Some Bell customers saw the clocks on their smartphones fall back one hour by mistake on the weekend. The problem? The end of Daylight Saving Time isn’t supposed to happen until this weekend on Sunday.
Bell told CBC News “the issue has been resolved” in a statement. “The update will be done automatically but customers may need to either reboot their phones or go on airplane mode to trigger the time change. We’d like to thank everyone for their patience.”
Some clients may have experienced an incorrect time change on their phone this morning. Our teams are investigating the situation in order to resolve the issue as quickly as possible. We apologize for the inconvenience.
— Bell Support (@Bell_Support) November 1, 2021
The issue is now resolved. If the correct time does not appear, you may need to reboot your phone, go on airplane mode. Thank you for your patience!
— Bell Support (@Bell_Support) November 1, 2021
Numerous iPhone in Canada customers let us know their phones fell back one hour last night, with some believing it may have been an iOS bug, as we have seen in the past. The issue also appears to have affected Virgin Mobile customers too.
Some Bell customers were not happy about the error and vented on social media:
https://twitter.com/rayrzkh/status/1455175289483497479
Bell is wrong for that. I'm strolling into work at 8:30 thinking i'm early because my clock said 7:30
— Sir J Wavy (@mrjwavy) November 1, 2021
My phone switched to Atikokan, Ontario which is in CST. My Samsung's Clock & Converter app said I'm an hour behind Toronto.
Thankfully my body woke up & Alexa clock was different and that made question when one said 5 and another said 6. I was confused because DST ends next week.— Patrick (@pbilk) November 1, 2021
https://twitter.com/bethke/status/1455140379943182338
Were you affected by this Bell time setting mistake?
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