The ongoing Rogers network outage is affecting consumers and businesses, including INTERAC, which processes debit payments and e-Transfers.
INTERAC was quick to provide an update to customers on the nationwide outage at 2:44AM EDT/5:44PM PDT. At the time, INTERAC said, “There is currently a nationwide communications outage with a network provider which is impacting the availability of INTERAC services. We will provide further information as it becomes available.”
The latest update from INTERAC says, “There is a nationwide Rogers outage that encompasses all their business and consumer network services. This is impacting INTERAC Debit and INTERAC eTransfer. INTERAC Debit is currently unavailable online and at checkout.”
There is a nationwide Rogers outage that encompasses all their business and consumer network services. This is impacting INTERAC Debit and INTERAC eTransfer. INTERAC Debit is currently unavailable online and at checkout.
— INTERAC (@INTERAC) July 8, 2022
With INTERAC down due to the latter being tied to the Rogers network, the payment service went trending on Twitter and is currently ranks number three, behind #nhldraft2022 and Rogers at number one. It’s shocking to see INTERAC does not have a backup system in place.
As an IT professional the @rogers outage is understandable…the @interac outage is UNACCEPTABLE!! What company in 2022 does not have redundancy? Shit happens, networks fail that’s why you ALWAYS HAVE A BACKUP PLAN!
— Hendrik Pape 🤘👔 (@hendrikpape) July 8, 2022
Most businesses are only taking cash and credit cards at the moment. This is a good reminder to always have some emergency cash hand, in the event of a zombie apocalypse (or Rogers network outage).
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Many years ago I was involved with a small company that runs the network that processes 90% of the transactions for a major finance market segment. We spent many years refining a business continuity plan that involved two data centres and two different network providers. After many years of failed BCP tests we finally managed to to have a seamless failover from one data center to the other, switching carriers too. At the time I thought that carrier switching was overkill. Rogers have proved me wrong twice now.
I can’t believe Interac has no fallback. Every business (and these are small businesses) I know has two internet connections as part of risk management.