Over the weekend, AT&T starting offering their customers with, out-of-contract iPhones, an official unlock, via Apple and iTunes. Here is a quote from AT&T about the new service:
“Beginning Sunday, April 8, we will offer qualifying customers the ability to unlock their AT&T iPhones,” the statement reads. “The only requirements are that a customer’s account must be in good standing, their device cannot be associated with a current and active term commitment on an AT&T customer account, and they need to have fulfilled their contract term, upgraded under one of our upgrade policies or paid an early termination fee.”
The process to get this done is apparently lengthy, but would be worth it if you really want to switch providers. Customers need to call in to AT&T for this unlock. They are asked numerous qualifying questions, (as per the quote above). Once it is established that they are qualified, there is a 4 step process (not detailed by the source). Then the unlock codes are sent via iTunes. The customer needs to restore their iPhone, in iTunes to apply the unlock. Once the unlock is complete, customers get this message: “Unlock Complete. Congratulations, your iPhone has been unlocked. To set up and sync this iPhone, click Continue.”. For issues with the unlock, Apple has posted this support page.
Currently, unlocking of iPhones is offered by Rogers and Fido in Canada, as they are listed as the only authorized carrier unlockers by Apple. Customers need to have paid back subsidies and have an account in good standing.