Rogers has shared an update on its ongoing nationwide network outage, saying it will be crediting all customers impacted by services being down on Friday.
“We acknowledge the impact our outage is having on your life,” expressed Rogers on Friday afternoon. “We have every technical resource and partner fully deployed to solve the problem. As soon as we know the specific time the Networks will be fully operational, we will share that with you,” detailed the company’s soft tone. “Right now, we are focused on the solution.”
Rogers then concluded, “some of our customers have raised the question of credits and of course we will be proactively crediting all customers and will share more information soon.”
It’s unclear how much Rogers will be providing customers in bill credits.
But last April, after Rogers suffered a daylong wireless outage Canada-wide blamed on an Ericsson software upgrade, the company offered credits “equivalent to yesterday’s wireless service fee.” After doing the math, it was your monthly plan divided by 30 days or so, which wasn’t very much.
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monthly plan 40$ ÷ 30 days = 1.33$. Wooow…I’m rich!!
Meanwhile you can’t call anywhere, pay for transit or buy groceries. Thanks to interac & rogers the epitome of corporate mediocrity & complacency.
Lol they need to credit more then just today since service isn’t fixed at all and they have no clue what’s wrong nor do they have any clue when the network will be back up.
Woo-hoo(sarcasm), I’ll save 3$ a day depending on how long this lasts. Still not much given we can’t even make our necessary daily payments. How are those without credit cards able to make online payments? I’m lucky enough to have a credit card to pay my bills, funny enough my rogers bill.
A simple “credit” doesn’t quite feel right, there should be some sort of penalty associated with things like this happening.