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The CRTC Just Changed How Internet Plans Are Sold in Canada
The CRTC is bringing in new rules that should make it easier for Canadians to compare internet plans and understand what they are actually paying for.
The regulator said Thursday that internet providers will need to give customers clearer and more consistent information when advertising their plans. That includes showing the internet speeds customers can expect during the busiest times of day, instead of only advertising speeds listed as “up to.”
How many times have you seen the “up to” speed, only to see your speed at home far slower than advertised? That’s the frustrating part the CRTC is trying to change.
Providers will also need to show the monthly price customers will pay after any promotional discount ends. The CRTC says the changes are designed to make it easier to compare plans and avoid unexpected price increases.
The new rules follow changes to the Telecommunications Act and a public consultation held by the CRTC. The regulator received 77 submissions and also held a public hearing involving consumers, advocacy groups and internet service providers.
“Canadians deserve clear information about speeds and prices when shopping for Internet services. Today’s decision will make it easier for people to compare plans, know what to expect, and choose the service that is right for them,” said CRTC Chairperson and CEO Vicky Eatrides, in a statement on Thursday.
The decision is the latest in a series of consumer protection changes from the CRTC. The regulator has also moved to eliminate extra fees on internet and cellphone plans, improve notifications when contracts are about to expire, and give customers more flexibility to change or cancel their plans.
The CRTC is also reviewing its existing consumer protection codes, with plans to simplify them and eventually combine them into a single code.
For Canadians shopping for home internet, the biggest change will be the ability to compare providers using more realistic speeds and the actual ongoing monthly price, instead of relying on promo pricing and best-case speed claims. Now, about high internet pricing? That’s another story…
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Good
Bout time
Now make it so that when prices drop, they also drop when you already are signed up. The amount of times I call because bell won’t let me get the same price as advertised to new customers, even the after promotional price, is ridiculous.
i dont have a contract. Therefore, i deserve the after promotion price as advertised TODAY, not based on when I signed up.
Crappy wifi routers is the #1 reason users see poor performance on landline internet. Network congestion is almost never the issue.
You can say that with a straight face. Common who are you trying to fool. Lol
Ya they also turn our modems into their Wi-Fi data hotspot towers. Very shady. They deny it at first but will admit it if you keep pushing
Rogers says it’s their modem and will do as they please despite my bill showing me renting it for 0$ per month. This indicates it’s mine via the rental fee. They need to be fined heavily.