Apple Launches Repair Program for Video Issues with Late 2013 Mac Pros
Those who own a late 2013 Mac Pro and have been experiencing various video issues are in for some good news today. Apple has launched a new Repair Extension Program that covers the machine’s problems.
Users that have been affected have experienced issues including distorted video, no video at all, system instability such as freezing and restarting, and even being unable to start up.
As of now Apple hasn’t posted anything on their support site about the new repair program, but the company will now recognize that graphics cards are the source of the affected Mac Pros’ problems. As part of the repair program, either Apple or Apple Authorized Service Providers will repair the eligible computers at no charge.
The company has determined that the affected late 2013 Mac Pro models contain video cards manufactured between February 8, 2015 and April 11, 2015. The Mac Pro’s video problems have been a known issue for some time now, with a discussion on the Apple Support site from February 2015 receiving a number of views and replies.
Those customers that believe their Mac Pro is eligible for repairs can schedule an appointment at an Apple Store’s Genius Bar, or contact an Apple Authorized Service Provider of their choice.