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Apple Halves Canadian Returns Policy to 15 Days

Apple has cut its returns policy for iPhones from 30 days to 15 days in Canada — but 14 days in the US — according to a new sales policy spotted by 9to5Mac. Previously, customers who purchased an iPhone from the Apple Store had 30 days to return the device, provided it was undamaged and included all the original accessories.

Iphone 5s

That policy was confusing, the internal sources told the blog, because the carrier’s return policy specified only 15 days. By the way, all products purchased from Apple must be returned within two weeks if the user changes their mind.

For iPhone returns, you may return your undamaged iPhone with its included accessories within 15 days of purchase for a full refund. Here’s the important part: returning your iPhone may not automatically cancel or reset your wireless account; you are responsible for your wireless service agreement and for any applicable fees associated with your wireless account. Please contact your provider for more information.

For any other undamaged product, simply return it with the original receipt (or gift receipt) and original packaging within 15 days of the date you receive the product. If the item is returned within this timeframe, we’ll exchange it or offer a refund based upon the original payment method. For returns to an Apple Retail Store for cash, cash equivalent, and cheque transactions over $750, Apple will mail a refund cheque to you within 10 business days.

It is interesting to note that in the US customers have 14 days to return a device, just like in Europe and Asia–Pacific, Canada being the only country with a 15-day return policy.

Technology enthusiast, rocker, biker and writer of iPhoneinCanada.ca. Follow me on Twitter or contact me via email: istvan@iphoneincanada.ca

  • http://twitter.com/yo2boy_ yo2boy

    It’s because the CRTC mandates it to be 15 days.

    “to cancel your contract and return your phone at no cost, within 15 days and specific usage limits, if you are unhappy with your service”

  • Obvious

    Apple has been doing this for 6 months