Major Design Flaw in Galaxy Note 5 Could Permanently Break its Main Feature [VIDEO]

Earlier this month, Samsung made its Galaxy Note 5 official, as a shorter, thinner and narrower phablet than its predecessor, featuring a new S Pen with improved pressure sensitivity and writing performance. However, it seems that the Korean company has overlooked a major design flaw in the device that could permanently break its main feature. As pointed out by Android Police, the flaw stems from the new S Pen slot design on the Note 5, which can cause the S Pen to break pen detection when inserted backward and get stuck quite badly as well.

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On previous generation Galaxy Note smartphones, attempting to insert the S Pen in the device in the wrong direction always failed as it just would not fit. On the Note 5 however, inserting the S Pen the wrong way provides absolutely no resistance, and once you insert the pen far enough in the wrong direction, it gets stuck, at which point you notice something is wrong. This can easily happen if you’re in the dark or a child tries to insert it and pushes it far enough to cause a pen break. Here’s how the source describes it:

It doesn’t even have to “click” in. At this point, of course, you will panic. And you will try to get it out – and most likely, you’ll succeed. The problem is that if you do succeed, there’s a very real possibility you’ll break whatever mechanism the device uses to detect whether the pen is attached or detached from the phone. Which is exactly what happened to our review unit. We’re really not sure how this made it past testing at Samsung

Pen detection on our review unit is completely broken, and during the making of the video in an attempt to show how easy it is to insert the stylus the wrong way.”

Check out this video for a better idea:

What’s even worse about the Galaxy Note 5’s “PenGate” is that Samsung was actually aware of this issue when it shipped the Note 5 and still did not seek to actively address it, since the official manual for the phone very clearly states that the S Pen should not be placed in the device backwards or it may damage the phone or the pen.

The Note 5 does not ship with a manual, but an online search by Ars Technica, which was able to reproduce the error, found the following explanation by Samsung:

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Luckily though, Samsung has issued the following statement as a simple solution to the problem, while speaking to the BBC:

“We highly recommend our Galaxy Note 5 users follow the instructions in the user guide to ensure they do not experience such an unexpected scenario caused by reinserting the S-Pen in the other way around”.

Still thinking about getting a Galaxy Note 5?

“Technology runs through my veins...” | Follow me: @DrUsmanQ usman@iPhoneinCanada.ca

  • Chris Siegell

    It would be a more informative addition to the story to find out if a soft or hard reset will restore Spen functionality. I cant imagine anything being broken unless your physically breaking something. If anything it sounds like a software issue.

  • Andy

    I called it way back when Samsung announced they were going to release the Note 5 early to combat sales of the new iPhone 6S: Something is going to go wrong with the Note 5 because they’ll rush to the gates.

  • From both Android Police (included in the quote above) and Ars Technica, inserting the S Pen in backwards breaks the mechanism that detects the pen, and the features that come with it.

    So in this case, it’s not software, but a hardware issue, as trying to yank the S Pen out causes damage (if you can yank it out).

  • It’s odd because previous Note designs had a thicker end on the top part of the S Pen to prevent accidental insertion the wrong way.

  • xxxJDxxx

    You’re inserting it wrong!!

  • BrodieTheDog

    And this company called themselves innovators. Ha

  • Literally! haha

  • Ouch >.<
    I wonder if Apple is going to have a little fun with that when they release their stylus for all the bend jokes other companies made 😛 lol

  • Marco

    hahahaha, and yet again Samsung does what it does best, (I mean) the worst! It’s maybe because ? hasn’t come out with stylus for iPhone, so Samsung doesn’t know where to copy the design from.

  • Tim

    More to the point, who the f*ck still buys something that needs a stylus?!

  • Amow Agou

    I will buy it. Use of the stylus is optional, not mandatory. It is lot easier to write with a stylus than using a finger.

  • OliChabot

    That proves how much they care about the design and the ease of use of their products : not even checking if it could cause a problem with the pen, and they release it to the masses…