Rogers had a bad day yesterday, as the company experienced a daylong wireless service outage, affecting its customers nationwide. Fido, Chatr and Zoomer Wireless customers were also affected as they were unable to make calls, send texts or use data.
The wireless outage was blamed on a software update performed by Ericsson, said Rogers later in the evening on Monday.
Now, on Tuesday afternoon, Rogers has again apologized and is now saying they will be giving customers wireless bill credits for the outage.
“An update for our valued customers: We know you depend on us & yesterday we let you down – for this we are truly sorry,” said Rogers.
An update for our valued customers: We know you depend on us & yesterday we let you down – for this we are truly sorry. (1/4)
— Rogers News (@AboutRogers) April 20, 2021
“A credit equivalent to yesterday’s wireless service fee will be applied your May bill. This will be done automatically & no action is required by you,” added the company.
So essentially, it credit should work out to your monthly wireless fee, divided by 30 days?
If you’re paying $75 per month for a Rogers plan, that works out to $2.50 in bill credit. If you’re paying $50 per month, that bill credit works out to $1.66, which is not that much money back for losing service for the entire day, in both cases, especially if you own a business.
“We’re undertaking an in-depth review in partnership with Ericsson. We know this was related to an Ericsson software upgrade that caused devices to be disconnected from our network. We will use the findings of that review to help prevent similar issues from happening again,” added Rogers.
“Again, we [] offer our sincere apologies and will work hard to earn back your trust,” concluded Rogers.
