Some Telus customers in Eastern Canada are experiencing a service disruption in telecommunication services, affecting both wireless calls and SMS services across the region.
Telus said today on Twitter it is currently managing an outage that is affecting customers’ ability to place or receive calls, as well as send or receive SMS texts. The company acknowledged the issue and is working towards a fix.
However, even though Telus has claimed progress in resolving the situation, some customers, such as Matthew Norton, have voiced their concerns on social media, indicating that the service is still far from being restored.
Despite receiving notifications both via the Telus outage site and through direct text message communications, informing that services had been fully restored, Norton’s real-time experience suggests otherwise. “Their service is still very much broken. Phone calls don’t work, texts do not go through, I can’t even receive a text,” Norton tweeted earlier today, using the hashtag #telusbroken.
Hi Matthew- We are currently experiencing an outage affecting placing/receiving calls or sending/receiving SMS in Eastern Canada. Our teams are currently working towards resolution. Please check back https://t.co/eSm1lHFZ3w shortly for updates.
— TELUS Support (@TELUSsupport) July 11, 2023
I can’t text and phone calls aren’t working on my cell. I am very frustrated.
— Randi (@randi0404) July 11, 2023
#telusbroken Despite their outage site saying service is restored, and a text to me saying everything was fine, their service is still very much broken. Phone calls don't work, texts do not go through, can't receive a text
— Matthew Norton (@mattnorton) July 11, 2023
According to Downdetector, the most reported locations for Telus outages right now are in Toronto, Calgary, Vancouver, Ottawa, Edmonton, Montreal, Winnipeg, Orillia, and Scarborough.
Are you dealing with any issues on the Telus network right now?
Update July 11, 2023: A Telus spokesperson told iPhone in Canada the following statement this evening: “earlier this morning, a small number of TELUS customers across Canada using Voice over LTE (VoLTE) calling may have experienced intermittent service disruption. Our crews resolved the issue for the vast majority of affected customers this afternoon, and we continue to investigate the root cause. If anyone is still encountering intermittent service we recommend turning their airplane mode on and off.”
