Amazon Partners with Staples Canada for Label-Free Returns

Amazon Canada and Staples announced that all Staples retail locations are now accepting label-free, box-free returns for Amazon customers.

Eligible Amazon items can be dropped off at the full-service shipping area inside Staples’ 298 locations nationwide, offering a new convenient return option that minimizes the need for additional shipping boxes.

This nationwide partnership is a first for Amazon in Canada. Items eligible for return can be dropped off at Staples Canada stores in their original manufacturer’s packaging.

“Our collaboration with Amazon underscores Staples Canada’s 30+ year history of serving Canadian communities by making everyday tasks easier and more convenient for our customers,” said Rachel Huckle, CEO of Staples Canada, in a statement to iPhone in Canada. “Whether you’re a business, a parent, or a student, Staples is committed to bringing essential services like this closer to where you live, work, and shop.”

“Amazon is built on customer obsession. We’re thrilled to offer a new, convenient return option for customers in Canada through this collaboration with Staples,” said Gopal Pillai, Vice President, Worldwide Returns and ReCommerce at Amazon, in an emailed statement. “Our goal is to make buying online as easy as possible and help customers love their purchases. But we know there may be times when a customer needs to make a return, which is why we work hard to continue to raise the bar in offering a hassle-free returns experience.”

Amazon says it offers over 4,000 drop-off options in Canada, including Staples, Purolator, and select Couche-Tard and Canada Post locations.

Amazon customers can return items at Staples stores by generating a QR code from the Amazon.ca “Your Orders” page online or in the mobile app, clicking “Return or Replace Items,” and following the prompts. Customers then bring eligible items to the drop-off location in the original manufacturer’s packaging for packing and shipping for free.

This will make returning items to Amazon much easier, as you can do so without printing off any return labels or boxing up your items, which usually are the pain points when returning something to the online retail giant.