Canada Post Experiencing Delays Due to ‘Christmas-Level’ Parcel Volumes

Canada Post has today advised customers across the country to expect delays with their parcel deliveries as it is currently processing and delivering parcels at levels only experienced during the busiest weeks of the Christmas season.

Continuing to operate across the country while maintaining important safety measures in its processing facilities amid the COVID-19 pandemic, the postal operator delivered more than 1.8 million parcels to Canadians on Monday, April 20th. “That’s similar to the biggest delivery days we see during the Christmas season,” notes the press release.

Despite our efforts to serve you during this time, you may experience delivery delays. More parcels combined with more stringent safety measures mean it’s taking longer to process. Thank you for your patience & understanding as we put safety first.?? https://t.co/kqVfjcmba0 pic.twitter.com/D0gd5UCqbu

— Canada Post (@canadapostcorp)

April 24, 2020

Following the guidance of national and local public health authorities, Canada Post has implemented the following changes across its operations.

• Parcel Delivery: To eliminate customer interactions at the door, reduce post office customer traffic and support social and physical distancing, we have implemented a Knock, Drop and Go approach. Delivery employees knock or ring, choose the safest location available to leave the item and then depart for the next address. 
• Parcel pickup at post office: For the remaining parcels left at the post office for pickup (items requiring ID), they will not be returned-to-sender until further notice. We’ve suspended our normal 15-day hold period. We ask that customers who are feeling ill or self-isolating, to please delay their visit to the post office and to pick up their parcel when it’s safe to do so.

For a full list of the changes related to COVID-19, visit canadapost.ca.