Canada Post epost Service and Apps are Shutting Down This Year

CleanShot 2022 02 07 at 11 18 01

Canada Post will be shutting down its epost services and mobile apps in December 2022.

The epost service, along with its iPhone and iPad apps, allowed businesses to electronically deliver bills and other mailers to customers.

Companies such as B.C. Assessment were using epost to electronically deliver PDF versions of home assessments annually, but with the impending shutdown, that will end. The provincial organization shared a note with residents earlier this month. The same goes for any other business using the service.

Canada Post says it is working with companies to inform customers on how to receive bills, pay statements and other important documents ahead of the shut down later this year.

Once the shutdown occurs in December 2022, you will no longer have access to your digital documents inside epost, but you can download and save them up until that date.

Canada Post says no action is required on your part ahead of the shutdown, which will affect all companies using the service, including banks.

“After careful assessment and consideration, Canada Post has decided to wind down its epost service at the end of 2022. This will not impact how you access Canada Post online and you will be able to continue to use your existing user name and password for all other online Canada Post services,” reads the Canada Post website.

“You will continue to have access to your epost inbox on and on the Canada Post mobile apps through the end of 2022, subject to the Terms of Use.  You can download and print your epost inbox mail throughout this period,” added the crown corporation.

Epost launched in 2000 as a way to deliver documents electronically; fast forward 22 years and the decision to shut down the service seems backward. The system created by the federal government wasn’t perfect but it did the job. Hopefully, a third-party service will step in and fill the void.

The epost iOS app has been updated along the years to support features of newer iPhones, including Touch ID and Face ID technology.

“Thank you for being an epost customer and for your understanding as we make this necessary change for our business,” concluded Canada Post.

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