If you’re a Bell internet, phone, IPTV or wireless customers in Oshawa, Ontario, you might have experienced an outage since Monday.
That’s because a third party looks to have accidentally cut a fibre cable, meaning this outage isn’t exactly the fault of Bell. The company tried to make this explicitly clear on X.
“Some customers in Oshawa may be experiencing a service interruption. We are working to restore service as quickly as possible. Thank you for your patience,” said Bell on Monday, noting the “service interruption is due to a fibre cut by a third party.”
Some customers in Oshawa may be experiencing a service interruption. We are working to restore service as quickly as possible. Thank you for your patience.
— Bell (@Bell) May 6, 2024
On Tuesday, Bell provided an update to say, “Customers in Oshawa may still be experiencing a service outage due to a fibre cut by a third party. Our teams are on-site and working around the clock to restore service as quickly as possible. We thank you for your continued patience.”
What’s the latest update as of Wednesday morning? Bell said, “We thank our customers for their patience as we continue to work around the clock to fully restore services impacted by substantial damage caused by the third party fibre cut. We are making progress, some customers should begin to see services restored as early as this evening.”
The outage has obviously impacted customers and they weren’t happy about services being taken offline for three days and the supposed slow fix of the situation. The Bell social media team on X, when asked for an ETA on the repair, told one customer on Monday it was unknown, and that they should try restarting equipment ” to determine when the issues get resolved.” (does that even make sense?)
Are you being affected by this Bell outage caused by a third party fibre cut right now?
Update May 9, 9:26am PDT: Bell sent iPhone in Canada the following statement yesterday:
On Monday we experienced a major fibre cut when a third-party construction company penetrated through our underground structures despite proper prevention methods provided by Bell. The damage is significant and as the point of impact is close to the road, it’s a complicated process to repair the damaged conduits and pass new cables through. Our teams started repair efforts on Monday morning and have continued around the clock to restore services as quickly as possible. We estimate that the majority of customers will begin to see services restored starting this evening with full restoration by Monday evening. We thank our customers for their continued patience.
