CRTC: Should Wireless Carriers Follow a Standard Set of Rules?

The CRTC looks to seek input from Canadians on whether wireless carriers should all follow a certain set of rules when dealing with customers. The CRTC wants to know if ‘competition’ in Canada is enough to protect consumers, and has launched a consultation on the topic after requests from consumer advocates.

Rogers proposed some rules in March of what the code might include:

  • Specify what kind of changes a wireless provider can and cannot make to a consumer’s services during the life of a contract and how much notice is required for allowable changes.
  • Allow consumers to cancel contracts at any time provided they give their wireless provider 30 days’ notice. Specify what fees wireless companies can and cannot charge consumers when they cancel their contract early.
  • Require wireless providers to give consumers 60 days’ notice that their contract is about to expire and ban providers from automatically renewing it except on a month-to-month basis.
  • Require ads for wireless services to include all monthly fees.

The CRTC’s acting chairman Leonard Katz noted in a statement he wants to see if there is enough evidence out there to support the CRTC getting involved, rather than letting the market manage itself:

“Our practice has been to rely on market forces as long as we are convinced that the interests of consumers will be looked after,” he said.

The interests of consumers should be the CRTC’s top priority. Cancellation fees, system access fees, 911 charges, and others continue to burden the wallets of Canadians. Do you feel we’re being protected from the pricing plans, strategies, and fees implemented by our ‘Big 3’ carriers?

[via CBC]

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  • Mr. Garrison

    fuck bell and fuck rogers

  • RaphaelNinjaTurtle

    Fuck bell, fuck Rogers, fuck telus crtc is a joke the should change it to TMNT and fuck iphoneincanada… I kid and fuck Gary no I kid again

  • JB

    If Rogers wants rules, it’s to protect itself and stifle competition.  

  • Steve Vv

    Contract longer than 24 months should be illegal. Ho can you expect an iPhone or any other smartphone to fully work without any problem for 36 months.  

  • Wendy Evenden

    They shouldbe required to unlock you phone upon request after you’ve fulfilled the contract. I understand so will, but Bell won’t.

  • thewinnipegger

    What the CRTC needs to do is STFU, sit the F down and call upon a independent group to see whats wrong with the carriers and set rules for it so all carriers are even and no one is on top. The CRTC really can’t be trusted in anything cause from what we seem lately is somewhat true behaviour mixed into a process of ” jump, how high?” mentality which screws the average consumer here in Canada.

  • +1

  • Neener

    Yes they should. Everyone is sick of The big Three companys. and it’s disgusting how they treat Canadians. They are so comfortable here in Canada that they won’t even branch to other parts of the world.
    Even Wind Mobile invester said he should have never came here..

  • pure4