Rogers has informed Shaw customers that automatic payments (pre-authorized credit card payments) are now going to take place earlier than usual.
According to an email seen by iPhone in Canada, Rogers explains automatic payments will now be processed 14 days after your invoice is created and sent, which is 7 days before the due date. There doesn’t seem to be an option to allow customers to pick their own automatic payments withdrawal date.
This change will take place on your first bill issued on or after July 15, 2024.
Rogers says after this change, the first payment under the new schedule will take place roughly 2 weeks after the last payment made under the old schedule. Subsequent payments will continue monthly.
Customers are being told to review their payment due date and to insure there are sufficient funds in their accounts to cover automatic payments.
For Rogers, the change means they will get improved cash flow from Shaw customers, now earlier than usual. It could also lower the number of late payments from customers by collecting automatic payments earlier.
Customers though will need to make sure their accounts have funds available to avoid overdraft charges.
The email was signed off by Tracy Markwood, VP, Consumer Call Centres, Rogers Communications.
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7 days before due date, that's crazy.
Lots of complaints forthcoming to the CCTS. Meanwhile, Shaw/Rogers shills on Reddit are shooting down anyone who's unhappy about this change.
Time to cancel auto-renewal or pre-authorized withdrawal. Not sure how this will affect those who have the Rogers Mastercard though.
You still have to pay the bill of what you have. So what difference does it make.
If you can't see the difference than it's obvious you have fallen too many times on your head.
And yet if you were a contractor performing work for Rogers and submitted an invoice , you would be lucky to see money before 60 days.
That's how the industry works. It's not a Rogers thing. Thanks for the gaslighting though.
Good thing the CRTC is in bed with Rogers.
Stifling competition in Canada means you can get away with this nonsense all while gaslighting Canadians into believing it's for the better. Very similar to our government. Neither one have any oversight since they just investigate themselves and find nothing wrong.
Telus Mobility did the same thing. So instead of autopay, I just pay 1 day before due date with my credit card that just cut off.