7-Eleven SpeakOut Wireless has updated its plans for customers as Rogers prepares to retire its 3G network on August 31, 2025. The carrier says it is not shutting down but will require customers to take action to keep their numbers active.
Starting September 1, 2025, SpeakOut will move to a new 4G VoLTE network with bigger data allowances, unlimited Canada-wide talk and text, and no contracts. Customers must upgrade to a 4G VoLTE-compatible phone—such as most newer iPhones, Samsung Galaxy, or Google Pixel devices — to continue using SpeakOut.
A new option posted in stores and sent by email obtained by iPhone in Canada confirms customers no longer have to switch to Lucky Mobile if they want to stay. Instead, they can stay with SpeakOut Wireless. How? They can soon pick up a free migration SIM card at 7-Eleven stores beginning the week of September 8, 2025.
Customers with a VoLTE-compatible phone can activate new SpeakOut plans, with more details coming by email soon.
SpeakOut warns that if no action is taken, phone numbers will eventually be lost. “Important: SpeakOut is not going out of business—but you must choose one of these options to keep your number active,” the company told customers.
The deadline to switch to a new SpeakOut SIM or move to Lucky Mobile is October 31, 2025.
Thanks Joe
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Where is the actual citation/confirmation Speakout isn't shuttering?
It's come through in member emails and support pages. I got this email:
They probably could have done it a lot better and not thrown so many people away to Lucky.
I am posting this on the evening of September 9. Has anyone actually been able to pick up a new SpeakOut SIM card for their phone at 7-11 yet? I am not near enough to a store to easily check this myself.
It's already available in 7/11 stores today (Sept 10, 2025) in Winnipeg, Manitoba. However, there's no clear instructions on how to use/transfer to the new sim card.
As to get through to SpeakOut on the telephone is nigh on impossible it would be polite of them to tell those of their customers like myself and David Turnbull who are long distances from the closest 7-11 store to inform us of how they propose to get the required new SIM card to us. They never had problems mailing them in the past!
The new migration SIM’s ICCID has 19 digits only, but the SpeakOut website requires 20 digits and not accepting the new SIM’s ICCID only has 19 digits.
I had the same issue – 19 ICCID digits only. Has anyone cracked the issue ?
No more 19 or 20 digits (the full ICCID). Now it's just the Activation Code, which is just part of the ICCID itself. I would suggest everyone to hold off on putting a new SIM in because what will happen is current amount will roll into one of Speakout's new 30-day plans. Lowest being $19 per 30 days and most expensive is $47 per 30 days. They're forcing everyone using Speakout to use one of their 30-day expensive plans. Ridiculous! Class Action Lawsuit – anyone?
That's if you switch to Lucky, I think, not if you get a migration SIM and have your SpeakOut account moved to it. The "Top Up" section of the site says under maintenance but I assume the old pay-as-you-go will still be supported.
The plans now seem to be an exact copy of Lucky Mobile's – maybe they just send people to them but use a custom SIM so referrals can be tracked. The "Top Up" section of the site says under maintenance but I had assumed the old pay-as-you-go will still be supported. Now I'm not so sure.
Support told me they will eventually be able to be ordered on the web site, likely with a shipping fee. (I asked if I could use a free Lucky Mobile SIM to migrate and keep using SpeakOut)
It's not clear if they will be available online before the real deadline, rumored to be in October, where you may lose your number. Personally I just moved my number to Fizz (use code WSJD4 for $25) with no optional features for $10/mo until the new SpeakOut SIMs can be ordered online.
Let's face it, these companies should be totally ashamed of themselves for the manner that they have handled this expensive switch over. New phone, lots of wasted time, and companies that seem to want to isolate themselves from customers by mainly resorting to useless bots.
This is what I got as instructions if you want to keep the service at SpeakOut (also called Good2Go Mobile):
Check if your phone is 4G VoLTE compatible.
"Once you have your new SIM card, you can load it through our website by following these steps:
Insert the new SIM card into your device and leave the device powered off.
Log in to your SpeakOut profile on our website and click "Replace SIM".
If you have multiple phone numbers, select the correct one.
Enter the new SIM card number.
Enter the IMEI of the device you have on file. You can find this by dialing *#06# on your phone's keypad or by checking the "About Phone" section in your device's Settings.
Enter the 4-digit PIN you created when you first set up your account.
Check the "I'm not a robot" box and click "Replace SIM."
After you complete these steps, your SIM card should be updated. Power on your device, wait about two minutes and then call 611 (a free call to SpeakOut). If you hear our greeting, the change was successful."
Needless to say that it was impossible to get through to customer service and their robot is hanging up on you.
I still also have the issue Adrian posted about that the ICCID number on the replacement card is only 19 digits and the web form at SpeakOut is asking for 20.
Looks like the Speakout website remove the 20-digit field for entering in a new SIM card and ask for the activation code instead. This activation code is part of the ICCID anyways. There are 2 issues with the Speakout for transferring the number to the new SIM card:
1) There's an IMEI verification for the SIM compatibility with the VoLTE. I tried my OnePlus 5T A5010 device. It is compatible with VoLTE, which needs to be enabled for the SIM/carrier. However, this phone is not part of the SO IMEI list. So, only my iPhone SE is compatible and my iPhone 5s is not as well.
2) It looks like SO has removed all expiry dates from all numbers registered. Once you have the phone number transferred to the new SIM, likely, a new monthly plan kicks in to start the 30-day cycle. Your account will likely decrease by the chosen plan – the lowest being $19 per 30 days or the highest being $47 per 30 days. This kind of sucks because that's $190 – $564 per 360 days!
Looks like I'll be going off of Speakout and looking for something cheaper per year. I'm not buying into the cellular plan monopoly with any of the carriers. It's a total scam and nobody should be forced to all the high priced plans when these cellular devices costs several hundred to well over a thousand dollars.
This absolutely sucks and I'm willing to join a class action lawsuit if one is available. Speakout and Rogers is absolutely horrible with this rollout change with no clear indication what they're doing. There is no accountability on them to reimbursement of funds for people who still has account funds that will expire within a year. They're forcing everyone to basically lose the remaining balance or sign up with one of their high priced plans or switch to Lucky (and thereby losing all remaining balance).
This crossover to 4G has been an expensive total pain in the a*s! I have never been able to get hold of anyone at Speakout, since I am always told that they are super busy and to phone back. That goes back to July.
So I did as they suggested and ported over to Lucky. Too late, since I then found out that Bell is just as useless at my home as Telus was back in 2007, since they share a network. I get mostly NO signal in the middle of Coquitlam, a large city in the Vancouver area. So now I am trying to get setup with Fido, since they are on the only network that I can use at home, which is unfortunately the Rogers network. For many valid reasons, I hate Rogers.
I had 2 phone numbers on Speakout, so it looks as if they will have lost me for good. Too bad since Speakout has been the best solution for me over the years I have been with them. So sad!
I attempted to install my new SIM card yesterday, with no luck. I got ad far as entering 4 digit PIN number. Error poo up appeared.
Tried again this morning. Was successful. Now just waiting for a text Tico firm my phone number is assigned to the new SIM number. This happen at 8:30am. Let’s see how long this process will take?
A new website has been setup to do the migration ( https://migrate.speakout7eleven.ca/ ). It uses only the 9 digit activation code from the sim card (which is also part of the ICCID). Has anyone used it successfully ? Technically it should work, but in my case it didn't keep my number and assigned me a new one. So I am trying to have that fixed and raised a ticket with support (after I finally got through and had a very helpful agent). Note: the new plans don't have any voice / text only option. You will have to get a data plan.
Speak Out plan is working on my phone. I have yet to receive a text confirming this. But when I sign into my account, money has been removed from my credit, and it shows I am active using 4G.
I successfully installed my new SO SIM. In the activation process it required me to sign up for a monthly plan–I have previously always used PAYG. The first option was free for one month, then $19 after, so I chose. But when I log into my account, it says I have no active plan. And the old top-up amounts are still available. So I'm not sure what's going on. I'm waiting to see whether it automatically dings me for $19 after 31 days or whether I really don't have a monthly plan, as I hope.
I successfully installed my new SO SIM. In the activation process it required me to sign up for a monthly plan–I have previously always used PAYG. The first option was free for one month, then $19 after, so I chose it. But when I log into my account, it says I have no active plan. And the old top-up amounts are still available. So I'm not sure what's going on. I'm waiting to see whether it automatically dings me for $19 after 31 days or whether I really don't have a monthly plan, as I hope.
I received texts and followed the instructions. There is no option for pay as you go. Google results say speakout wireless is discontinuing pay as you go. The montly plans are way more expensive. I'll be leaving speakout wireless of course.
One thing which appears to trigger the actual migration completion seems to be the setup of the voicemail. I have three more SpeakOut sims for the family and migrated them today which was much quicker. Only one got an SMS confirmation that the migration was completed. The others (and that one with the SMS) got their old number back and the data plan active only after the voicemail was setup. Weird.
Still contacted SpeakOut via the web form (forget about trying to reach an agent over the phone) that the codes to check balance for example (*777#4) are not working. No response there yet (but it is the weekend).
I am an Android guy
This has been a challenging experience to say the least, but the more people that put in valid comments backed up by experience the better off we will all be. I give credit to Ztar Communications for trying to get the best deal for their customers. Bodies cost money so we are left to our own devices sometimes to sort things out. When the business that supplies your services (Rogers) upgrades their equipment (the others will all be there in the not to distant future) to a minimum of 4G VoLte because their high paying customers demand it we get the benefit of the best deal Ztar (Speakout) could squeeze out of them.
When cornflakes are not available anymore your going to have to find something else. Remember Covid.
We all or most of us hate change me included.
Now on to the changeover. I have 5 numbers with Speakout and currently only one phone that supports 4G Volte. Obtained 5 free sim cards from a not to near 711 store. Last night was the first one to change over. Turned off the phone and installed the sim card. Proceeded to my account on the Speakout 711 website ( works best for me with multiple numbers to manage on a PC).
Instructions to migrate are pretty straight forward, if you can not remember or find your pin, click forgot pin or something like that and it will text you a temporary pin good for 15 minutes. The IEMI check is to make sure your phone supports 4G VoLte and if it doesn't it will not let you proceed.
After all required inputs were satisified, waited a few minutes and turned the phone on. All seemed to be good and it was.
On to the experimenting. Tried the sim card in a 4G (LTE only) no VoLTE support and it works but no voice. The text and data (access to internet with data on). Only thing is to do this you have to migrate the card on a 4G VoLTE supported phone IEMI .
At least this gives me time find some VoLTE supported phones with decent size screens (less than 6", mostly older models and a lot cheaper). All the new crap out there you are trying to carry a large screen tv around in your pocket at prices I can not afford. Ebay has a lot of good phone listings as others. When you find something just go to your browsers search engine and put in does X phone model support 4G VoLTE. You would be surprised how many 4 to 6 yr old higher end phones do. Unfortunately my Samsung Galaxy Xcover 4's do not (rugged phone), so on to the hunt.
If all does not go well after this initial change over I will Update.
Hi, my phone number was (now it’s a Bell number) 778 979 0617. I changed to Bell when I got notice that you were closing down. Now I see you are not closing down is there anything I can do to continue with Speakout and reverse my move to Bell?
I got a new Speakout SIM with a 548 (south western Ontario) area code. Toll free (800, 888, etc.) numbers do not connect. Anyone else having the same issue? I’m getting nowhere with Speakout support. Three weeks and still no further ahead! Looks like Telus could care less about addressing a SO ticket and SO either can’t or won’t push them.