AppleCare for Enterprise: Fast Response and Next-Day Onsite Service from IBM
Apple and IBM announced a strategic partnership earlier this year. Since then, there has been a three month silence about the partnership . . . until recently, as Apple posted a new AppleCare for Enterprise page on its website highlighting the benefits offered for enterprise users.
The page details the services, coverage, and support Apple provides to business customers. One key element emphasized on the page is that as they sign up for the service enterprise customers get an AppleCare Account Manager who will help review the IT infrastructure, track issues, provide monthly activity reports, and more.
Apple promises 24/7 support via phone or email, and emphasizes a prompt one-hour response time to urgent issues. In addition, all business AppleCare customers can replace up to 10% of damaged iOS devices if their employees accidentally damage an iPhone or iPad.
As for IBM’s part in AppleCare for Enterprise, Apple’s new partner provides support with its MobileFirst for iOS apps. Since AppleCare provides onsite hardware service, this part will be covered by IBM’s Global Technology Services within one business day of the request. However, this option is available for two or three years from the date of the hardware purchase.
The pricing of AppleCare for Enterprise is not public, but customers interested in such service plans are prompted to contact their Apple or IBM Account Executives.