CRTC Gives Smaller Carriers More Control Over Phone Number Transfers

The CRTC is changing the rules for smaller wireless companies in Canada, allowing them to transfer customer phone numbers without relying on larger carriers.

In a decision released Thursday, the regulator approved a request from Toronto-based ISP Telecom to access Canada’s number transfer system directly. The ruling also applies to other qualifying mobile virtual network operators (MVNOs).

These smaller providers use another carrier’s network to offer cellphone service. Until now, they had to depend on that carrier to transfer phone numbers when customers switched providers.

ISP Telecom argued the rules were outdated because full MVNOs already have the equipment to handle transfers themselves. The CRTC agreed, saying the rules “do not account for the fact that full MVNOs operate their own core networks, where local number porting occurs.”

The Canadian Telecommunications Association opposed the change, arguing the existing system worked fine. Telus supported updating the rules, provided smaller operators meet the same requirements as larger carriers.

The CRTC ultimately sided with ISP Telecom, saying the change would “support competition in areas where they operate.” ISP Telecom plans to serve rural, remote and Indigenous communities, where wireless choices can be limited.

Only four full MVNOs are currently registered with the CRTC, so the immediate impact will be small. The Canadian LNP Consortium has until February 1, 2027, to update its rules.

The decision follows other CRTC changes, including restrictions on activation and switching fees and a number transfer dispute involving Rogers and SpeakOut Wireless.

For Canadians, this won’t mean cheaper bills overnight, but it removes another barrier for smaller wireless providers competing with the big carriers.