Residents just outside Prince George, B.C. say they’ve been without Rogers cell service for several days following a powerful wind storm late last week—even as the company’s website continues to show no reported outages in the region.
The affected area includes Chief Lake and Ness Lake, a semi-rural community northwest of Prince George, where residents report having “SOS only” service since Thursday night. The Rogers tower serving the area is located on Pilot Mountain, which also saw power outages after the storm.
An iPhone in Canada reader who lives in the area said Rogers’ network “has been down since the wind storm,” and that many residents are frustrated that the company’s outage tracker lists everything as operational. “They keep saying it’s functional but we have no service anymore,” the reader wrote, adding that it’s a “quite populated area” and “many people are complaining about the same thing.”
The rough areas in red below are where residents are saying there’s no longer Rogers cell service:
On local Facebook community pages, dozens of residents have shared similar experiences. “It’s been like this since the power outage Thursday night,” wrote Melissa R., while Linda P. added that “many people on Rogers plans out here do not have service. Many have gone online and filed an outage report.”
Others reported the issue extends to Fido and Chatr, both operated by Rogers. “Nothing with Fido either,” said Argell H., adding that her phone only reconnects once she drives into town. Tai D. said their Rogers phone showed no data at home but worked again after entering city limits.
Rogers does have Starlink direct-to-cell satellite coverage but if you don’t have a connection to sign up for the service, you’re out of luck of course.
Meanwhile, Telus and Bell customers in the same area appear to have limited but functional service. One commenter said a fallen tree on the lines leading up to the Pilot Mountain tower could be to blame.
As of Monday morning, Rogers’ official outage map still reported zero network disruptions in the Prince George region. iPhone in Canada has reached out to Rogers for comment, but the company did not respond by press time. This story will be updated when more information becomes available.
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