Samsung: Galaxy Note 4 ‘Gapgate’ is a ‘Feature’, Not Manufacturing Defect [VIDEO]


Screenshot 2014 10 02 12 44 56

Do you even gap? Earlier this week Samsung users noted how the new Galaxy Note 4 came with a wide gap around the display and frame, allowing room for a business card to be inserted.

This apparent manufacturing defect had many alluding this to be Samsung’s ‘gap-gate’, referring to the recently overblown iPhone 6 ‘bend-gate’ issue.

Now, according to Android Central, that gap is actually a “manufacturing feature” of the device, according to the Galaxy Note 4’s instruction manual, hidden away on page 180 in the Troubleshooting section:

A small gap appears around the outside of the device case

  • This gap is a necessary manufacturing feature and some minor rocking or vibration of parts may occur.
  • Over time, friction between parts may cause this gap to expand slightly.

A Samsung spokesperson told the Wall Street Journal the following:

The reported issue does not impact the functionality or quality of the Galaxy Note 4. We assure our customers that all Galaxy Note 4 units meet our strict manufacturing and quality control standards.

In other words, Samsung is saying you’re reading the manual wrong. This gap is actually a business card holder!

YouTube channel DIectronics puts ‘gap gate’ to the test and was able to fit a bookmark and business card into the so-called gap—check it out below:

There goes Samsung copying Apple again with its own ‘gap gate’.


  • Mike Fradette


  • Kris Meador

    Can you imagine the media coverage this would get if it were an iPhone? It would be headline news.

  • aaa

    yeah yeah i get it. If iPhone bends, it’s okay and is user’s fault, but if Samsung phone has a problem, they make shitty phones, right? LOL Dumb people have no brain.

  • kkritsilas

    The gap issue is not just an issue right now.Within The Note 4 manual itself, it says that the gap may grow, and some internal components may shift around. Not my words, directly quoted from the Note 4’s owner’s manual. Now, when I get a new phone, from anybody, I fully expect that it will be properly assembled, and not that “component rocking or vibration may occur”. Am I to take if that the cisplay moving around slightly as you are using the phone (long term) “… meet our strict manufacturing and quality control standards”? Is anybody taking this for real? How many other phones have had statements like that? I certainly never saw it with my Motorola RAZR (Android verison), S4, or my Nexus 5. I never saw it in association with any Apple iPhones, either.

    As for bendgate, let us just get our heads screwed on straight, here, OK? Who in their right mind puts a ~$900 phone (off contract)in their back pocket, and then sits on it? Do you put your prescription eye glasses in your back pocket and sit on them? Do you put your tablet (any tablet) down on your seat, and sit on that? Just because people make brain dead moves, doesn’t make a product defective. The iP6+ was never presented as a ruggedized phone, so some care must be taken in its handling. I have a Nexus 5, and put it in my front pocket. Its been fine for over a year and a half. I never had any inclination to put it in my back pocket, BECUASE IT WILL BE DAMAGED. Anybody who thinks that any non-ruggedized phone will survive long after being sat on over a long period of time is delusional.

    Difference between the two situations is that Samsung knew about this problem long enough to put in a disclaimer in their manual. Apple probably never though people would be putting phones into the back pocket and then sitting on them. Apple probably figured that people would put them in jacket, shirt, and front pockets, WHICH MAKE SENSE.


  • FragilityG4

    This didn’t need to happen to confirm Samsung makes a shitty product! ????

  • hub2

    I have issue with “Apple probably never though[t] people would be putting phones into the back pocket then sitting on them.”

    They sure as heck better have thought about it. People have been putting phones in back pockets for years, they’re not going to automatically break that now-unconscious habit just because it’s an expensive iPhone (and remember, the on-contract price obscures the true price of the phone). The manufacturer absolutely must count on customers doing out-of-bound things and either 1) design your product to handle higher-than-common-sense stresses, and/or 2) include a stupidly obvious disclaimer in the documentation.

    Apple actually had product warning labels not to eat an iPod shuffle, for crying out loud. Maybe it was a touch of humour, but if “don’t sit on iPhone” wasn’t in the documentation, it should’ve been.

  • gerry

    Look at it this way, at least you can cover your screen (with business cards) from front to sides if you don’t want other people looking at what you’re doing on the device. Give’s you that extra viewing privacy. 😛

  • Hahah DIY privacy screen.

  • WatDah

    A lot of fandroids in “protect mode”. Some how having a gap right out of the factory is perfectly fine and justified, but a phone they swore to never buy bends when you apply a huge amount of force is absolutely unacceptable and must burn in hell.

  • WatDah

    Disclaimer: Your mobile device is not intended to be used to clean your anus. In an emergency, please use your non-dominate hand instead.

  • HooDatty

    Nice! Way to go scamscumg!

  • JK

    lol, this was awesome, made me laugh. thanks!

  • Ronin

    Hmm. A Gap or a Bendable phone. Which would you prefer?

  • hub2

    If there had been a long, established precedent for people using their mobile device to clean their anuses, you might have a point rather than merely snark.

  • Kirk

    Right?? Just goes to show you how one sided they can be. Gap-gate? No problem!

  • Justin Papin

    My S4 has this gap, not noticeable with the human eye. Countless other android devices have this. Why is it an uproar now? It’s not like dust and water gets into the gap, it’s completely sealed.Just media brainwashing. How much did Apple pay to write this ridiculous article?