Samsung Officially Recalls Replacement Note 7; Offers $100 Off Next Phone

The US Consumer Product Safety Commission (CPSC) and Samsung have today officially recalled the replaced Galaxy Note 7 devices, stating that 23 complaints of overheating Note 7 phones have been received after the initial Note 7 recall (via Business Insider). CPSC has announced that all Galaxy Note 7 phones are being recalled, including those sold after September 15, which were initially claimed to be safe for use. 

Note 7

A total of 96 cases of Note 7 devices exploding or catching fire have been reported since its launch in August. These cases include 13 reports of people getting burnt by the phone, and 47 reports of the device causing property damage, as stated by the CPSC. 

While the South Korean company has already advised all Note 7 owners to power down their phones, and return them immediately for a refund using their special fire-proof return kits, the company is now offering a $100 credit if you exchange your Note 7 for another Samsung phone, or a $25 credit if you get another phone or a full refund, according to Engadget.

“Samsung is trying to keep users from straying to other brands, while also trying to stop further financial bleeding from the debacle. In a post, it said that the incentives are to compensate customers for the “big inconvenience” of exchanging the device. That’s an understatement, because customers have been forced to handle devices with gloves and return them in a fireproof box. Then, they must wait a considerable period for the replacements, which can only be shipped by ground”.

Our sincere advice to all Note 7 owners however would still be to avoid the exchange and get a full refund.

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  • KS

    What is worse is they’re yet to figure out what went wrong! And this was their flagship phone that inspired many other ‘phablets’, including the iPhone Plus series. I don’t think it will be easy for people to trust future Samsung phones.

  • FragilityG4

    What about all the accessories these people bought … do they get a refund too?

  • Probably not.
    Not a total loss though, they can be used on the next phone the customer gets. Most accessories are universal unless you’re talking about the VR

  • FragilityG4

    Cases ……

  • Hmm, yeah I suppose I over looked those.
    My head was in with Bluetooth, wireless charger, etc.

  • KS

    Amazon is refunding customers who bought Note 7 accessories from them.

  • Tim

    It’s a shame for the industry. I still use an iphone 6s plus, but in many ways this phone was ahead of the iphone 7. The display was industry leading, the minimal bezels gave you a large screen in a small form factor, some of the stylus features were truly useful, Touchwiz was finally leaving it’s caustic, eye-sore OS skin in the past…

    I think we’ve seen Apple slow down it’s rate of improvements, we only have to look at the three year product cycle of the current design…the same PPI since the iphone 4. No matter your allegiance, the consumer doesn’t win if a competitor like Samsung is out of the game.

  • LadeeDa

    No thanks. I sure many will take the bait but many are also done with Samsung period. How they treat their customers is appalling.