Bell is rolling out two new features aimed at keeping Canadian homes connected during internet outages and power failures.
The telecom is calling the package its always-on Internet solutions, and it covers two of the most common reasons people lose their connection at home.
“Bell is raising the bar on reliability in an always-on world. Canadians rely on their Internet every day, and they need to know their connection will work when the unexpected happens. With Bell’s always-on Internet solutions, we’ve got you covered – delivering built-in backup that helps customers stay online without missing a beat. It’s reliable connectivity Canadians can count on – because at Bell, we know that connection is everything,” said Blaik Kirby, Group President, Consumer and Small Business, Bell, in a statement to iPhone in Canada on Tuesday.
The first is Wireless Internet Backup. When your home internet goes down, Bell automatically reroutes your connection through its wireless network using a compatible Bell phone as a hotspot, no extra equipment or fees required. To qualify, you need to be a Bell internet and mobility customer with both services on the same bill. It’s available now to new Pure Fibre and Giga Hub 2.0 customers in Ontario and Quebec, with broader modem support on the way.
The fine print says during an internet outage, Bell will apply up to 50GB of backup data per mobile number for up to three days. Once that runs out or the three days are up, your connection falls back to your regular mobile data plan, so keep an eye on your usage if the outage drags on.
Next is Power Backup, which tackles a different problem. Bell’s fibre network stays active during a local power outage, but your modem shuts off, cutting your connection anyway. Power Backup keeps the modem running through an uninterruptible power supply (UPS), with two options available that can maintain connectivity for up to nine hours. It’s currently available in Ontario, Quebec, Manitoba, and Atlantic Canada.
When combined, the two features work together to cover both scenarios at once, network disruptions and power failures, says Bell.
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