Uber Will Now Provide Rider Rating Breakdown on Mobile App

Uber has announced that users can begin seeing a breakdown of their rider star rating through the app on iOS and Android. The update should be available now in Canada.

In a blog post, Uber stated that users can access a breakdown of how they have been rated on each of their trips. The new breakdown will cover the user’s average star rating a show a more in-depth view of how Uber drivers have rated them following a trip. This option can be found in the Privacy Center.

In order to find the breakdown, users much first:

  • Locate the settings menu, tap privacy and then Privacy Center
  • Swipe to the right and click on the “would you like to see a summary of how you use Uber” tile
  • Scroll to the “browse your data” section and tap on “View my ratings” to see the breakdown

This section will reflect how many five-star ratings the user has received and will detail poorer ones as well all the way down to a one-star. The average star rating is based on the last 500 trips taken.

On top of that, the Privacy Center also offers the chance to view past trip information, payment details, and control marketing preferences.

Finally, Uber has provided a list of ways riders can work towards a better average star rating, including:

  • Pack it in, pack it out: Drivers shouldn’t have to clean up after you. Always make sure to take your trash and any other belongings with you. Don’t leave a mess behind.
  • Buckle Up: Studies show that unbuckled passengers in the back seat can put the driver at greater risk of injury in a crash. So always remember to buckle up for your and the driver’s safety.
  • Be ready: Remember that drivers’ time is valuable and they shouldn’t have to wait for you. A smooth pickup is better for everyone so be ready to go when the driver arrives.
  • Treat everyone and everything with respect: As outlined in our Community Guidelines, we want riders and drivers to feel safe, respectful, and positive. Always treat your driver and their vehicle as you would want to be treated.
  • Don’t slam the door! It is easy to accidentally slam a door if you aren’t thinking about it, and drivers have consistently cited door slams as a reason why they deduct stars.

Access to the breakdown should be live now as I have been able to see the breakdown via the app. The Privacy Center is also available online through a browser.

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