An Ontario couple, who was tracking their lost luggage with an Apple AirTag for months, was shocked to find out that Air Canada had allegedly donated it to a charity.
On their way home from Greece, TikToker Nakita Rees and her husband rechecked their bags for their flight to Toronto. Upon arriving at Toronto Pearson Airport, however, her husband’s bag went missing.
They filled out a lost bag report and checked their AirTag tracker, which showed that the bag was still in Montreal.
“We were a little frustrated but weren’t upset,” she said.
If anyone is missing luggage from an @AirCanada you MUST watch this!!!! Your bags may have been donated to a charity & may be being held in #Montreal or #Toronto #baggageclaim #lostluggage
Check out nakitarees’s video! #TikTok https://t.co/66uqLdbWwL— Lyndsay Jenkinson (@Lyndsay_J)
When they saw their bag being transported from Montreal to Etobicoke, they assumed it was headed for a storage facility.
However, the AirTag showed that the bag was in a residential community.
When they checked the AirTag again, their bag was apparently in a storage facility. But once there, Rees said that “it sat there for a month, two months, three months. No movement, nothing from Air Canada.”
That’s when they got the police involved and were shocked to learn what they found.
“Our luggage was donated to a charity on behalf of Air Canada because they deemed it lost even though we were tracking our luggage last for the last four months,” Rees said.
Police found over 500 pieces of luggage in the facility, with some bags containing iPhones, laptops, iPads, and more AirTags.
Air Canada ended up compensating them for a quarter of the value of the three weeks of clothes in her husband’s suitcase.
Have you ever lost your luggage while flying with Air Canada?
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I always put a printout of my contact info and put it inside each bag. If the tag on the outside is lost, someone will find your info once they open the bag.
Is it me or is having an AirTag in your luggage a requirement in 2023?
Also, Air Canada is becoming a laughing stock in my family, since they make no effort to help you to get your package. It’s only when the police or local news network get involved that they seem to respond. Unbelievable.
Air Canada must think lost luggage will be a revenue stream in the future. They are doing a great job at it.
I foresee the future. New service charge, would you like your luggage back/found? $50 fee.
@AirCanada Executives – I get 10% for the idea.
I’ve been using both Tile and Airtags to track my luggage. The AirTag App doesn’t seem to Bluetooth locate when there is no internet so you can’t tell if your luggage made it onto the plane. The Tiles do most of the time as I walk the isle (to visit the WC).
Using AirTags I have been able to see my luggage just next to the plane before it gets loaded.