Samsung Halts Global Galaxy Note 7 Sales, Urges People to Stop Using Devices

Samsung has just officially announced on this quiet Thanksgiving Monday, that its global retail partners need to halt Galaxy Note 7 sales and exchanges, while customers need to “power down” their units and stop using them.

Here’s what Samsung has to say:

We are working with relevant regulatory bodies to investigate the recently reported cases involving the Galaxy Note7. Because consumers’ safety remains our top priority, Samsung will ask all carrier and retail partners globally to stop sales and exchanges of the Galaxy Note7 while the investigation is taking place.

We remain committed to working diligently with appropriate regulatory authorities to take all necessary steps to resolve the situation. Consumers with either an original Galaxy Note7 or replacement Galaxy Note7 device should power down and stop using the device and take advantage of the remedies available.

Some Galaxy Note 7 batteries were said to have exploded and caught fire, dating back to late August. Since then, an official recall finally took place in mid-September, but when a replacement phone caught fire and forced the evacuation of a Southwest Airlines flight in the U.S., things got serious.

Some U.S. carriers started offering second replacements last week, but soon AT&T, T-Mobile, Sprint and Verizon all halted sales, as reports of newer replacements catching fire.

Finally today, Samsung has decided to halt sales and exchanges of the device, while pleading with customers to power down existing units. This is something they should have done long ago some would argue, instead of putting lives at risk for so long.

Earlier this morning, it was reported Samsung has already temporarily suspended production of its Note 7 line up, according to an unnamed supplier from their supply chain, hinting a bigger announcement was forthcoming. It’s now here.

As far as we know it, the Galaxy Note 7 is good as dead. Samsung just needs to give up on the device and move on, to try and rebuild its tarnished reputation.

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  • Tim Aucoin

    It is a shame that this happened to Samsung. Yes, I’m an iPhone user, but I fully respect the other brands as well, and can only imagine the inconvenience this will cause to Samsung and their customers. Thinner devices = thinner batteries, and the thinner they go on the batteries, the more vulnerable they are to this type of occurrence. These smartphones take a lot of power to do what they do, and trying to compact that much power into a wafer-thin battery is a task in itself. Obviously more $$$ needs to be spent on R&D. I hope Samsung can bounce back from this.

  • geekyaleks

    I have 0 respect for Samsung, I owned one of their dishwashers, it kept coming up with a 6E error code… I think that Samsung is a fine fine refrigerator company.

  • sully54

    I think the way Samsung has dealt with this debacle is not at all respectable.