iOS 6, your phone will “need to be upgraded to iOS 7” after the sleep/wake button is replaced. 

You can enter in your serial number here to see if your iPhone 5 is eligible. 

It’s nice to see Apple replacing sleep/wake buttons on the older iPhone 5. Now if only there was a Home button replacement program for the iPhone 4…



  • kenchernoff

    “It’s nice to see Apple replacing sleep/wake buttons on the older iPhone 5. Now if only there was a Home button replacement program for the iPhone 4…”

    EXACTLY what I was going to say until I read it!

  • Yeah, I had a very difficult time getting a fix on our iPhone 4 Home button at the Apple Store. Button would intermittently stop working and that was just weeks out of warranty. Apple Store wanted nothing to do with the fix and wanted to charge me for it.

  • DoctorT

    This is actually so great! My power button on my i5 is starting to break again. I had to go to Apple a few months ago and they gave me a new phone for it, but then my warranty expired after. I’ll definitely be getting in on this soon.

  • I just went in today to get mine fixed under the program, apparently they had not heard about it until 1 hour before I walked in, so they didn’t have any of the systems setup for it yet. They gave me a new iPhone 5 (even though it was out of warranty). Love their customer service!

  • DoctorT

    Just a small follow up: I went to the Apple Store today, and since my phone was out of contract, I could only get a repair row it (so no new phone) 🙁 . The repair takes up to 8 days according to the guys at the store (not 4-6). I got a black 16gb i5 loaner in the meantime.

  • Thanks for the update!

  • Hosaka

    While my iPhone 5 is eligible, I’m not having any problems with the power/sleep button. Still works since the day I bought it. Question is, should I still send my iPhone to Apple for repairs?

    Not to mention iPhone 6 is slightly around the corner.

  • yay

    don’t . they are actually fixing the button, not giving new devices

  • yay

    FYI, it can take up to 10 days

  • John

    What about a program to fix the loose power button on iphone 5/5s?

  • xxxJDxxx

    Don’t suppose they will reimburse me for having to pay to get mine fixed a few months ago?

  • You could try bringing it up and see what they will do.

  • Kevin D.

    It’s a free button replacement luckily, because it’s 269$. And what they don’t tell you is that they do a diagnostic of the phone and every issue has to be repaired before or they won’t repair the sleep/wake button, lucky me my phone is in excellent condition. Will take about 2 weeks for me to get my phone back.

  • iphonesintocash

    Nice to see they are standing by their product.

  • Sunny Singh

    Hello guys I have iPhone 5 bought in New Zealand and now I’m in Saskatoon Canada.
    My phone is eligible for this program. But I have one doubt is I can get my phone fixed in Saskatoon or not ??