Rogers Says Network ‘Close to Fully Operational’, But Some Enter Third Day Without Internet

Rogers released a statement on Sunday afternoon, saying its network and systems are “close to fully operational.”

“We are continuing to monitor closely to ensure stability across our network as traffic returns to normal,” said Rogers .

“While our networks and systems are close to fully operational, and the vast majority of customers have had their service restored, we are aware that some customers continue to experience intermittent challenges with their services,” added the company.

“Our technical teams are working to resolve these remaining issues as quickly as possible,” concluded the company.

According to CBC News, there are still numerous Rogers customers that are unable to use their cellphones or home internet after the major outage that started Friday. That’s three days without connectivity for your mobile phone and home internet, seemingly an eternity in 2022.

Rosanna Minicucci from Vaughan, Ontario, told the public broadcaster she waited five hours on hold with Rogers, to speak with a representative about her service outage, now into the third day.

If we put aside the Rogers PR speak, according to Downdetector and reporting of outages by customers in the last 24 hours, we see many are still without internet for the third day. Those that are seeing signals are getting slow internet that’s not exactly usable.

Since Friday, Rogers remains the number one trending topic on Twitter, due to its colossal network failure, blamed on a maintenance update, suggesting the company did not learn how to prevent a similar outage like last year.

François-Philippe Champagne, Minister of Innovation, Science and Industry, said on Friday the Canadian government is in talks with the ‘Big 3’ and everyone is in “solution mode,” to prevent another situation that shut down the entire INTERAC network, along with some emergency 9-1-1 services, government phone lines and more.