Rogers announced on Tuesday afternoon it will be increasing the amount of bill credits given to customers, after its recent nationwide network outage.
The company previously said it would give two days of prorated credits, but now it has changed its tune in what it says is a move to earn back customer trust.
“We have been listening to our customers from across the country who have told us how significant the imparts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the credit,” explained Rogers.
“We will be automatically crediting our customers with the equivalent of five days service. We will continue to work around the clock to restore Canadians’ confidence in us,” said the company.
A $55 plan for example divided by 30 days works out to $1.83. Multiply this by five days and that works out to $9.15 in credits.
Rogers was ordered to answer questions about the network outage by CRTC today.
Yesterday the federal government’s industry minister met with Rogers’ CEO and also those from Telus and Bell, in an effort to prevent a future nationwide outage, ordering all three incumbents to create a backup plan within 60 days.
https://twitter.com/kenmonoxide/status/1546999919659175937?s=20&t=L2jz7epO7cyMtfP_2W-v1Q
The Rogers network outage last Friday crippled critical payment infrastructure, landlines, cellphones and internet for consumers and businesses for the day, with some seeing outages continue into the fifth day.
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I would happily give up any compensation they might offer if the CRTC stops them from buying Shaw!
CRTC is in the pocket of Robelus because their leader is an ex Telus evangelist, they were the first to celebrate the deal. The organization who stopped it, until the lawsuit makes a decision, is the Competition Bureau and I suppose that makes sense.
I’m not sure I care much either way but as a Freedom Mobile user I wonder who would take best care of Freedom; Shaw (if deal is blocked and they keep it) or Quebecor (if divested due to Rogers taking over Shaw). So far Shaw stopped all investment in the Freedom network when the deal was announced.
What the hell do you mean by evangelist? He used to work at Telus.
Lower your monthly rates, that is how you earn back trust.
Oh fukc off for flicking a $10 bill at my face to earn back my trust. You are incapable of running a mobile network. You need to exit the business if you want my trust.
You haven’t even deployed Call Control, like Telus has for themselves and their Koodo base. At LEAST do that for Fido users and your own so customer’s have some empathy for your plea.
I pay $55 for 10GB of 5G from Rogers. If I want Bell they want $55 of 10GB for 4G! Lol I guess I say with Rogers. No choice for me.
Expected….but Rogers is broken anyway.
I called to cancel my internet on Monday (coincidentally I got fiber installed 2 days before the outage) and I still have no chat transcript, nor an email confirmation of cancellation order. Total mess.
10$ will fix nothing…true competition will.
That won’t help those people who were sent home because their work was affected and there was nothing for them to do, not to mention all the businesses that were relying on internet.